Fini for E-commerce
Support that clears the queue and grows the basket.
Fini resolves up to 90% of order, return, and product questions across chat, email, and voice at 99% accuracy, and recommends the right add-on while it does. Live in 14 days, in every language you sell in.
Resolution Rate
Accuracy Rate
Supported Languages
Monthly RESOLUTIONS
Fini for E-commerce
Support that clears the queue and grows the basket.
Fini resolves up to 90% of order, return, and product questions across chat, email, and voice at 99% accuracy, and recommends the right add-on while it does. Live in 14 days, in every language you sell in.
Resolution
Rate
Accuracy
Rate
Supported
Languages
Monthly
RESOLUTIONS
Trusted by teams where compliance is non-negotiable
Trusted by teams where compliance is non-negotiable
Use Cases
From "where's my order" to resolved, in a single reply.
Fini reads the order, checks live shipping and returns data, takes the action, and closes the ticket. Across chat, email, and voice, in every language you sell in.
Order tracking and delivery
Pull real-time order, carrier, and delivery status straight from your store and shipping stack.
Catch delays and lost packages early, then reship or refund inside your rules before they ask twice.
Returns, refunds, and exchanges
Check the return policy, then issue the label, refund, or exchange on the spot.
Answer "where's my refund" with the exact amount and timing, no back-and-forth.
Product questions and pre-purchase help
Answer fit, sizing, materials, and stock from your catalog, then recommend the right item.
Compare options and surface an upsell when it genuinely fits, in any language you sell in.
And the rest of the queue, cleared just as fast.
Order changes
Update address, items, or cancel before the fulfillment cutoff.
Order issues
Capture the issue, send a replacement, and make it right.
Discounts
Apply codes, honor price drops, explain promo rules.
Subscriptions updates
Pause, skip, swap, or cancel your subscriptionon request.
Checkout help
Fix failed payments and guide shoppers through checkout.
Account and loyalty
Manage logins, addresses, and reward points.
Stock alerts
Check availability and notify when items come back.
Shipping and policies
Explain shipping options, costs, and timelines.
Get started · 90 day risk-free trial
$0.49 per resolution
Zero-Pay Guarantee: 90% resolution in 90 days, or you pay $0. Send 1,000 real tickets, we'll prove it on your data. If the math doesn't work, you walk.
Loved by Enterprises
Why E-commerce companies choose Fini
Generic AI agents
Fini
Fini
Resolution rate
30-50%, mostly deflection
90% resolved end to end
What it can do
Answers questions
Tracks, returns, refunds, edits, and reships orders; inside your policies
Answer accuracy
~90-95%; Spot-checked manually
99% accuracy, regression-tested on every change
Revenue impact
Deflects tickets
Recommends and upsells, lifts conversion
When the model is unsure
Guesses, or loops the customer
Escalates to a human with the full context
Channels and languages
Chat widget, English
Voice, chat, email; 130+ languages
Real-time order and carrier tracking
Time to go live
Months
Live in 14 days, autonomous in 30
Connects to your store, OMS, and 3PL
Same ticket, two endings.
Everything under Fini is how it behaves in production today across e-commerce, not a demo script.
Integrations
Works alongside your existing stack.
Works alongside your existing stack.
Your support org runs on multiple tools. Fini layers on top, deploy alongside your helpdesk, your CRM, and your internal tools without migration risk.
Your support org runs on multiple tools. Fini layers on top, deploy alongside your helpdesk, your CRM, and your internal tools without migration risk.
Fully autonomous in 30 days.
Live without engineering. Agentic workflows inside two weeks. Full autonomy by day 30. No migration project.
Day 1
Day 14
Day 30
Fini's doing really well. It's accurate in over 97% of the cases, and solves more than 85% of our support queries. It’s great to see how we can make all the little tweaks ourselves to keep on improving the agent's performance over time
Clara Girardeau
RevOps Lead, Qogita
Fini's doing really well. It's accurate in over 97% of the cases, and solves more than 85% of our support queries. It’s great to see how we can make all the little tweaks ourselves to keep on improving the agent's performance over time
Clara Girardeau
RevOps Lead, Qogita
01
Knowledge Agent Live
Connect your helpdesk, ingest your knowledge base, and deploy a working AI agent that resolves FAQ-level queries immediately. No code required.
02
Agentic Workflows
Connect backend systems — billing, CRM, internal tools. Fini starts taking real actions: processing refunds, updating accounts, pulling customer data.
03
Full Autonomy. Zero Maintenance.
Self-learning active. Knowledge gaps auto-detected. Voice, chat, and email unified. Fini handles 95% of volume at 99% accuracy — and keeps improving without you touching it.
Fully autonomous in 30 days.
Live without engineering. Agentic workflows inside two weeks. Full autonomy by day 30. No migration project.
Day 1
Day 14
Day 30
Fini's doing really well. It's accurate in over 97% of the cases, and solves more than 85% of our support queries. It’s great to see how we can make all the little tweaks ourselves to keep on improving the agent's performance over time
Clara Girardeau
RevOps Lead, Qogita
Day 01
Knowledge Agent Live
Connect your helpdesk, ingest your knowledge base, and deploy a working AI agent that resolves FAQ-level queries immediately. No code required.
Day 14
Agentic Workflows
Connect backend systems — billing, CRM, internal tools. Fini starts taking real actions: processing refunds, updating accounts, pulling customer data.
Day 30
Full Autonomy. Zero Maintenance.
Self-learning active. Knowledge gaps auto-detected. Voice, chat, and email unified. Fini handles 95% of volume at 99% accuracy — and keeps improving without you touching it.
Day 1
Day 14
Day 30
Fini's doing really well. It's accurate in over 97% of the cases, and solves more than 85% of our support queries. It’s great to see how we can make all the little tweaks ourselves to keep on improving the agent's performance over time
Clara Girardeau
RevOps Lead, Qogita
Day 01
Knowledge Agent Live
Connect your helpdesk, ingest your knowledge base, and deploy a working AI agent that resolves FAQ-level queries immediately. No code required.
Day 14
Agentic Workflows
Connect backend systems — billing, CRM, internal tools. Fini starts taking real actions: processing refunds, updating accounts, pulling customer data.
Day 30
Full Autonomy. Zero Maintenance.
Self-learning active. Knowledge gaps auto-detected. Voice, chat, and email unified. Fini handles 95% of volume at 99% accuracy — and keeps improving without you touching it.
Compliance First
Secure by design
Built with security and compliance embedded at every
layer to protect sensitive customer data.
Built with security and compliance embedded at every layer to protect sensitive financial data.
SOC 2 Type II
PCI DSS Level 1
ISO 27001
GDPR
HIPAA · BAA-ready
Data Encryption
Talk to us and see Fini in action
Talk to us and see Fini in action
Walk out with a clear view of what Fini can automate for your team.
Walk out with a clear view of what Fini can automate for your team.
Use Cases
From "where's my order" to resolved, in a single reply.
Fini reads the order, checks live shipping and returns data, takes the action, and closes the ticket. Across chat, email, and voice, in every language you sell in.
Order tracking and delivery
Pull real-time order, carrier, and delivery status straight from your store and shipping stack.
Catch delays and lost packages early, then reship or refund inside your rules before they ask twice.
Returns, refunds, and exchanges
Check the return policy, then issue the label, refund, or exchange on the spot.
Answer "where's my refund" with the exact amount and timing, no back-and-forth.
Product questions and pre-purchase help
Answer fit, sizing, materials, and stock from your catalog, then recommend the right item.
Compare options and surface an upsell when it genuinely fits, in any language you sell in.
And the rest of the queue, cleared just as fast.
Order changes
Update address, items, or cancel before the fulfillment cutoff.
Order issues
Capture the issue, send a replacement, and make it right.
Discounts
Apply codes, honor price drops, explain promo rules.
Subscriptions updates
Pause, skip, swap, or cancel your subscriptionon request.
Checkout help
Fix failed payments and guide shoppers through checkout.
Account and loyalty
Manage logins, addresses, and reward points.
Stock alerts
Check availability and notify when items come back.
Shipping and policies
Explain shipping options, costs, and timelines.
Loved by Enterprises
Why E-commerce companies choose Fini
Generic AI agents
Resolution rate
30-50%, mostly deflection
30-50%, mostly deflection
90% resolved end to end
90% resolved end to end
What it can do
Answers questions
Answers questions
Tracks, returns, refunds, edits, and reships orders; inside your policies
Tracks, returns, refunds, edits, and reships orders; inside your policies
Answer accuracy
~90-95%; Spot-checked manually
~90-95%; Spot-checked manually
99% accuracy, regression-tested on every change
99% accuracy, regression-tested on every change
Revenue impact
Deflects tickets
Deflects tickets
Recommends and upsells, lifts conversion
Recommends and upsells, lifts conversion
When the model is unsure
Guesses, or loops the customer
Guesses, or loops the customer
Escalates to a human with the full context
Escalates to a human with the full context
Channels and languages
Chat widget, English
Chat widget, English
Voice, chat, email; 130+ languages
Voice, chat, email; 130+ languages
Real-time order and carrier tracking
Time to go live
Months
Months
Live in 14 days, autonomous in 30
Live in 14 days, autonomous in 30
Connects to your store, OMS, and 3PL
Same ticket, two endings.
Everything under Fini is how it behaves in production today across e-commerce, not a demo script.