Fini for Insurance
AI support built for the rules insurance runs on.
Fini answers policy questions, takes FNOL, shares claims status, and handles billing changes across voice, chat, and email. 90% resolution, 99% accuracy, every step logged.
Resolution Rate
Accuracy Rate
Supported Languages
Monthly RESOLUTIONS
Fini for Insurance
AI support built for the rules insurance runs on.
Fini answers policy questions, takes FNOL, shares claims status, and handles billing changes across voice, chat, and email. 90% resolution, 99% accuracy, every step logged.
Resolution
Rate
Accuracy
Rate
Supported
Languages
Monthly
RESOLUTIONS
Trusted by teams where compliance is non-negotiable
Trusted by teams where compliance is non-negotiable
Use Cases
The tickets that fill insurance queues, handled inside your rules.
Fini verifies the policyholder, reads your approved policy documents, takes the action your rules allow, and logs every step. Coverage and claims decisions stay with your team.
Claims status and FNOL intake
Verify the policyholder, capture first notice of loss with dates, photos, and details, and open the claim in your system.
Share live claims status and hand off to an adjuster with full context. Fini never makes the claims decision.
Policy and coverage questions
Answer deductible, limit, and coverage questions from your approved policy documents, with the section cited.
When a question needs a coverage decision, route it to your team with the conversation and sources attached.
Cancellations, refunds, and billing
Process cancellations, refunds, and payment-date changes through your own APIs, inside the rules you set.
Explain premiums, fees, and failed payments, and escalate anything outside your rules to your team.
And plenty more it handles without breaking stride.
ID cards and documents
Send ID cards, declarations pages, and policy documents on request.
Quotes and new business
Answer product questions and route quote requests.
Policy changes
Update addresses, vehicles, drivers, and payees within your rules.
Premiums and fees
Explain premiums, fees, and renewal changes in any language.
Refund tracking
Track premium refunds and confirm when they are issued.
Renewals
Answer renewal dates, terms, and changes on file.
Payments and billing
Handle payment plans, billing dates, and failed payments.
Escalations and complaints
Hand complaints and sensitive cases to your team with full context.
Get started · No per-seat fees
$0.49 per resolution
90-Day Money-Back Guarantee: 90% resolution in 90 days, or you pay $0 (eligibility applies). Send 1,000 real tickets and see the results on your own data.
Get started · No per-seat fees
$0.49 per resolution
90-Day Money-Back Guarantee: 90% resolution in 90 days, or you pay $0 (eligibility applies). Send 1,000 real tickets and see the results on your own data.
Loved by Enterprises
Why insurance teams choose Fini
Generic AI agents
Fini
Fini
Resolution rate
30-50%, mostly deflection
90% resolved end to end
Answer accuracy
Varies; spot-checked manually
99% accuracy, measured by human review of conversations
What it can do
Answers questions
FNOL intake, claims status, cancellations, refunds; inside your rules
Identity check before sensitive actions
Email match, if anything
Policyholder verified before any policy change
When the model is unsure
Guesses, or loops the customer
Escalates to your team with the full context
Data protection & PII
Shared infrastructure
Built-in PII redaction, SOC 2 Type II, ISO 27001:2022
Audit trail
Chat transcripts
Every step logged: document cited, rule applied, action taken
Time to go live
Months
Fully live in 14 days, autonomous in 30
Coverage and claims decisions
No clear boundary
Stay with your team; Fini routes, never decides
Same ticket, two endings.
Everything in the Fini column is live today, across 3M+ resolutions a month.
Integrations
Works alongside your existing stack.
Works alongside your existing stack.
Your support org runs on multiple tools. Fini layers on top, deploy alongside your helpdesk, your CRM, and your internal tools without migration risk.
Your support org runs on multiple tools. Fini layers on top, deploy alongside your helpdesk, your CRM, and your internal tools without migration risk.
Fully autonomous in 30 days.
Deploy anywhere in 2 mins, fully live in 14 days and fully autonomous in 30 days. No migration project.
Day 1
Day 14
Day 30
01
Knowledge Agent Live
Connect your helpdesk, ingest your knowledge base, and deploy a working AI agent that resolves FAQ-level queries immediately. No code required.
02
Agentic Workflows
Connect backend systems - billing, CRM, internal tools. Fini starts taking real actions: processing refunds, updating accounts, pulling customer data.
03
Full Autonomy. Zero Maintenance.
Self-learning active. Knowledge gaps auto-detected. Voice, chat, and email unified. Fini handles 90% of volume at 99% accuracy, and keeps improving without you touching it.
Fully autonomous in 30 days.
Deploy anywhere in 2 mins, fully live in 14 days and fully autonomous in 30 days. No migration project.
Day 1
Day 14
Day 30
Day 01
Knowledge Agent Live
Connect your helpdesk, ingest your knowledge base, and deploy a working AI agent that resolves FAQ-level queries immediately. No code required.
Day 14
Agentic Workflows
Connect backend systems - billing, CRM, internal tools. Fini starts taking real actions: processing refunds, updating accounts, pulling customer data.
Day 30
Full Autonomy. Zero Maintenance.
Self-learning active. Knowledge gaps auto-detected. Voice, chat, and email unified. Fini handles 90% of volume at 99% accuracy, and keeps improving without you touching it.
Day 1
Day 14
Day 30
Day 01
Knowledge Agent Live
Connect your helpdesk, ingest your knowledge base, and deploy a working AI agent that resolves FAQ-level queries immediately. No code required.
Day 14
Agentic Workflows
Connect backend systems - billing, CRM, internal tools. Fini starts taking real actions: processing refunds, updating accounts, pulling customer data.
Day 30
Full Autonomy. Zero Maintenance.
Self-learning active. Knowledge gaps auto-detected. Voice, chat, and email unified. Fini handles 90% of volume at 99% accuracy, and keeps improving without you touching it.
Compliance First
Secure by design
Built with security and compliance embedded at every
layer to protect policyholder data.
Built with security and compliance embedded at every layer to protect policyholder data.
SOC 2 Type II
PCI DSS Level 1
ISO 27001:2022
GDPR
HIPAA-compliant · BAA-eligible
Data Encryption
Insurance support questions, answered
Insurance support questions, answered
Can Fini answer policy and coverage questions?
Yes. Fini answers deductible, limit, and coverage questions from your approved policy documents and cites the section it used. It does not make coverage decisions. When a question needs one, Fini routes it to your team with the conversation and sources attached.
Does Fini handle claims and FNOL?
Fini takes first notice of loss, including dates, photos, and details, opens the claim in your system, and shares claims status from your claims platform. Claims decisions stay with your adjusters, and Fini hands off with full context.
Can Fini process cancellations, refunds, and billing changes?
Yes. Fini makes these changes through your own APIs and only inside the rules you set, such as notice periods and refund rules. Anything outside those rules is escalated to your team.
Is there an audit trail of what Fini does?
Yes. Every step is logged: the documents cited, the rules applied, and the actions taken. Your compliance team can review any conversation end to end, and built-in PII redaction protects policyholder data.
Does Fini cover the NAIC AI model bulletin?
Fini does not certify compliance with the NAIC bulletin or any insurance regulation. It gives you the controls: an audit trail of every step, deterministic rules for actions, and human escalation. Your team decides how they fit your compliance program. Fini is SOC 2 Type II, ISO 27001:2022 and PCI DSS Level 1 certified, HIPAA-compliant and BAA-eligible, and supports GDPR and CCPA.
How fast can we go live, and what does it cost?
Deploy anywhere in 2 mins, fully live in 14 days and fully autonomous in 30 days, on top of helpdesks like Zendesk, Intercom, Salesforce, and Freshdesk. Pricing starts at $0.49 per resolution with no per-seat fees, backed by the 90-Day Money-Back Guarantee: 90% resolution in 90 days, or you pay $0 (eligibility applies).
Use Cases
The tickets that fill insurance queues, handled inside your rules.
Fini verifies the policyholder, reads your approved policy documents, takes the action your rules allow, and logs every step. Coverage and claims decisions stay with your team.
Claims status and FNOL intake
Verify the policyholder, capture first notice of loss with dates, photos, and details, and open the claim in your system.
Share live claims status and hand off to an adjuster with full context. Fini never makes the claims decision.
Policy and coverage questions
Answer deductible, limit, and coverage questions from your approved policy documents, with the section cited.
When a question needs a coverage decision, route it to your team with the conversation and sources attached.
Cancellations, refunds, and billing
Process cancellations, refunds, and payment-date changes through your own APIs, inside the rules you set.
Explain premiums, fees, and failed payments, and escalate anything outside your rules to your team.
Claims status and FNOL intake
Verify the policyholder, capture first notice of loss with dates, photos, and details, and open the claim in your system.
Share live claims status and hand off to an adjuster with full context. Fini never makes the claims decision.
Policy and coverage questions
Answer deductible, limit, and coverage questions from your approved policy documents, with the section cited.
When a question needs a coverage decision, route it to your team with the conversation and sources attached.
Cancellations, refunds, and billing
Process cancellations, refunds, and payment-date changes through your own APIs, inside the rules you set.
Explain premiums, fees, and failed payments, and escalate anything outside your rules to your team.
And plenty more it handles without breaking stride.
ID cards and documents
Send ID cards, declarations pages, and policy documents on request.
Quotes and new business
Answer product questions and route quote requests.
Policy changes
Update addresses, vehicles, drivers, and payees within your rules.
Premiums and fees
Explain premiums, fees, and renewal changes in any language.
Refund tracking
Track premium refunds and confirm when they are issued.
Renewals
Answer renewal dates, terms, and changes on file.
Payments and billing
Handle payment plans, billing dates, and failed payments.
Escalations and complaints
Hand complaints and sensitive cases to your team with full context.
Loved by Enterprises
Why insurance teams choose Fini
Generic AI agents
Fini
Resolution rate
30-50%, mostly deflection
30-50%, mostly deflection
90% resolved end to end
90% resolved end to end
Answer accuracy
Varies; spot-checked manually
Varies; spot-checked manually
99% accuracy, measured by human review of conversations
99% accuracy, measured by human review of conversations
What it can do
Answers questions
Answers questions
FNOL intake, claims status, cancellations, refunds; inside your rules
FNOL intake, claims status, cancellations, refunds; inside your rules
Identity check before sensitive actions
Email match, if anything
Email match, if anything
Policyholder verified before any policy change
Policyholder verified before any policy change
When the model is unsure
Guesses, or loops the customer
Guesses, or loops the customer
Escalates to your team with the full context
Escalates to your team with the full context
Data protection & PII
Shared infrastructure
Shared infrastructure
Built-in PII redaction, SOC 2 Type II, ISO 27001:2022
Built-in PII redaction, SOC 2 Type II, ISO 27001:2022
Audit trail
Chat transcripts
Chat transcripts
Every step logged: document cited, rule applied, action taken
Every step logged: document cited, rule applied, action taken
Time to go live
Months
Months
Fully live in 14 days, autonomous in 30
Fully live in 14 days, autonomous in 30
Coverage and claims decisions
No clear boundary
No clear boundary
Stay with your team; Fini routes, never decides
Stay with your team; Fini routes, never decides
Same ticket, two endings.
Everything in the Fini column is live today, across 3M+ resolutions a month.