Fini is an AI support agent that runs on top of the helpdesk you already have, and Intercom is one of the helpdesks it connects to. Your conversations, inbox, and team setup stay in Intercom. Fini works on incoming conversations, resolves the ones it can, and hands the rest to a person on your team with the conversation so far.
How Fini works with Intercom
No migration. Fini connects to your existing workspace. You don't move conversations, contacts, or help content anywhere.
Learns from your real tickets. Fini learns from your past support conversations and your knowledge sources, not only from the help center.
Hands off with context. When a conversation needs a person, Fini passes it to your team with the full history and tags it fini_escalated_human_agent so your team can find it in Intercom, so the customer doesn't have to repeat themselves.
Stays out of conversations you exclude. Tag a conversation Fini Skip Webhook and Fini skips it.
Takes actions in your other systems. Through integrations and custom APIs, Fini can run actions such as refunds, account updates, cancellations, and order changes, each with an audit trail.
Why Intercom teams look at Fini
Fin, the AI agent from the company formerly called Intercom, is now owned by Salesforce, which completed the acquisition in September 2026 and is folding Fin into Agentforce. Teams that evaluate Fini alongside it usually have one of three reasons: a resolution rate that has stopped climbing, per-resolution costs that grow with volume, or knowledge upkeep that takes more of the team's time than expected. Intercom Fin alternatives goes through all three, and Intercom Fin vs Fini compares the two agents directly.
Getting started
Intercom setup is pure OAuth, with no subdomain or keys to enter.
In Fini, open Deploy, then Intercom, and click Authorize Integration.
Sign in with an Intercom account that can install apps, pick the workspace, and approve the permissions Fini requests.
Back in Fini, map an agent to email and to chat, by brand if you need it, and set the response delay.
Fini's standard rollout is live in 14 days, fully autonomous in 30.
Step-by-step setup guide: Intercom setup in the Fini docs.
Want to see it on your own data first? Book a call and send us 1,000 real tickets. We will show you what Fini resolves before you commit.
Do I have to leave Intercom to use Fini?
No. Fini connects to your existing Intercom workspace. Conversations, contacts, and your team's inbox stay in Intercom.
What happens when Fini can't resolve a conversation?
It hands the conversation to a person on your team with the full history, and tags it fini_escalated_human_agent so your team can find it in Intercom. The customer doesn't have to start over.
How is Fini different from Intercom Fin?
Fin is the AI agent from the company formerly called Intercom, which Salesforce acquired in September 2026. Fini is independent and runs on top of many helpdesks, including Zendesk, Salesforce, HubSpot, and Gorgias. The full comparison is on the Intercom Fin vs Fini page.
How long does it take to go live on Intercom?
Fini's standard rollout is live in 14 days, fully autonomous in 30.
