Turn your knowledge base into AI chat... in 2 minutes.
You provide links to your knowledge base. And that's it, you are ready! Fini gets you a tireless AI agent, ready to answer customer questions instantly, 24/7. Integrates with Intercom, Search, Slack and Discord. All without code.
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Drive retention by predicting churn using AI
Drive retention by
predicting churn
actioning churn
measuring churn
using AI
Fini uses AI to helps Growth teams at PLG companies to identify reasons for churn and deliver personalized experiences to retain existing customers
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“Fini improved our user retention by 24%. It's been a complete gamechanger”.
Adi Patel, CEO, Lancey
Trusted by 100+ best data-driven tech companies around the world
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Key metrics
Key metrics
12%
Retention uplift
15%
Revenue/user uplift
30%
Activation uplift
7 days
Integration time
PRODUCT
What is Fini?
ChatGPT for customer support
Powerful, self-serve, 24/7 interactive chat trained on your knowledge base to help you engage, and retain more users.
No integration required
Just add a link to your knowledge base, and get an interactive Q&A chat without writing code.
Deliver instant answers
24/7 instant answers to your customers for all their questions, delivering a magical experience that makes your customers happy.
Fini AI helps you configure every single detail about your personalized agent all the way from tone, to character, to what questions you want it to answer
Configure tone
Align the tone and character with your business ethos. We currently support 20+ options (Eg: Friendly, Professional, Harry Potter voice etc.)
Seamless human routing
In situations when we don't know the answer, or for pre-configured topics, customers are seamlessly routed to a human without confusion.
Multi-channel approach
You can deploy our AI agent wherever your customers are. We have out of the box integrations with Intercom, Slack, and Discord
Learning with feedback
We learn what's a good vs bad response as we solve your customer's problems. This helps us scale with you on your 10X growth journey.
Increase Retention. Predict churn using AI with 85% accuracy
Quantify user churn
Predict who, when, and why behind churn for every user across the lifecycle journey
Accuracy you can trust
Fine-tuned models based on your business with 85%+ accuracy on churn prediction
Target Cohorts
Use AI to identify real-time dynamic cohorts with churn likelihood along with the churn event journey
Identify "Moment x Channel"
Scan across the lifecycle journey to predict the right moment and channel to target users
fingerprint
Increase Revenue/user. Use Product usage data to upsell
Maximize ROI
One-click user segmentation and upsell likelihood to identify the right target cohorts and moments
Personalize Journeys
Create in-app personalized product journeys to drive feature adoption through product usage data
Automated Actions
Use custom APIs to perform actions on user profiles (Eg: Cancel subscription, Upgrade plans etc.)
Product Features
Leverage data to identify product features improvements and create feature priority queues
fingerprint
Increase Activation. Get more users to the aha-moment
Reduce Activation cost
Curate personalized journeys to activate more users and reduce Cost per activated customer
Acquire high ROI users
Identify the marketing channels and user segments that deliver the highest ROI for every $ spend
Personalization
Identify the impact of channels, messaging, and API actions by user cohorts for future personalization
Dashboards
Templates to identify cohort level retention, top churn events, top customer issues and much more.
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Export code for download
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Add your own code
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Cross-browser compatible
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A complete platform
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Easy edits and publishing
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Speed, scale, and security
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Define global color swatches
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Fine-tune typography
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Build layout your way
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Create reusable CSS classes
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Design responsively
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Design with real content
Customer Story
Lancey
Using Fini, Lancey observed an increase in paid conversion by 21%, and improved retention of paid users by 24%. As we started using a PLG motion it was critical for us to drive conversion and retention using product experiences across the customer journey. Fini team has been simply amazing in helping us outperform our goals. - Adi Patel, CEO - Lancey
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