Fini uses AI to helps Growth teams identify reasons for churn and deliver personalized experiences to retain existing customers
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“Fini improved our user retention by 24%. It's been a complete gamechanger”.
Adi Patel, CEO, Lancey
Trusted by the best data-driven tech companies around the world
Time saved for Growth teams
Predict churn. Leverage AI to identify churn likelihood
Aggregate data across events, customer support, and transactional to create a 360 customer view
Identify emerging issues
Our LLMs trained on 10% of the internet can identify emerging issues with your customers
Use AI to identify real-time dynamic cohorts with churn likelihood along with the churn event journey
Identify "Moment x Channel"
Scan across the lifecycle journey to predict the right moment and channel to target users
Action Churn. Personalized product-driven experiences to prevent churn
Create in-app personalized product journeys to drive feature adoption and prevent churn
Integrate with your existing stack to notify users across multiple channels
Use custom APIs to perform actions on user profiles (Eg: Cancel subscription, Upgrade plans etc.)
Leverage data to identify product features improvements and create feature priority queues
Measure Churn. Real-time alerts and LTV impact estimation
Identify the optimum cohorts, channels and moments to target users to maximize impact
Calculate ROI through increased ARPU (user engagement and retention)
Identify the impact of channels, messaging, and API actions by user cohorts for future personalization
Templates to identify cohort level retention, top churn events, top customer issues and much more.
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Using Fini, Lancey observed an increase in paid conversion by 21%, and improved retention of paid users by 24%. As we started using a PLG motion it was critical for us to drive conversion and retention using product experiences across the customer journey. Fini team has been simply amazing in helping us outperform our goals. - Adi Patel, CEO - Lancey
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