AI that works like your best Support Agent

AI that works like your best Support Agent

Deliver human support through our AI Agent, Sophie and delight your customers. Sophie is purpose built to solve complex support queries and take actions by deeply understanding customer intent - resolving 80% of support tickets end-to-end with ZERO human touch

Deliver human support through our AI Agent, Sophie and delight your customers. Sophie is purpose built to solve complex support queries and take actions by deeply understanding customer intent - resolving 80% of support tickets end-to-end with ZERO human touch

14 day free trial

5/5 star rating

14 day free trial

5/5 star rating

14 day free trial

5/5 star rating

SOC II, GDPR & ISO Compliant,

Access our Security

SOC II, GDPR & ISO Compliant,

Access our Security

SOC II, GDPR & ISO Compliant,

Access our Security

We've helped leading enterprises re-imagine CX

We've helped leading enterprises re-imagine CX

We've helped leading enterprises re-imagine CX

Enterprise-Grade Support Automation That Just Works

Enterprise-Grade Support Automation That Just Works

A complete no-brainer

“It’s hard to believe we have automated more than 90% of our support queries in the first three months with Fini. Earlier this year, we evaluated six AI tools with three key focus areas in mind: enhancing customer experience, achieving high automation rates for complex inquiries, and automating the creation of new content. Fini is unique in it’s ability to achieve all three. It’s a complete no-brainer for any business”

Lori McCool

CX Lead - Columntax

Lori McCool Fini AI Support

queries resolved

94%

Accuracy

98%

A complete no-brainer

“It’s hard to believe we have automated more than 90% of our support queries in the first three months with Fini. Earlier this year, we evaluated six AI tools with three key focus areas in mind: enhancing customer experience, achieving high automation rates for complex inquiries, and automating the creation of new content. Fini is unique in it’s ability to achieve all three. It’s a complete no-brainer for any business”

Lori McCool

CX Lead - Columntax

Lori McCool Fini AI Support

queries resolved

94%

Accuracy

98%

A complete no-brainer

“It’s hard to believe we have automated more than 90% of our support queries in the first three months with Fini. Earlier this year, we evaluated six AI tools with three key focus areas in mind: enhancing customer experience, achieving high automation rates for complex inquiries, and automating the creation of new content. Fini is unique in it’s ability to achieve all three. It’s a complete no-brainer for any business”

Lori McCool

CX Lead - Columntax

queries resolved

94%

Accuracy

98%

Doing really well!

“Sophie’s doing really well. She’s accurate in over 90% of the cases, and solves more than 85% of our support queries. It’s great to see how we can make all the little tweaks ourselves to keep on improving Sophie's performance over time”

Lara

CX Manager, Qogita

Fini AI Support

Resolution Rate

88%

SLA Improvement

121%

Doing really well!

“Sophie’s doing really well. She’s accurate in over 90% of the cases, and solves more than 85% of our support queries. It’s great to see how we can make all the little tweaks ourselves to keep on improving Sophie's performance over time”

Lara

CX Manager, Qogita

Fini AI Support

Resolution Rate

88%

SLA Improvement

121%

Doing really well!

“Sophie’s doing really well. She’s accurate in over 90% of the cases, and solves more than 85% of our support queries. It’s great to see how we can make all the little tweaks ourselves to keep on improving Sophie's performance over time”

Lara, Qogita

CX Manager - Qogita

queries resolved

150%

Accuracy

98%

Meet Sophie

Meet Sophie

Meet Sophie

The smartest AI support agent which works 24/7, and provide proactive support around the clock

The smartest AI support agent which works 24/7, and provide proactive support around the clock

80%

Resolution Rate

Resolves 80% of queries with zero human intervention

80

%

+10%

CSAT

Boost CSAT and deliver world class CX through instant responses and personalized interactions

10

%

50%

Support Cost Savings

Reduce support costs by 50% while delivering better CX

50

%

80%

Deflection Rate

Resolves 80% of queries with zero human intervention

80

%

80%

Deflection Rate

Resolves 80% of queries with zero human intervention

80

%

+10%

CSAT

Boost CSAT and deliver world class CX through instant responses and personalized interactions

10

%

+10%

CSAT

Boost CSAT and deliver world class CX through instant responses and personalized interactions

10

%

50%

Support Cost Savings

Reduce support costs by 50% while delivering better CX

50

%

50%

Support Cost Savings

Reduce support costs by 50% while delivering better CX

50

%

...tickets resolved by Sophie since Jan 2023, and counting!

2,999,900+

80%

Deflection Rate

Resolves 80% of queries with zero human intervention

80

%

80%

Deflection Rate

Resolves 80% of queries with zero human intervention

80

%

+10%

CSAT

Boost CSAT and deliver world class CX through instant responses and personalized interactions

10

%

+10%

CSAT

Boost CSAT and deliver world class CX through instant responses and personalized interactions

10

%

50%

Support Cost Savings

Reduce support costs by 50% while delivering better CX

50

%

50%

Support Cost Savings

Reduce support costs by 50% while delivering better CX

50

%

90-day risk-free trial

90-day risk-free trial

Deploy Sophie on your existing Help Desk

Deploy Sophie on your existing Help Desk

From $0.69

From $0.69

per resolution

Sophie resolves 80% of your queries, no one else even comes close

Sophie resolves 80% of your queries, no one else even comes close

This means happier customers, significant support-cost savings, and more capacity for your human team to focus on escalations

This means happier customers, significant support-cost savings, and more capacity for your human team to focus on escalations

Fini

80%

Fini

80%

Fini

80%

Intercom Fin

60%

Intercom Fin

60%

Intercom Fin

60%

Zendesk AI

30%

Zendesk AI

30%

Zendesk AI

30%

Salesforce AI

40%

Salesforce AI

40%

Salesforce AI

40%

Ada

50%

Ada

50%

Ada

50%

AI Agent that delivers magical
support experiences

AI Agent that delivers magical
support experiences

AI Agent that delivers magical
support experiences

Deliver effortless customer experiences with Sophie, an AI agent that understands customer intent,

takes immediate action, and solves complex issues—instantly and accurately.

Deliver effortless customer experiences with Sophie, an AI agent that understands customer intent,

takes immediate action, and solves complex issues—instantly and accurately.

Deliver human support through our AI agent and delight your customers. Our Agents resolve 80% queries, works 24/7, and deliver quality results across all channels -- while continuously improve their knowledge!

Deliver human support through our AI agent and delight your customers. Our Agents resolve 80% queries, works 24/7, and deliver quality results across all channels -- while continuously improve their knowledge!

SELF LEARNING AI

SELF LEARNING AI

SELF LEARNING AI

Sophie continuously learns from every interaction, becoming smarter, faster, and increasingly accurate. The more customers it helps, the better it gets.

Sophie continuously learns from every interaction, becoming smarter, faster, and increasingly accurate. The more customers it helps, the better it gets.

AGENTIC ACTIONS

AGENTIC ACTIONS

AGENTIC ACTIONS

Thinking

>

>

>

Sophie goes beyond answering basic user queries. She can take complex actions like updating account details, processing refunds, and more, using our proprietary AI flows product

Sophie goes beyond answering basic user queries. She can take complex actions like updating account details, processing refunds, and more, using our proprietary AI flows product

MEMORY & PERSONALIZATION

MEMORY & PERSONALIZATION

MEMORY & PERSONALIZATION

Sophie remembers past conversations, customer preferences, and attributes to offer truly personalized support. For example, if a customer checks out credit cards, Sophie can proactively upsell the most suited credit card

Sophie remembers past conversations, customer preferences, and attributes to offer truly personalized support. For example, if a customer checks out credit cards, Sophie can proactively upsell the most suited credit card

Premium User

Getting User Tags

Premium User

Getting User Tags

Premium User

Getting User Tags

ENTERPRISE GRADE SECURITY

ENTERPRISE GRADE SECURITY

ENTERPRISE GRADE SECURITY

Built for enterprises, Fini ensures the highest compliance standards: SOC 2, GDPR, HIPAA, and ISO. Your data remains private, secure, and is never used to train AI

Built for enterprises, Fini ensures the highest compliance standards: SOC 2, GDPR, HIPAA, and ISO. Your data remains private, secure, and is never used to train AI

Set up Sophie Effortlessly

Sophie seamlessly integrates into your workflows to automate complex customer interactions, instantly resolve issues, and continuously become smarter with each interaction

Coach Sophie, your AI agent

Train Sophie just like your top support rep. Define her tone, responses, and actions—whether it’s handling sensitive financial queries, issuing refunds, or resolving account problems instantly.

Deploy in Minutes (No Code Required)

No engineers / technical-expertise needed. Sophie connects effortlessly with Zendesk, Intercom, Salesforce, Slack, and more. Go from signup to solving customer queries within minutes.

Self-learning that boosts Resolution rate

Each customer interaction enhances Sophie's abilities, reducing escalations and continuously improving accuracy, without the need for manual intervention.

Sophie seamlessly integrates into your workflows to automate complex customer interactions, instantly resolve issues, and continuously become smarter with each interaction

Set up Sophie Effortlessly

Coach Sophie, your AI agent

Train Sophie just like your top support rep. Define her tone, responses, and actions—whether it’s handling sensitive financial queries, issuing refunds, or resolving account problems instantly.

Coach Sophie, your AI agent

Train Sophie just like your top support rep. Define her tone, responses, and actions—whether it’s handling sensitive financial queries, issuing refunds, or resolving account problems instantly.

Deploy in Minutes (No Code Required)

No engineers / technical-expertise needed. Sophie connects effortlessly with Zendesk, Intercom, Salesforce, Slack, and more. Go from signup to solving customer queries within minutes.

Deploy in Minutes (No Code Required)

No engineers / technical-expertise needed. Sophie connects effortlessly with Zendesk, Intercom, Salesforce, Slack, and more. Go from signup to solving customer queries within minutes.

Self-learning that boosts Deflection rate

Each customer interaction enhances Sophie's abilities, reducing escalations and continuously improving accuracy, without the need for manual intervention.

Self-learning that boosts Deflection rate

Each customer interaction enhances Sophie's abilities, reducing escalations and continuously improving accuracy, without the need for manual intervention.

Sophie seamlessly integrates into your workflows to automate complex customer interactions, instantly resolve issues, and continuously become smarter with each interaction

Set up Sophie Effortlessly

Coach Sophie, your AI agent

Train Sophie just like your top support rep. Define her tone, responses, and actions—whether it’s handling sensitive financial queries, issuing refunds, or resolving account problems instantly.

Coach Sophie, your AI agent

Train Sophie just like your top support rep. Define her tone, responses, and actions—whether it’s handling sensitive financial queries, issuing refunds, or resolving account problems instantly.

Deploy in Minutes (No Code Required)

No engineers / technical-expertise needed. Sophie connects effortlessly with Zendesk, Intercom, Salesforce, Slack, and more. Go from signup to solving customer queries within minutes.

Deploy in Minutes (No Code Required)

No engineers / technical-expertise needed. Sophie connects effortlessly with Zendesk, Intercom, Salesforce, Slack, and more. Go from signup to solving customer queries within minutes.

Self-learning that boosts Deflection rate

Each customer interaction enhances Sophie's abilities, reducing escalations and continuously improving accuracy, without the need for manual intervention.

Self-learning that boosts Deflection rate

Each customer interaction enhances Sophie's abilities, reducing escalations and continuously improving accuracy, without the need for manual intervention.

Day 0

Day 0

Day 14

Day 14

Day 30

Day 30

Day 60

Day 60

Transform Your Support with Sophie in 60 Days

Transform Your Support with Sophie in 60 Days

Deploy Sophie, trusted by leading enterprises to scale support, reduce costs, and delight customers.

Deploy Sophie, trusted by leading enterprises to scale support, reduce costs, and delight customers.

Sophie is made (customized) for your industry

Sophie is made (customized) for your industry

Customer support challenges are unique- Sophie adapts to yours. She speaks your industry's language, resolving specialized queries with ease across E-commerce, Fintech, Gaming, and more.

Enterprise Grade Security to keep your data SAFE

Enterprise Grade Security to keep your data SAFE

Enterprise Grade Security to keep your data SAFE

At Fini, protecting your data is our highest priority. Fini is compliant with leading security standards and has passed rigorous audits to ensure your information is always secure and confidential. We do not train on your data.

At Fini, protecting your data is our highest priority. Fini is compliant with leading security standards and has passed rigorous audits to ensure your information is always secure and confidential. We do not train on your data.

At Fini, protecting your data is our highest priority. Fini is compliant with leading security standards and has passed rigorous audits to ensure your information is always secure and confidential. We do not train on your data.

gdpr ai support

Ensures strict privacy standards for customer data protection

Ensures strict privacy standards for customer data protection

Ensures strict privacy standards for customer data protection

iso ai support

Internationally recognized standard for information security

Internationally recognized standard for information security

Internationally recognized standard for information security

aicpa soc ai support

Industry-leading controls for secure data management

Industry-leading controls for secure data management

Industry-leading controls for secure data management

fini

Ask Sophie the hardest questions and hire her for your team today

fini

Ask Sophie the hardest questions and hire her for your team today

fini

Ask Sophie the hardest questions and hire her for your team today