The Fini Podcast

The Fini Podcast is where Heads of Support, VPs of CX, and support leaders share what it actually takes to implement AI in customer experience. No strategies or frameworks, just real stories about deploying AI in production, managing 24/7 teams, hitting CSAT targets while automating, and proving ROI to skeptical executives. Hosted by Leonardo Maestri from Fini (usefini.com).

✦ FINI-PODCAST ✦ EVERY MONDAY
A portrait of a young man smiling

The Fini Podcast

The Fini Podcast is where Heads of Support, VPs of CX, and support leaders share what it actually takes to implement AI in customer experience. No strategies or frameworks, just real stories about deploying AI in production, managing 24/7 teams, hitting CSAT targets while automating, and proving ROI to skeptical executives. Hosted by Leonardo Maestri from Fini (usefini.com).

✦ FINI-PODCAST ✦ EVERY MONDAY
A portrait of a young man smiling

Podcast.

Episode

All episode

Blue Flower

Building AI Workflows In-House | Shahaf Tsaig

56 Min

EP 001

As the internet continues to develop and grow exponentially, jobs related to the industry do too, particularly those that relate to web design and development. The prediction is that by 2029, the job outlook for these two fields

Blue Flower

Building AI Workflows In-House | Shahaf Tsaig

56 Min

EP 001

As the internet continues to develop and grow exponentially, jobs related to the industry do too, particularly those that relate to web design and development. The prediction is that by 2029, the job outlook for these two fields

Blue Flower

Bug or Hallucination? Supporting AI Products | Rohit Tripathi

56 Min

EP 002

As the internet continues to develop and grow exponentially, jobs related to the industry do too, particularly those that relate to web design and development. The prediction is that by 2029, the job outlook for these two fields

Blue Flower

Bug or Hallucination? Supporting AI Products | Rohit Tripathi

56 Min

EP 002

As the internet continues to develop and grow exponentially, jobs related to the industry do too, particularly those that relate to web design and development. The prediction is that by 2029, the job outlook for these two fields

Blue Flower

Why AI Can't Replace Human Judgment in Travel Support | Maisa Breve

56 Min

EP 003

As the internet continues to develop and grow exponentially, jobs related to the industry do too, particularly those that relate to web design and development. The prediction is that by 2029, the job outlook for these two fields

Blue Flower

Why AI Can't Replace Human Judgment in Travel Support | Maisa Breve

56 Min

EP 003

As the internet continues to develop and grow exponentially, jobs related to the industry do too, particularly those that relate to web design and development. The prediction is that by 2029, the job outlook for these two fields

Blue Flower

AI Is a Mirror, Not a Fix | Tamara Wall

56 Min

EP 004

As the internet continues to develop and grow exponentially, jobs related to the industry do too, particularly those that relate to web design and development. The prediction is that by 2029, the job outlook for these two fields

Blue Flower

AI Is a Mirror, Not a Fix | Tamara Wall

56 Min

EP 004

As the internet continues to develop and grow exponentially, jobs related to the industry do too, particularly those that relate to web design and development. The prediction is that by 2029, the job outlook for these two fields

Blue Flower

Two Years Running an AI Agent in Production | Eli Winderbaum

56 Min

EP 005

As the internet continues to develop and grow exponentially, jobs related to the industry do too, particularly those that relate to web design and development. The prediction is that by 2029, the job outlook for these two fields

Blue Flower

Two Years Running an AI Agent in Production | Eli Winderbaum

56 Min

EP 005

As the internet continues to develop and grow exponentially, jobs related to the industry do too, particularly those that relate to web design and development. The prediction is that by 2029, the job outlook for these two fields

Blue Flower

Why NPS Is Lying to CX Leaders | Zack Hamilton

56 Min

EP 006

As the internet continues to develop and grow exponentially, jobs related to the industry do too, particularly those that relate to web design and development. The prediction is that by 2029, the job outlook for these two fields

Blue Flower

Why NPS Is Lying to CX Leaders | Zack Hamilton

56 Min

EP 006

As the internet continues to develop and grow exponentially, jobs related to the industry do too, particularly those that relate to web design and development. The prediction is that by 2029, the job outlook for these two fields

Blue Flower

The AI Hangover Is Coming | Christopher Lind

56 Min

EP 006

As the internet continues to develop and grow exponentially, jobs related to the industry do too, particularly those that relate to web design and development. The prediction is that by 2029, the job outlook for these two fields

Blue Flower

The AI Hangover Is Coming | Christopher Lind

56 Min

EP 006

As the internet continues to develop and grow exponentially, jobs related to the industry do too, particularly those that relate to web design and development. The prediction is that by 2029, the job outlook for these two fields

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  • New Episode

    Every Monday

    New Episode

    Every Monday

    New Episode

    Every Monday

    Every Monday

    New Episode

    Every Monday

    New Episode

Listen to real talk on

© Fini Inc. 2026 | All Rights Reserved

Listen to real talk on

© Fini Inc. 2026 | All Rights Reserved

Listen to real talk on

© Fini Inc. 2026 | All Rights Reserved