Fini for Tech and SaaS
AI that resolves tickets by calling your own APIs.
Fini resolves complex, multi-party tickets that need your internal systems, not just your help center. Runs on all major helpdesks, and its knowledge moves with you if you switch one. Live in 14 days.
Resolution Rate
Accuracy Rate
Supported Languages
Monthly RESOLUTIONS
Fini for Tech and SaaS
AI that resolves tickets by calling your own APIs.
Fini resolves complex, multi-party tickets that need your internal systems, not just your help center. Runs on all major helpdesks, and its knowledge moves with you if you switch one. Live in 14 days.
Resolution
Rate
Accuracy
Rate
Supported
Languages
Monthly
RESOLUTIONS
Trusted by teams where compliance is non-negotiable
Trusted by teams where compliance is non-negotiable
Use Cases
From "it's broken" to fixed, without paging an engineer.
Fini reads across your internal systems, runs the diagnosis, takes the action through your own APIs, and closes the ticket. Across every helpdesk you use, and the ones you might move to.
Complex technical troubleshooting
Call multiple internal APIs to read live system state, trace the failure, and pinpoint the cause.
Explain the fix in plain language or trigger it directly, with every step logged.
Custom actions in your systems
Re-run jobs, update records, provision access, or change config via your internal endpoints.
Every action runs inside your guardrails and approval rules, with a full audit trail.
Multi-party B2B threads
Identify each participant, pull the right account context for each, and reply in place.
Loop in a human the moment a thread needs one, with the full history attached.
And the rest of the queue, cleared without a handoff.
Account and access
Reset SSO, manage seats, fix logins.
Billing and plans
Explain invoices, change plans, recover failed payments.
Integrations
Debug webhooks, API keys, and connectors.
Setup and config
Walk users through settings and setup.
Bug triage
Reproduce, log, and route with full context.
Onboarding
Guide new accounts through implementation.
Status and incidents
Answer "is it down" with live status and incident report.
Feature requests
Capture, tag, and route feature requests to product.
Get started · 90 day risk-free trial
$0.69 per resolution
Zero-Pay Guarantee: 90% resolution in 90 days, or you pay $0. Send 1,000 real tickets, we'll prove it on your data. If the math doesn't work, you walk.
Loved by Enterprises
Why Technology companies choose Fini
Generic AI agents
Fini
Fini
Resolution rate
30-50%, mostly deflection
90% resolved end to end
Ticket complexity
FAQ and how-to only
Complex, technical, multi-party
What it can do
Answers questions
Diagnoses and resolves, not just replies
Time to go live
Months, if the integration even lands
Live in 14 days, autonomous in 30
When the model is unsure
Guesses, or loops the customer
Escalates with full context and system state
Helpdesk migration
Rebuild and retrain from scratch
Knowledge, rules, and learnings come with you
Calls your internal APIs
Multi-party threads
Reads live system state to troubleshoot
Same ticket, two endings.
Everything in the Fini column is live in production today, including the internal API calls and helpdesk integrations a generic bot can't make.
Integrations
Works alongside your existing stack.
Works alongside your existing stack.
Your support org runs on multiple tools. Fini layers on top, deploy alongside your helpdesk, your CRM, and your internal tools without migration risk.
Your support org runs on multiple tools. Fini layers on top, deploy alongside your helpdesk, your CRM, and your internal tools without migration risk.
Fully autonomous in 30 days.
Live without engineering. Agentic workflows inside two weeks. Full autonomy by day 30. No migration project.
Day 1
Day 14
Day 30
We went from 15% to 70% automation on key journeys. Fini doesn't just follow our playbooks, it self-improves them
Crystal Stephens
Head of Operations, Atlas
We went from 15% to 70% automation on key journeys. Fini doesn't just follow our playbooks, it self-improves them
Crystal Stephens
Head of Operations, Atlas
01
Knowledge Agent Live
Connect your helpdesk, ingest your knowledge base, and deploy a working AI agent that resolves FAQ-level queries immediately. No code required.
02
Agentic Workflows
Connect backend systems — billing, CRM, internal tools. Fini starts taking real actions: processing refunds, updating accounts, pulling customer data.
03
Full Autonomy. Zero Maintenance.
Self-learning active. Knowledge gaps auto-detected. Voice, chat, and email unified. Fini handles 95% of volume at 99% accuracy — and keeps improving without you touching it.
Fully autonomous in 30 days.
Live without engineering. Agentic workflows inside two weeks. Full autonomy by day 30. No migration project.
Day 1
Day 14
Day 30
We went from 15% to 70% automation on key journeys. Fini doesn't just follow our playbooks, it self-improves them
Crystal Stephens
Head of Operations, Atlas
Day 01
Knowledge Agent Live
Connect your helpdesk, ingest your knowledge base, and deploy a working AI agent that resolves FAQ-level queries immediately. No code required.
Day 14
Agentic Workflows
Connect backend systems — billing, CRM, internal tools. Fini starts taking real actions: processing refunds, updating accounts, pulling customer data.
Day 30
Full Autonomy. Zero Maintenance.
Self-learning active. Knowledge gaps auto-detected. Voice, chat, and email unified. Fini handles 95% of volume at 99% accuracy — and keeps improving without you touching it.
Day 1
Day 14
Day 30
We went from 15% to 70% automation on key journeys. Fini doesn't just follow our playbooks, it self-improves them
Crystal Stephens
Head of Operations, Atlas
Day 01
Knowledge Agent Live
Connect your helpdesk, ingest your knowledge base, and deploy a working AI agent that resolves FAQ-level queries immediately. No code required.
Day 14
Agentic Workflows
Connect backend systems — billing, CRM, internal tools. Fini starts taking real actions: processing refunds, updating accounts, pulling customer data.
Day 30
Full Autonomy. Zero Maintenance.
Self-learning active. Knowledge gaps auto-detected. Voice, chat, and email unified. Fini handles 95% of volume at 99% accuracy — and keeps improving without you touching it.
Compliance First
Secure by design
Built with security and compliance embedded at every
layer to protect sensitive financial data.
Built with security and compliance embedded at every layer to protect sensitive financial data.
SOC 2 Type II
PCI DSS Level 1
ISO 27001
GDPR
HIPAA · BAA-ready
Data Encryption
Talk to us and see Fini in action
Talk to us and see Fini in action
Walk out with a clear view of what Fini can automate for your team.
Walk out with a clear view of what Fini can automate for your team.
Use Cases
From "it's broken" to fixed, without paging an engineer.
Fini reads across your internal systems, runs the diagnosis, takes the action through your own APIs, and closes the ticket. Across every helpdesk you use, and the ones you might move to.
Complex technical troubleshooting
Call multiple internal APIs to read live system state, trace the failure, and pinpoint the cause.
Explain the fix in plain language or trigger it directly, with every step logged.
Custom actions in your systems
Re-run jobs, update records, provision access, or change config via your internal endpoints.
Every action runs inside your guardrails and approval rules, with a full audit trail.
Multi-party B2B threads
Identify each participant, pull the right account context for each, and reply in place.
Loop in a human the moment a thread needs one, with the full history attached.
And the rest of the queue, cleared without a handoff.
Account and access
Reset SSO, manage seats, fix logins.
Billing and plans
Explain invoices, change plans, recover failed payments.
Integrations
Debug webhooks, API keys, and connectors.
Setup and config
Walk users through settings and setup.
Bug triage
Reproduce, log, and route with full context.
Onboarding
Guide new accounts through implementation.
Status and incidents
Answer "is it down" with live status and incident report.
Feature requests
Capture, tag, and route feature requests to product.
Loved by Enterprises
Why Technology companies choose Fini
Generic AI agents
Resolution rate
30-50%, mostly deflection
30-50%, mostly deflection
90% resolved end to end
90% resolved end to end
Ticket complexity
FAQ and how-to only
FAQ and how-to only
Complex, technical, multi-party
Complex, technical, multi-party
What it can do
Answers questions
Answers questions
Diagnoses and resolves, not just replies
Diagnoses and resolves, not just replies
Time to go live
Months, if the integration even lands
Months, if the integration even lands
Live in 14 days, autonomous in 30
Live in 14 days, autonomous in 30
When the model is unsure
Guesses, or loops the customer
Guesses, or loops the customer
Escalates with full context and system state
Escalates with full context and system state
Helpdesk migration
Rebuild and retrain from scratch
Rebuild and retrain from scratch
Knowledge, rules, and learnings come with you
Knowledge, rules, and learnings come with you
Calls your internal APIs
Multi-party threads
Reads live system state to troubleshoot
Same ticket, two endings.
Everything in the Fini column is live in production today, including the internal API calls and helpdesk integrations a generic bot can't make.