Overview
The Fini Zero Pay Guarantee allows eligible enterprises to deploy Fini risk-free for the first 90 days. If performance benchmarks are not achieved, customers may cancel and owe nothing for that period.
Eligibility
To qualify, customers must:
Be a new Fini enterprise customer.
Handle 1M+ annual tickets across digital support channels.
Deploy Fini on one of our supported platforms (Zendesk, Salesforce, Intercom, HubSpot, LiveChat, or equivalent).
Allow at least 100,000 AI-handled interactions during the 90-day period for statistically valid benchmarking.
Performance Criteria
Guarantee coverage applies if:
Automated resolution rate is below 80% of eligible queries.
AI-driven CSAT does not outperform human agent CSAT.
Average first response time is above 30 seconds across AI-handled tickets.
Scope & Limitations
Guarantee applies only to Fini subscription fees for the initial 90-day deployment.
Excluded: third-party integration costs, professional services, and add-ons.
Guarantee can only be claimed once per enterprise.
Non-eligible: customers on pilots, promotional discounts, or reseller bundles.
Categories excluded: highly manual cases (fraud reviews, legal escalations, account-specific regulatory disputes).
Refund & Claims Process
If benchmarks are not met, Fini will waive or refund fees for the first 90 days.
Customers may choose refund via original payment method or service credits.
Claims must be submitted within 30 business days after the 90-day period ends.
Refunds are contingent on good-faith participation in deployment and data sharing.
Legal Notice
The Zero Pay Guarantee is a promotional program, non-negotiable.
Fini reserves the right to suspend, modify, or terminate the program at any time.
Standard Terms of Service, Privacy Policy, and Data Processing Addendum continue to apply.