These Terms of Service (“Terms”) govern your access to and use of the Fini website (https://www.usefini.com), our AI support agent platform, and any related software, documentation, integrations, applications, or services (collectively, the "Services") offered by Fini Technologies Inc. (“Fini”, “we”, “us”, or “our”).
Please read these Terms carefully. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.
Introduction
Fini provides AI-powered customer support automation technology for businesses. The Services include a proprietary platform that allows you to deploy, manage, and analyze the performance of AI agents capable of handling customer interactions across email, chat, and other digital channels.
These Terms apply to all users of the Services, including companies, their employees, contractors, administrators, and any end-users interacting with the platform.
Eligibility
You may use the Services only if:
You are at least 18 years of age or the age of majority in your jurisdiction;
You have full legal capacity and authority to enter into these Terms;
You are not prohibited from accessing or using the Services under applicable laws;
If you are entering into these Terms on behalf of a legal entity, you represent and warrant that you have the authority to bind the entity to these Terms.
Account Registration and Responsibilities
To use certain features, you must register an account. You agree to:
Provide accurate, complete, and up-to-date information;
Keep your login credentials secure;
Notify us immediately of any unauthorized use or suspected security breach;
Remain responsible for all activity under your account, including actions taken by your employees, contractors, or agents.
We reserve the right to suspend or terminate accounts that are incomplete, inaccurate, or suspected of misuse.
Description of Services
The Services may include (but are not limited to):
AI agent deployment and configuration (chat, email, APIs);
Knowledge base ingestion and management;
Prompt builder and flow design tools;
Support analytics and performance dashboards;
Integration with third-party tools such as Zendesk, Intercom, HubSpot, Salesforce, and LiveChat;
API access for enterprise clients;
Data labeling, feedback loops, and continuous learning infrastructure.
We may introduce new features or remove existing ones at our discretion, with or without prior notice.
Acceptable Use Policy
You agree not to use the Services to:
Violate any local, state, national, or international law or regulation;
Infringe on the rights of others, including intellectual property or privacy rights;
Upload, transmit, or distribute viruses, malware, or harmful code;
Interfere with or disrupt the integrity, security, or performance of the platform;
Train or develop competing AI products based on Fini outputs or architecture;
Engage in fraudulent, harassing, misleading, or unethical behavior.
We reserve the right to monitor, investigate, suspend, or terminate accounts that breach this policy.
Data Use and Privacy
All personal data is handled in accordance with our Privacy Policy and Data Processing Agreement (DPA). Key commitments include:
Use of dedicated processing environments per customer;
Encryption at rest and in transit;
Masking of PII before processing;
No training on your data by OpenAI or Fini;
Use of customer data solely to deliver services.
Fees and Payment
Some features of the Services require payment. By subscribing to a paid plan, you agree to:
Fees are as described in your order form or agreement.
Provide a valid payment method via our PCI-compliant processor (e.g., Stripe);
Authorize recurring billing unless explicitly canceled before the renewal date;
Accept that all payments are final and non-refundable, unless otherwise required by law or a written agreement.
Payments are due within 30 days of invoice;
All fees are exclusive of applicable taxes.
Enterprise customers may have custom contracts that override standard payment terms.
Customer Obligations
You agree not to:
Use the Services to violate laws or regulations;
Reverse engineer, modify, or create derivative works from Fini IP;
Interfere with service performance or access controls;
Use Fini outputs to build competing AI products.
Privacy and Data Protection
Our data handling practices are governed by our Privacy Policy, which forms part of these Terms.
We are committed to complying with:
GDPR (EU/EEA):
Lawful, fair, and transparent processing of personal data;
Data subject rights including access, rectification, erasure, restriction, objection, and portability;
Data minimization, purpose limitation, and retention policies;
Cross-border data transfer mechanisms using SCCs and appropriate safeguards.
CCPA/CPRA (California):
Disclosure of categories of personal data collected and used;
Right to know, delete, and opt-out of data "sales" (Fini does not sell personal data);
Rights for authorized agents and non-discrimination clauses.
DPDP (India):
Consent-based processing with purpose limitation;
Obligations to appoint a Data Protection Officer (as applicable);
Adherence to data localization or cross-border transfer protocols, as mandated.
Our infrastructure uses encrypted transmission, secure access controls, and periodic security audits.
Intellectual Property Rights
All intellectual property rights in the Services are owned by Fini or its licensors.
You may not:
Copy, modify, reverse engineer, disassemble, or create derivative works of the Services;
Use Fini’s brand, trademarks, logos, or UI elements without prior written permission;
Remove proprietary notices or attempt to obscure Fini’s ownership.
You retain ownership of your data and content. You grant Fini a non-exclusive, royalty-free, worldwide license to use, process, and store your content solely to operate the Services and improve their functionality.
Confidentiality
Each party agrees to keep confidential any non-public information, trade secrets, documentation, or other sensitive data disclosed by the other party during the course of using the Services.
This obligation survives termination of the agreement and remains in effect for five (5) years, or longer if required by applicable law.
Service Levels and Availability
Fini aims to maintain at least 99.9% monthly uptime for core systems, excluding:
Scheduled maintenance (with 24h prior notice);
Emergency security updates;
Downtime caused by external services (e.g., cloud providers, APIs).
Enterprise SLA terms may be provided in separate agreements. You can track our live uptime at https://finiai.statuspage.io/
Beta Features
Some Services may be released as Beta, Experimental, or Early Access. These are provided "as is" with no guarantees of performance, security, or availability. Use of such features is entirely at your own risk.
Third-Party Services
Our Services integrate with third-party tools and platforms. Your use of those tools is governed by their respective terms. Fini is not responsible for:
Downtime or errors caused by third-party providers;
Data breaches or privacy violations originating from third-party systems.
Term, Suspension, and Termination
These Terms remain in effect until:
You stop using the Services and close your account; or
We terminate your access for cause or business discontinuation.
We may suspend or terminate your account without liability if:
You violate these Terms;
Required by legal or regulatory obligations;
Non-payment of fees;
Threats to platform security or stability.
Upon termination:
Your right to access the Services ends immediately;
Your data is deleted or returned within 30 days, unless otherwise required by law or contractual obligation.
Disclaimers
The Services are provided “as is” and “as available” without warranties of any kind, including:
Implied warranties of merchantability, fitness for a particular purpose, or non-infringement;
That the Services will be uninterrupted, error-free, or meet your expectations.
We are not responsible for damages resulting from third-party integrations, force majeure events, or misuse of the platform.
Warranties
Fini represents and warrants that:
Services are free from third-party claims and comply with applicable laws;
Content does not contain viruses or malicious code;
Fini will perform services professionally and to industry standards.
Limitation of Liability
To the fullest extent permitted by law:
Fini shall not be liable for any indirect, incidental, punitive, or consequential damages;
Our maximum liability in aggregate is limited to the amount you paid us in the twelve (12) months prior to the event giving rise to the claim.
This limitation applies regardless of the theory of liability and even if Fini was advised of potential damages.
Indemnification
You agree to indemnify and hold harmless Fini, its officers, directors, employees, and affiliates from and against any claims, damages, liabilities, and expenses (including legal fees) arising from:
Your use of the Services;
Violation of these Terms;
Violation of any applicable law, regulation, or third-party rights.
Export Control and Sanctions
You may not use the Services if:
You are located in a country subject to U.S., EU, or UN sanctions;
You are on any government list of restricted or prohibited persons.
You agree to comply with all applicable export and import laws and regulations.
Governing Law and Jurisdiction
These Terms are governed by:
U.S. law (State of Delaware) for global and U.S.-based customers;
EU law and competent data protection authorities for EU-based users;
Indian law for users or contracts subject to the DPDP Act or IT Act.
Disputes shall be resolved via binding arbitration or the competent courts of the governing jurisdiction, unless otherwise stated in a custom agreement.
Amendments
We may update these Terms from time to time to reflect changes in law, features, or business operations. We will provide notice via email or in-app notification where material changes occur.
Continued use after changes means you accept the updated Terms.
Contact Us
If you have any questions about these Terms or your rights, please contact us at:
Fini Technologies Inc.
Email: legal@usefini.com
Website: https://www.usefini.com