Fini
Hall of Fame.
Join 100+ CX leaders to get featured in our Hall of Fame
What is Fini Hall of Fame?
The Fini Hall of Fame is where customer support leaders share how they’re actually using AI in production.
Every week, we feature real operators, from fast-scaling startups to global enterprises - breaking down what works, what doesn’t, and what they’d do differently when deploying AI in customer support.
Have a real take on AI in customer support?
Join 100+ CX leaders to get featured in our Hall of Fame
Chad Horenfeldt
VP of Customer Success @ Siena AI
This week's
Spotlight
All
Leaders
Great support design isn’t decoration. It’s the system that decides whether customers trust you, or leave.
Chad Horenfeldt
VP of Customer Success
Siena AI
AI shouldn’t be used to deflect customers. It should be used to reveal what’s broken in the business.
Zack Hamilton
Strategic CX Advisor
Higher Oak
AI works best when it removes friction from work, not when it replaces judgment or accountability.
Rakesh Nath B.
Director of Customer Support
Phenom
AI adoption fails when teams fear it. It succeeds when leaders make learning and trust explicit.
Rohit Tripathi
Application Support Engineer
Last Yard
AI should remove friction from work, not distance people from customers. When judgment stays human and AI handles repetition, both trust and empathy scale.
Jessica-Rose Garcia
Senior Manager, Customer Experience and Support
OneSkin
AI doesn’t fail because the tech isn’t ready. It fails when leaders don’t define ownership, guardrails, and accountability before deploying it.
Parul Bhandari
CEO & CX Leader
CustomerXSuccess
Have a real take on AI in customer support?
Book a Call with our team Now
What's Hall of Fame?
The Hall of Fame is where customer support leaders share how they’re actually using AI in production.
Every week, we feature real operators, from fast-scaling startups to global enterprises - breaking down what works, what doesn’t, and what they’d do differently when deploying AI in customer support.
Have a real take on AI in customer support?
The best insights earn a spot in the Hall of Fame.
Chad Horenfeldt
VP of Customer Success @ Siena AI
Fini
Hall of Fame.
Join 100+ CX leaders to get featured in our Hall of Fame
This week's
Spotlight
All
Leaders
Great support design isn’t decoration. It’s the system that decides whether customers trust you, or leave.
Chad Horenfeldt
VP of Customer Success
Siena AI
AI shouldn’t be used to deflect customers. It should be used to reveal what’s broken in the business.
Zack Hamilton
Strategic CX Advisor
Higher Oak
AI works best when it removes friction from work, not when it replaces judgment or accountability.
Rakesh Nath B.
Director of Customer Support
Phenom
AI adoption fails when teams fear it. It succeeds when leaders make learning and trust explicit.
Rohit Tripathi
Application Support Engineer
Last Yard
AI should remove friction from work, not distance people from customers. When judgment stays human and AI handles repetition, both trust and empathy scale.
Jessica-Rose Garcia
Senior Manager, Customer Experience and Support
OneSkin
AI doesn’t fail because the tech isn’t ready. It fails when leaders don’t define ownership, guardrails, and accountability before deploying it.
Parul Bhandari
CEO & CX Leader
CustomerXSuccess
All
Leaders
Great support design isn’t decoration. It’s the system that decides whether customers trust you, or leave.
Chad Horenfeldt
VP of Customer Success
Siena AI
AI shouldn’t be used to deflect customers. It should be used to reveal what’s broken in the business.
Zack Hamilton
Strategic CX Advisor
Higher Oak
AI works best when it removes friction from work, not when it replaces judgment or accountability.
Rakesh Nath B.
Director of Customer Support
Phenom
AI adoption fails when teams fear it. It succeeds when leaders make learning and trust explicit.
Rohit Tripathi
Application Support Engineer
Last Yard
AI should remove friction from work, not distance people from customers. When judgment stays human and AI handles repetition, both trust and empathy scale.
Jessica-Rose Garcia
Senior Manager, Customer Experience and Support
OneSkin
AI doesn’t fail because the tech isn’t ready. It fails when leaders don’t define ownership, guardrails, and accountability before deploying it.
Parul Bhandari
CEO & CX Leader
CustomerXSuccess