HI, I'M
HI, I'M
SOPHIE
SOPHIE
HI, I'M
SOPHIE
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Safety Guardrails
Safety Guardrails
Safety Guardrails
Sophie performs a real-time safety check to:
Block harmful, off-topic, or policy-violating content
Mask PII (e.g. phone numbers, emails)
Enforce company-specific rules (e.g. refund policies)
Only safe, valid queries move forward.
Sophie applies proactive safety — not just reactive filters.
Sophie performs a real-time safety check to:
Block harmful, off-topic, or policy-violating content
Mask PII (e.g. phone numbers, emails)
Enforce company-specific rules (e.g. refund policies)
Only safe, valid queries move forward.
Sophie applies proactive safety — not just reactive filters.
Sophie performs a real-time safety check to:
Block harmful, off-topic, or policy-violating content
Mask PII (e.g. phone numbers, emails)
Enforce company-specific rules (e.g. refund policies)
Only safe, valid queries move forward.
Sophie applies proactive safety — not just reactive filters.
LLM Supervisor (Decision Layer)
LLM Supervisor (Decision Layer)
LLM Supervisor (Decision Layer)
Sophie's core brain, the LLM Supervisor, takes over.
It orchestrates what happens next using:
Conversation context
Custom rules + tone instructions
Enterprise systems access (CRM, order mgmt, etc.)
It chooses the optimal path: retrieve, reason, reply, or act.
Unlike other bots, Sophie doesn’t blindly answer. She decides, supervises, and adapts.
Sophie's core brain, the LLM Supervisor, takes over.
It orchestrates what happens next using:
Conversation context
Custom rules + tone instructions
Enterprise systems access (CRM, order mgmt, etc.)
It chooses the optimal path: retrieve, reason, reply, or act.
Unlike other bots, Sophie doesn’t blindly answer. She decides, supervises, and adapts.
Sophie's core brain, the LLM Supervisor, takes over.
It orchestrates what happens next using:
Conversation context
Custom rules + tone instructions
Enterprise systems access (CRM, order mgmt, etc.)
It chooses the optimal path: retrieve, reason, reply, or act.
Unlike other bots, Sophie doesn’t blindly answer. She decides, supervises, and adapts.
Knowledge & Action Modules (Coached Agents)
Knowledge & Action Modules (Coached Agents)
Knowledge & Action Modules (Coached Agents)
Each task is routed to a specialized skill module.
a. Search & Retrieve
Pulls from trusted internal knowledge sources
Uses query-writing AI, not brittle keyword search
Powered by RAGless tech (no embeddings, no hallucinations)
No black box retrieval — Sophie writes precise queries and knows exactly where info came from.
b. Write Response
Generates human-like reply, aligned with brand tone
Evaluated for accuracy, tone, and safety before being sent
Every answer is LLM-reviewed — not just LLM-generated.
c. Follow Process
Runs internal flows like refunds, cancellations, verifications
Ensures policies are followed through automated rule enforcement
Your policies, executed perfectly — every single time.
d. Take Action (API)
Triggers API calls into business systems (e.g. Stripe, Zendesk, etc.)
No need for human handoff
Sophie isn’t just smart — she can do things
a. Search & Retrieve
Pulls from trusted internal knowledge sources
Uses query-writing AI, not brittle keyword search
Powered by RAGless tech (no embeddings, no hallucinations)
No black box retrieval — Sophie writes precise queries and knows exactly where info came from.
b. Write Response
Generates human-like reply, aligned with brand tone
Evaluated for accuracy, tone, and safety before being sent
Every answer is LLM-reviewed — not just LLM-generated.
c. Follow Process
Runs internal flows like refunds, cancellations, verifications
Ensures policies are followed through automated rule enforcement
Your policies, executed perfectly — every single time.
d. Take Action (API)
Triggers API calls into business systems (e.g. Stripe, Zendesk, etc.)
No need for human handoff
Sophie isn’t just smart — she can do things
a. Search & Retrieve
Pulls from trusted internal knowledge sources
Uses query-writing AI, not brittle keyword search
Powered by RAGless tech (no embeddings, no hallucinations)
No black box retrieval — Sophie writes precise queries and knows exactly where info came from.
b. Write Response
Generates human-like reply, aligned with brand tone
Evaluated for accuracy, tone, and safety before being sent
Every answer is LLM-reviewed — not just LLM-generated.
c. Follow Process
Runs internal flows like refunds, cancellations, verifications
Ensures policies are followed through automated rule enforcement
Your policies, executed perfectly — every single time.
d. Take Action (API)
Triggers API calls into business systems (e.g. Stripe, Zendesk, etc.)
No need for human handoff
Sophie isn’t just smart — she can do things
a. Search & Retrieve
Pulls from trusted internal knowledge sources
Uses query-writing AI, not brittle keyword search
Powered by RAGless tech (no embeddings, no hallucinations)
No black box retrieval — Sophie writes precise queries and knows exactly where info came from.
b. Write Response
Generates human-like reply, aligned with brand tone
Evaluated for accuracy, tone, and safety before being sent
Every answer is LLM-reviewed — not just LLM-generated.
c. Follow Process
Runs internal flows like refunds, cancellations, verifications
Ensures policies are followed through automated rule enforcement
Your policies, executed perfectly — every single time.
d. Take Action (API)
Triggers API calls into business systems (e.g. Stripe, Zendesk, etc.)
No need for human handoff
Sophie isn’t just smart — she can do things
Each task is routed to a specialized skill module.
a. Search & Retrieve
Pulls from trusted internal knowledge sources
Uses query-writing AI, not brittle keyword search
Powered by RAGless tech (no embeddings, no hallucinations)
No black box retrieval — Sophie writes precise queries and knows exactly where info came from.
b. Write Response
Generates human-like reply, aligned with brand tone
Evaluated for accuracy, tone, and safety before being sent
Every answer is LLM-reviewed — not just LLM-generated.
c. Follow Process
Runs internal flows like refunds, cancellations, verifications
Ensures policies are followed through automated rule enforcement
Your policies, executed perfectly — every single time.
d. Take Action (API)
Triggers API calls into business systems (e.g. Stripe, Zendesk, etc.)
No need for human handoff
Sophie isn’t just smart — she can do things
a. Search & Retrieve
Pulls from trusted internal knowledge sources
Uses query-writing AI, not brittle keyword search
Powered by RAGless tech (no embeddings, no hallucinations)
No black box retrieval — Sophie writes precise queries and knows exactly where info came from.
b. Write Response
Generates human-like reply, aligned with brand tone
Evaluated for accuracy, tone, and safety before being sent
Every answer is LLM-reviewed — not just LLM-generated.
c. Follow Process
Runs internal flows like refunds, cancellations, verifications
Ensures policies are followed through automated rule enforcement
Your policies, executed perfectly — every single time.
d. Take Action (API)
Triggers API calls into business systems (e.g. Stripe, Zendesk, etc.)
No need for human handoff
Sophie isn’t just smart — she can do things
a. Search & Retrieve
Pulls from trusted internal knowledge sources
Uses query-writing AI, not brittle keyword search
Powered by RAGless tech (no embeddings, no hallucinations)
No black box retrieval — Sophie writes precise queries and knows exactly where info came from.
b. Write Response
Generates human-like reply, aligned with brand tone
Evaluated for accuracy, tone, and safety before being sent
Every answer is LLM-reviewed — not just LLM-generated.
c. Follow Process
Runs internal flows like refunds, cancellations, verifications
Ensures policies are followed through automated rule enforcement
Your policies, executed perfectly — every single time.
d. Take Action (API)
Triggers API calls into business systems (e.g. Stripe, Zendesk, etc.)
No need for human handoff
Sophie isn’t just smart — she can do things
a. Search & Retrieve
Pulls from trusted internal knowledge sources
Uses query-writing AI, not brittle keyword search
Powered by RAGless tech (no embeddings, no hallucinations)
No black box retrieval — Sophie writes precise queries and knows exactly where info came from.
b. Write Response
Generates human-like reply, aligned with brand tone
Evaluated for accuracy, tone, and safety before being sent
Every answer is LLM-reviewed — not just LLM-generated.
c. Follow Process
Runs internal flows like refunds, cancellations, verifications
Ensures policies are followed through automated rule enforcement
Your policies, executed perfectly — every single time.
d. Take Action (API)
Triggers API calls into business systems (e.g. Stripe, Zendesk, etc.)
No need for human handoff
Sophie isn’t just smart — she can do things
Each task is routed to a specialized skill module.
a. Search & Retrieve
Pulls from trusted internal knowledge sources
Uses query-writing AI, not brittle keyword search
Powered by RAGless tech (no embeddings, no hallucinations)
No black box retrieval — Sophie writes precise queries and knows exactly where info came from.
b. Write Response
Generates human-like reply, aligned with brand tone
Evaluated for accuracy, tone, and safety before being sent
Every answer is LLM-reviewed — not just LLM-generated.
c. Follow Process
Runs internal flows like refunds, cancellations, verifications
Ensures policies are followed through automated rule enforcement
Your policies, executed perfectly — every single time.
d. Take Action (API)
Triggers API calls into business systems (e.g. Stripe, Zendesk, etc.)
No need for human handoff
Sophie isn’t just smart — she can do things
a. Search & Retrieve
Pulls from trusted internal knowledge sources
Uses query-writing AI, not brittle keyword search
Powered by RAGless tech (no embeddings, no hallucinations)
No black box retrieval — Sophie writes precise queries and knows exactly where info came from.
b. Write Response
Generates human-like reply, aligned with brand tone
Evaluated for accuracy, tone, and safety before being sent
Every answer is LLM-reviewed — not just LLM-generated.
c. Follow Process
Runs internal flows like refunds, cancellations, verifications
Ensures policies are followed through automated rule enforcement
Your policies, executed perfectly — every single time.
d. Take Action (API)
Triggers API calls into business systems (e.g. Stripe, Zendesk, etc.)
No need for human handoff
Sophie isn’t just smart — she can do things
a. Search & Retrieve
Pulls from trusted internal knowledge sources
Uses query-writing AI, not brittle keyword search
Powered by RAGless tech (no embeddings, no hallucinations)
No black box retrieval — Sophie writes precise queries and knows exactly where info came from.
b. Write Response
Generates human-like reply, aligned with brand tone
Evaluated for accuracy, tone, and safety before being sent
Every answer is LLM-reviewed — not just LLM-generated.
c. Follow Process
Runs internal flows like refunds, cancellations, verifications
Ensures policies are followed through automated rule enforcement
Your policies, executed perfectly — every single time.
d. Take Action (API)
Triggers API calls into business systems (e.g. Stripe, Zendesk, etc.)
No need for human handoff
Sophie isn’t just smart — she can do things
a. Search & Retrieve
Pulls from trusted internal knowledge sources
Uses query-writing AI, not brittle keyword search
Powered by RAGless tech (no embeddings, no hallucinations)
No black box retrieval — Sophie writes precise queries and knows exactly where info came from.
b. Write Response
Generates human-like reply, aligned with brand tone
Evaluated for accuracy, tone, and safety before being sent
Every answer is LLM-reviewed — not just LLM-generated.
c. Follow Process
Runs internal flows like refunds, cancellations, verifications
Ensures policies are followed through automated rule enforcement
Your policies, executed perfectly — every single time.
d. Take Action (API)
Triggers API calls into business systems (e.g. Stripe, Zendesk, etc.)
No need for human handoff
Sophie isn’t just smart — she can do things
Live Evaluation + Feedback
Live Evaluation + Feedback
Live Evaluation + Feedback
Sophie auto-validates her outputs via feedback loops:
Detects errors or contradictions
Learns from corrections over time
Admins can view full traceability and step-by-step reasoning
This is where Sophie becomes more accurate every single day — no manual retraining needed.
Sophie auto-validates her outputs via feedback loops:
Detects errors or contradictions
Learns from corrections over time
Admins can view full traceability and step-by-step reasoning
This is where Sophie becomes more accurate every single day — no manual retraining needed.
Sophie auto-validates her outputs via feedback loops:
Detects errors or contradictions
Learns from corrections over time
Admins can view full traceability and step-by-step reasoning
This is where Sophie becomes more accurate every single day — no manual retraining needed.
Check out what Sophie answers on some of the top complex questions
Check out what Sophie answers on some of the top complex questions
Check out what Sophie answers on some of the top complex questions
From Fini analyzed customer conversations
Can I get a refund if my order arrived late?
Sophie checks your refund policy, verifies the delivery timeline via API, and initiates the refund — all in seconds
Why was I charged twice this month?
Sophie pulls billing history, detects duplicate charges, and explains the fix in a clear, brand-aligned tone
Please cancel my subscription at the end of this billing cycle
Sophie follows the exact cancellation flow, confirms timing, and sends a secure confirmation — no agent needed
Do you support dark mode on Android?
Sophie finds the latest answer from help docs, product tickets, or past conversations — even if it changed yesterday
From Fini analyzed customer conversations
Can I get a refund if my order arrived late?
Sophie checks your refund policy, verifies the delivery timeline via API, and initiates the refund — all in seconds
Why was I charged twice this month?
Sophie pulls billing history, detects duplicate charges, and explains the fix in a clear, brand-aligned tone
Please cancel my subscription at the end of this billing cycle
Sophie follows the exact cancellation flow, confirms timing, and sends a secure confirmation — no agent needed
Do you support dark mode on Android?
Sophie finds the latest answer from help docs, product tickets, or past conversations — even if it changed yesterday
From Fini analyzed customer conversations
Can I get a refund if my order arrived late?
Sophie checks your refund policy, verifies the delivery timeline via API, and initiates the refund — all in seconds
Why was I charged twice this month?
Sophie pulls billing history, detects duplicate charges, and explains the fix in a clear, brand-aligned tone
Please cancel my subscription at the end of this billing cycle
Sophie follows the exact cancellation flow, confirms timing, and sends a secure confirmation — no agent needed
Do you support dark mode on Android?
Sophie finds the latest answer from help docs, product tickets, or past conversations — even if it changed yesterday
Book a Call with our team Now
Book a Call with our team Now
See Sophie in action and experience how Fini can help you humanize customer support with AI
See Sophie in action and experience how Fini can help you humanize customer support with AI
