Fini for Gaming and E-sports
Player support that keeps them in the game, not in the queue.
Fini resolves purchases, account recovery, and bug reports across chat, email, and voice, in 130+ languages and around the clock. It calls your game and store APIs to fix the issue, not just explain it. Live in 14 days.
Resolution Rate
Accuracy Rate
Supported Languages
Monthly RESOLUTIONS
Fini for Gaming and E-sports
Player support that keeps them in the game, not in the queue.
Fini resolves purchases, account recovery, and bug reports across chat, email, and voice, in 130+ languages and around the clock. It calls your game and store APIs to fix the issue, not just explain it. Live in 14 days.
Resolution
Rate
Accuracy
Rate
Supported
Languages
Monthly
RESOLUTIONS
Trusted by teams where compliance is non-negotiable
Trusted by teams where compliance is non-negotiable
Use Cases
Every player ticket resolved, even at launch-night scale.
Fini verifies the player, reads live account, purchase, and match data, takes the action, and closes the ticket. When something needs a human, like a safety report, it escalates with full context.
Purchases, refunds, and missing items
Resolve failed payments, missing currency, and undelivered items, whether the purchase came through Steam, PlayStation, Xbox, or mobile.
Process refunds and entitlement fixes on the spot, with your policy logic built in.
Account recovery and security
Verify ownership, restore access, and re-enable 2FA after a compromise or lockout.
Roll back fraudulent purchases and restore items a hacker spent or moved.
Bugs, lag, and connectivity
Walk players through crashes, latency, and matchmaking issues, capturing device, build, and session detail automatically.
File a clean, deduplicated bug report, and tell the player the moment a fix ships.
And every other ticket your players raise, handled in seconds.
Key and DLC delivery
Resend keys and fix entitlements when purchased content doesn't unlock.
Progression and rewards
Restore lost progress, levels, and season-pass rewards after a crash.
Ban appeals
Take the appeal, apply your policy, and send edge cases to a human.
Reports and moderation
Capture cheating and toxicity reports with evidence, and escalate fast.
Patch and outage help
Answer "is it down for everyone" during incidents and big updates.
Platform and device help
Sort out console, PC, and mobile setup, crashes, and controls.
Subscriptions and passes
Manage billing, upgrades, and lapsed game-pass memberships.
Creator and community
Help streamers, mods, and partners with access and tools.
Get started · 90 day risk-free trial
$0.49 per resolution
Zero-Pay Guarantee: 90% resolution in 90 days, or you pay $0. Send 1,000 real tickets, we'll prove it on your data. If the math doesn't work, you walk.
Loved by Enterprises
Why gaming companies choose Fini
Generic AI agents
Fini
Fini
Resolution rate
30-50%, mostly deflection
90% resolved end to end
What it can do
Answers questions
Refunds, restores items, recovers accounts, end to end
Answer accuracy
~90-95%; Spot-checked manually
99% accuracy, regression-tested on every change
Launch and seasonal spikes
Buckles or queues
Holds at any volume, 24/7
When the model is unsure
Guesses, or loops the customer
Escalates to a human with the full context
Channels and languages
Chat widget, English
In-app, email, voice; 130+ languages
Restores in-game items and progress
Works across Steam, PlayStation, Xbox, mobile
Reads live account and entitlement state
Same ticket, two endings.
Everything in the Fini column is live today, including the item restores and cross-store refunds a generic bot can't touch.
Integrations
Works alongside your existing stack.
Works alongside your existing stack.
Your support org runs on multiple tools. Fini layers on top, deploy alongside your helpdesk, your CRM, and your internal tools without migration risk.
Your support org runs on multiple tools. Fini layers on top, deploy alongside your helpdesk, your CRM, and your internal tools without migration risk.
Fully autonomous in 30 days.
Live without engineering. Agentic workflows inside two weeks. Full autonomy by day 30. No migration project.
Day 1
Day 14
Day 30
We went from 15% to 70% automation on key journeys. Fini doesn't just follow our playbooks, it self-improves them
Crystal Stephens
Head of Operations, Atlas
We went from 15% to 70% automation on key journeys. Fini doesn't just follow our playbooks, it self-improves them
Crystal Stephens
Head of Operations, Atlas
01
Knowledge Agent Live
Connect your helpdesk, ingest your knowledge base, and deploy a working AI agent that resolves FAQ-level queries immediately. No code required.
02
Agentic Workflows
Connect backend systems — billing, CRM, internal tools. Fini starts taking real actions: processing refunds, updating accounts, pulling customer data.
03
Full Autonomy. Zero Maintenance.
Self-learning active. Knowledge gaps auto-detected. Voice, chat, and email unified. Fini handles 95% of volume at 99% accuracy — and keeps improving without you touching it.
Fully autonomous in 30 days.
Live without engineering. Agentic workflows inside two weeks. Full autonomy by day 30. No migration project.
Day 1
Day 14
Day 30
We went from 15% to 70% automation on key journeys. Fini doesn't just follow our playbooks, it self-improves them
Crystal Stephens
Head of Operations, Atlas
Day 01
Knowledge Agent Live
Connect your helpdesk, ingest your knowledge base, and deploy a working AI agent that resolves FAQ-level queries immediately. No code required.
Day 14
Agentic Workflows
Connect backend systems — billing, CRM, internal tools. Fini starts taking real actions: processing refunds, updating accounts, pulling customer data.
Day 30
Full Autonomy. Zero Maintenance.
Self-learning active. Knowledge gaps auto-detected. Voice, chat, and email unified. Fini handles 95% of volume at 99% accuracy — and keeps improving without you touching it.
Day 1
Day 14
Day 30
We went from 15% to 70% automation on key journeys. Fini doesn't just follow our playbooks, it self-improves them
Crystal Stephens
Head of Operations, Atlas
Day 01
Knowledge Agent Live
Connect your helpdesk, ingest your knowledge base, and deploy a working AI agent that resolves FAQ-level queries immediately. No code required.
Day 14
Agentic Workflows
Connect backend systems — billing, CRM, internal tools. Fini starts taking real actions: processing refunds, updating accounts, pulling customer data.
Day 30
Full Autonomy. Zero Maintenance.
Self-learning active. Knowledge gaps auto-detected. Voice, chat, and email unified. Fini handles 95% of volume at 99% accuracy — and keeps improving without you touching it.
Compliance First
Secure by design
Built with security and compliance embedded at every
layer to protect sensitive gaming data.
Built with security and compliance embedded at every layer to protect sensitive financial data.
SOC 2 Type II
PCI DSS Level 1
ISO 27001
GDPR
HIPAA · BAA-ready
Data Encryption
Talk to us and see Fini in action
Talk to us and see Fini in action
Walk out with a clear view of what Fini can automate for your team.
Walk out with a clear view of what Fini can automate for your team.
Use Cases
Every player ticket resolved, even at launch-night scale.
Fini verifies the player, reads live account, purchase, and match data, takes the action, and closes the ticket. When something needs a human, like a safety report, it escalates with full context.
Disputes and fraud claims
Verify the customer, pull the transaction, and check it against your fraud rules before anyone is paged.
File the dispute, issue provisional credit where eligible, and log every step for the chargeback and audit trail.
Account access and identity
Step up to KYC-grade verification before any sensitive action, every single time.
Reset MFA, unlock accounts, and re-verify identity within policy, no agent needed.
Payments and transfers
Pull real-time payment, transfer, and payout status straight from your core systems.
Explain holds and failures, then trigger the retry or refund when your rules allow it.
Purchases, refunds, and missing items
Resolve failed payments, missing currency, and undelivered items, whether the purchase came through Steam, PlayStation, Xbox, or mobile.
Process refunds and entitlement fixes on the spot, with your policy logic built in.
Account recovery and security
Verify ownership, restore access, and re-enable 2FA after a compromise or lockout.
Roll back fraudulent purchases and restore items a hacker spent or moved.
Bugs, lag, and connectivity
Walk players through crashes, latency, and matchmaking issues, capturing device, build, and session detail automatically.
File a clean, deduplicated bug report, and tell the player the moment a fix ships.
And every other ticket your players raise, handled in seconds.
Key and DLC delivery
Resend keys and fix entitlements when purchased content doesn't unlock.
Progression and rewards
Restore lost progress, levels, and season-pass rewards after a crash.
Ban appeals
Take the appeal, apply your policy, and send edge cases to a human.
Reports and moderation
Capture cheating and toxicity reports with evidence, and escalate fast.
Patch and outage help
Answer "is it down for everyone" during incidents and big updates.
Platform and device help
Sort out console, PC, and mobile setup, crashes, and controls.
Subscriptions and passes
Manage billing, upgrades, and lapsed game-pass memberships.
Creator and community
Help streamers, mods, and partners with access and tools.
Loved by Enterprises
Why gaming companies choose Fini
Generic AI agents
Fini
Resolution rate
30-50%, mostly deflection
30-50%, mostly deflection
90% resolved end to end
90% resolved end to end
What it can do
Answers questions
Answers questions
Refunds, restores items, recovers accounts, end to end
Refunds, restores items, recovers accounts, end to end
Answer accuracy
~90-95%; Spot-checked manually
~90-95%; Spot-checked manually
99% accuracy, regression-tested on every change
99% accuracy, regression-tested on every change
Launch and seasonal spikes
Buckles or queues
Buckles or queues
Holds at any volume, 24/7
Holds at any volume, 24/7
When the model is unsure
Guesses, or loops the customer
Guesses, or loops the customer
Escalates to a human with the full context
Escalates to a human with the full context
Channels and languages
Chat widget, English
Chat widget, English
In-app, email, voice; 130+ languages
In-app, email, voice; 130+ languages
Restores in-game items and progress
Works across Steam, PlayStation, Xbox, mobile
Reads live account and entitlement state
Same ticket, two endings.
Everything in the Fini column is live today, including the item restores and cross-store refunds a generic bot can't touch.