Analyst recognition vs. a published outcome guarantee
Being named a Gartner Magic Quadrant leader is a genuine signal of maturity. It's also not something a buyer can put into a spreadsheet next to a per-resolution cost. Boost.ai, a Norwegian conversational AI platform backed by Nordic Capital, has the analyst recognition. Fini has the published number.
In this comparison: What each is · How they differ · Capabilities · Feature by feature · Ease of use · What customers say · The full side-by-side · Which to choose · Compliance · FAQ
What is Fini?
Fini is an AI customer-support agent priced per resolution, backed by Y Combinator and Matrix Partners. It connects natively to your helpdesk, knowledge base, CRM, billing, claims, and EHR systems, reaches a 90% resolution rate at 99% accuracy, and is built to go live in 30 days. Across its customer base, Fini handles 3M+ monthly resolutions in fintech and healthcare. The agent works across voice, chat, and email, answers in 130+ languages, and returns a first response in about five seconds.
Pricing starts at $0.49 per resolution, with no per-seat fees, so a team can model its own cost from ticket volume alone, before a sales conversation ever starts.
What is Boost.ai?
Boost.ai is a conversational AI platform founded in 2016 in Sandnes, Norway, by Lars Ropeid Selsås and Henry Vaage Iversen. The company is backed by Nordic Capital, a European private equity investor, and has been led by CEO Jerry Haywood, a former LivePerson and Salesforce executive, since November 2022. It is not Y Combinator or Matrix Partners backed. Boost.ai operates from six offices across the US, Europe, and the Nordics, and was named a Leader in the 2025 Gartner Magic Quadrant for Conversational AI Platforms.
The platform spans chat, voice, and agentic AI, built around what the company calls a "hybrid AI" approach that pairs its own NLU with generative AI and large language models. In August 2026, boost.ai became an OpenAI Select Partner, giving it access to OpenAI's frontier models for regulated-industry deployments. Named customers include DNB, Nordea, Vodafone, Santander, and Metro Bank, and boost.ai states it has deployed 600-plus live AI agents handling 150 million-plus automated conversations annually.
Boost.ai pricing in 2026
Boost.ai does not publish pricing on its own site, its pricing page returns a 404, and the company directs prospects to a demo request instead. A third-party listing on Capterra shows a vendor-submitted "starting price" field of $50,000 per user, per year, but this figure comes from Capterra's own data rather than boost.ai's published pricing, and the per-user framing is unusual for enterprise conversational AI, so it should be treated as directional only, not a confirmed rate.
Fini publishes its rate directly: $0.49 per resolution, starting rate, with no per-seat fees and no separate platform charge. A boost.ai buyer has to request a demo before learning any real number. A Fini buyer can model the exact cost of their next 1,000 resolutions from the published rate alone.
What buyers ask | Boost.ai | Fini |
|---|---|---|
Published price list | ✗ | ✓ |
Price | Not published; Capterra lists an unverified $50K/user/year figure | $0.49 per resolution |
Free trial or self-serve | None, demo request only | Not self-serve, staged onboarding team instead |
Vertical served | Banking, insurance, telecom, public sector | Fintech and healthcare |
Can you model cost before a sales call? | No | Yes |
See Fini's full pricing breakdown for plan details, add-ons, and a resolution calculator.
How Fini and Boost.ai differ
Fini's $0.49 per resolution is visible before a sales call. Boost.ai publishes no pricing information, only an unverified third-party listing exists, sourced from Capterra rather than boost.ai itself. Boost.ai also sells across banking, insurance, telecom, public sector, travel, and education, while Fini concentrates specifically on fintech and healthcare, with native connections into claims and EHR systems that a horizontal, multi-industry platform is less likely to build as deeply.
The two companies also lean on different kinds of validation. Boost.ai's Gartner Magic Quadrant Leader placement and OpenAI Select Partner status are genuine third-party and partnership validations, and it has no general, company-wide go-live SLA published, the only concrete figure found is a single customer going live within 30 days. Fini instead backs its claims with a contractual outcome guarantee, a 90% resolution rate within 90 days, at a publicly quoted rate, and a fixed 30-day, staged go-live for every customer, not just one case study.
Capabilities side by side
Both platforms genuinely execute transactions rather than only answering questions. Boost.ai's platform spans chat, voice, and agentic AI, and its March 2026 "Adaptive Voice" launch introduced dynamic, agentic voice experiences alongside its existing hybrid AI approach. Fini connects natively across helpdesk, CRM, billing, claims, and EHR systems in one connector set, and adds voice as a native channel alongside chat and email.
Boost.ai's hybrid AI model pairs its own proprietary NLU with generative AI and, as of August 2026, direct access to OpenAI's frontier models as a Select Partner, an approach aimed at balancing accuracy and control for regulated industries. Fini publishes its compliance posture as a fixed certification list rather than a named AI architecture, covered in the Compliance section below.
Feature by feature
Feature | Fini | Boost.ai |
|---|---|---|
Channels | Voice, chat, email | Voice, chat, agentic AI |
Languages | 130+, published | Not published as a specific count |
Healthcare workflows (claims, EHR) | ✓, native | ✗, not a named vertical |
Analyst recognition | Not a published analyst placement | ✓ (Gartner MQ Leader, 2025) |
Published outcome guarantee | ✓ (90-Day Money-Back Guarantee) | None published |
Published pricing | ✓ | ✗ |
Ease of use and admin experience
Boost.ai does not publish a general implementation timeline; the only concrete figure available is a single named customer going live in 30 days. Fini's published 30-day, staged go-live is run by a dedicated onboarding team against a fixed timeline that applies to every customer, not one case study.
Boost.ai's own Capterra listing shows a 4.8 out of 5 rating across 23 reviews, with sub-scores of 4.8 for ease of use and 4.7 for value for money, features, and customer service. Its G2 rating is self-cited at 4.8 out of 5 with 94% recommending it, though the underlying G2 review count could not be independently verified during this research.
Fini's differentiators
Published, forecastable pricing
a starting rate of $0.49 per resolution, visible before any sales call, versus boost.ai's undisclosed rate.
Fintech and healthcare, not a horizontal spread
Native connections into claims and EHR systems built specifically for two regulated verticals, rather than six industries at once.
A published outcome guarantee
The 90-Day Money-Back Guarantee ties payment to a 90% resolution rate within 90 days, at a publicly quoted rate.
A fixed, staged 30-day go-live for every customer
Not just one case study, but a published timeline that applies company-wide.
Boost.ai's recognized strengths
Boost.ai earns real credit on specific, well-sourced points. Being named a Leader in the 2025 Gartner Magic Quadrant for Conversational AI Platforms is a genuine third-party analyst validation, not a self-awarded claim. Its security posture is thoroughly documented: SOC 2 Type II certification achieved with zero exceptions in April 2026, ISO 27001 certification held since 2021, and ISO 27701 privacy certification since 2022, all covering the whole company including subsidiaries. And its named customer list, DNB, Nordea, Santander, Metro Bank, Vodafone, spans genuinely large, well-known financial and telecom brands across multiple countries.
What customers say
Boost.ai's Capterra listing shows a 4.8 out of 5 rating across 23 reviews, with 100% positive sentiment reported. Its own case studies report a 20% customer-service-traffic automation rate at DNB, a 53% voice-automation rate handling 37,000 monthly calls at Aspire General Insurance, and more than 780 hours saved monthly at TourRadar. These are boost.ai's own reported figures rather than independently audited ones outside of the Capterra review data, and should be read as company claims where noted.
The full side-by-side
Fini | Boost.ai | |
|---|---|---|
Pricing | $0.49 per resolution, starting rate | Not published |
Outcome guarantee | 90-Day Money-Back Guarantee, 90% in 90 days | None published |
Go-live | 30 days, staged, for every customer | No general SLA; one customer cited at 30 days |
Channels | Voice, chat, email | Voice, chat, agentic AI |
Vertical scope | Fintech and healthcare | Banking, insurance, telecom, public sector |
Compliance | SOC 2 Type II, ISO 27001, GDPR, HIPAA-BAA-eligible, CCPA under agreement | SOC 2 Type II, ISO 27001, ISO 27701, no HIPAA or PCI DSS found published |
Backing | Y Combinator, Matrix Partners | Nordic Capital |
Named customers | 3M+ monthly resolutions across fintech and healthcare | 600+ live agents including DNB, Nordea, Santander, Metro Bank |
Which should you choose?
Choose Fini if you want a published, flat per-resolution rate you can model before a sales call, a fixed 30-day go-live for every customer, and coverage across both fintech and healthcare workflows including claims and EHR systems. Choose Boost.ai if you value third-party analyst validation like a Gartner Magic Quadrant placement, and need a platform proven across a broad set of industries beyond just fintech and healthcare.
A useful gut check: if your team needs healthcare workflows alongside fintech ones, or wants to see the exact per-resolution rate before a scoped sales conversation, Fini's published pricing and guaranteed 30-day go-live are built for exactly that situation. If you operate across multiple industries and want a platform with Gartner-recognized maturity and a large deployed base, boost.ai's broader scope is the more relevant comparison. See how Fini also compares against Glia and Gradient Labs, two other well-funded platforms in this category.
Compliance
Fini publishes SOC 2 Type II, ISO 27001:2022, GDPR compliance, HIPAA-compliant BAA-eligible contracting, and CCPA availability under agreement, all listed together in one place. Boost.ai's own security page confirms SOC 2 Type II (achieved April 2026), ISO 27001 (since 2021), and ISO 27701 privacy certification (since 2022), all at whole-company scope. Boost.ai frames its data handling as GDPR-aligned, but this is a regulation rather than a certification. No mention of HIPAA or PCI DSS certification was found anywhere on boost.ai's site.
That gap matters differently depending on the buyer. A bank, insurer, or telecom operator with no healthcare exposure may find boost.ai's SOC 2, ISO 27001, and ISO 27701 combination sufficiently thorough. A team that also touches healthcare data has no HIPAA claim to evaluate from boost.ai at all.
Ready to compare on your own data?
The fastest way to know which platform actually fits your ticket volume and compliance requirements is to run the numbers against your own data rather than a vendor's published averages. See Fini's plans or talk to the team about a side-by-side pilot. If you're also weighing another established, multi-industry platform, our Glia vs Fini comparison covers a similarly mature, banking-focused alternative, and our explainer on KYC automation covers how onboarding-checks workflows work across this category.
Is Boost.ai's pricing public?
No. Boost.ai does not publish pricing on its own site, its pricing page returns a 404, and prospects must request a demo. A third-party Capterra listing shows an unverified $50,000-per-user-per-year figure, but this is not confirmed by boost.ai directly. Fini publishes its rate directly: $0.49 per resolution, starting rate.
Who founded Boost.ai and when?
Boost.ai was founded in 2016 in Sandnes, Norway, by Lars Ropeid Selsås and Henry Vaage Iversen. The company is currently led by CEO Jerry Haywood, who joined in November 2022.
Was Boost.ai acquired by NICE?
No. This is a common mix-up: NICE's 2025 acquisition target was Cognigy, a different conversational AI company. Boost.ai is backed by Nordic Capital, a private equity investor, not NICE.
Does Boost.ai serve healthcare companies?
No named healthcare vertical or HIPAA claim was found on boost.ai's site. Its published verticals are banking, insurance, telecom, and public sector. Fini serves both fintech and healthcare, with native connections into claims and EHR systems.
How fast can each platform go live?
Fini publishes a 30-day, staged go-live for every customer. Boost.ai has no general company-wide SLA; the only published figure is one customer, The AA, going live within 30 days.
Is Boost.ai recognized by industry analysts?
Yes. Boost.ai was named a Leader in the 2025 Gartner Magic Quadrant for Conversational AI Platforms, and became an OpenAI Select Partner in August 2026.
Is Boost.ai SOC 2 and HIPAA compliant?
Boost.ai's own security page confirms SOC 2 Type II (achieved April 2026), ISO 27001 (since 2021), and ISO 27701 privacy certification (since 2022). No mention of HIPAA or PCI DSS certification was found on its site. Fini publishes SOC 2 Type II, ISO 27001:2022, GDPR, HIPAA-BAA-eligible contracting, and CCPA together.
Does Fini offer any guarantee Boost.ai doesn't?
Fini's 90-Day Money-Back Guarantee ties payment to results, a 90% resolution rate within 90 days, at a publicly quoted rate. No equivalent outcome guarantee was found published on Boost.ai's site.
Who are Boost.ai's named customers?
DNB, Nordea, Santander, Metro Bank, Vodafone, and Telenor are among the customers named on boost.ai's own site, out of more than 600 live AI agents it says it has deployed.
Does Boost.ai have independent reviews on G2 or Capterra?
Boost.ai's Capterra listing shows a 4.8 out of 5 rating across 23 reviews. Its G2 rating of 4.8 out of 5 with 94% recommending is self-cited by boost.ai; the exact G2 review count could not be independently verified during this research.
