Cheap per ticket, or right for regulated support?
My AskAI sells a simple promise: an AI agent inside Intercom, Zendesk, Gorgias, Freshdesk or HubSpot at a low cost per ticket. Fini is built for teams in fintech, healthcare and other regulated industries, where a wrong answer costs more than the ticket. Both are good products. They solve different problems.
In this comparison:
What each product is and who it is for
Pricing in 2026
Capabilities, channels and integrations side by side
Compliance and security
Which one to choose
What is Fini?
Fini is an AI agent for customer support, built for regulated industries. It plugs into your helpdesk and resolves tickets end to end across chat, email and voice. Fini resolves up to 90% of tickets at 99% accuracy, handles 3M+ monthly resolutions, and works in 130+ languages. Fini deploys anywhere in 2 mins, is fully live in 14 days and fully autonomous in 30 days.
Fini is backed by Y Combinator and Matrix Partners and serves 100+ customers. It is SOC 2 Type II, ISO 27001:2022 and PCI DSS Level 1 certified, GDPR and CCPA compliant, and HIPAA-compliant, BAA-eligible. Agent Handshake is open to everyone: any team running an AI agent for support, ours or not.
What is My AskAI?
My AskAI is an AI customer support agent that installs into an existing helpdesk as an approved app. It positions itself as a cheaper replacement for native helpdesk AI such as Intercom Fin or Zendesk AI, and says it is "at least 5x cheaper per ticket."
It supports email, live chat and social in 95+ languages, and offers an AI Copilot Chrome extension for agents. Its site says its agents have resolved 1.9m+ tickets for 250+ teams, mostly SaaS, eCommerce and crypto companies such as Zeffy, Customer.io and Swytch Bike.
My AskAI pricing in 2026
My AskAI charges a monthly subscription that includes a ticket allowance, plus a per-ticket overage.
Plan | Monthly (billed monthly) | Monthly (billed annually) | Included tickets | Overage |
|---|---|---|---|---|
Pro | $199 | $130 | 1,000 | about $0.12 per extra ticket, up to 5,000 |
Scale | $499 | $333 | 2,000 | about $0.10 per extra ticket |
Enterprise | From $999 | Custom | 20,000+ | Discounted volume |
Pro includes 5 seats and Scale includes unlimited seats. Some features cost extra on Pro: removing branding is $49 a month and API, Slack and Teams access is $49 a month. The pricing page headlines "60% AI resolution. Or your money back," but the terms are not shown on the page. Every plan has a 30-day free trial.
Note that My AskAI plans are sized by tickets handled, not tickets resolved.
How Fini is priced
Fini starts at $0.49 per resolution, excluding voice, which is priced separately. A resolution is a ticket solved end to end with no human handover. There are no per-seat fees, and escalations are not billed. Fini also offers a 90-Day Money-Back Guarantee: 90% resolution in 90 days, or your money back (eligibility applies, see the guarantee terms). See Fini pricing for details.
How Fini and My AskAI differ
Buyer. My AskAI is built for small and mid-size teams that want to self-serve: sign up, connect the helpdesk, go live in minutes. Fini is built for teams where accuracy, auditability and compliance matter as much as cost.
What you pay for. My AskAI charges per ticket handled within a plan. Fini charges per resolution, so you pay only when the AI fully solves the ticket.
Accuracy approach. Fini uses RAGless retrieval and the Knowledge Atlas, a knowledge base that writes and updates itself from resolved tickets, to reach 99% accuracy. My AskAI tests answers on past tickets before launch and answers only from your help docs and synced sources.
Channels. Fini covers chat, email and voice. My AskAI covers email, live chat and social; its site does not list a voice channel.
Compliance. My AskAI states SOC 2 Type II and GDPR, with HIPAA support and a BAA only on Enterprise. Fini adds ISO 27001:2022 and PCI DSS Level 1, and is HIPAA-compliant, BAA-eligible.
Capabilities side by side
Capability | Fini | My AskAI |
|---|---|---|
Resolution rate | Up to 90% at 99% accuracy | Vendor case studies from over 60% to 95%; 60% money-back headline |
Channels | Chat, email, voice | Email, live chat, social |
Languages | 130+ | 95+ |
Actions (refunds, account changes) | Yes, through integrations such as Stripe, Shopify and Recurly | Not clearly listed |
Agent copilot | Fini Scout, an AI agent for support teams in Slack | AI Copilot Chrome extension |
Self-updating knowledge | Knowledge Atlas | Syncs help docs, Google Drive and Notion |
Helpdesks | 23 native integrations, including Zendesk, Intercom, Salesforce, HubSpot, Gorgias, Freshdesk, Front and Kustomer | Intercom, Zendesk, Gorgias, Freshdesk, HubSpot, Freshchat |
Ease of use
My AskAI is easy to start with. It offers a self-serve signup, a 30-day trial with no credit card, and a setup it describes as taking minutes. That is a real strength for small teams.
Fini deploys anywhere in 2 mins, is fully live in 14 days and fully autonomous in 30 days. The extra time goes into connecting actions, policies and compliance controls, which regulated teams need before an AI talks to customers.
Fini's differentiators
Paid only per resolution, with no seat fees and no charge for escalations
99% accuracy, built on RAGless retrieval and the Knowledge Atlas
One agent across chat, email and voice (voice priced separately)
HIPAA-compliant, BAA-eligible, plus PCI DSS Level 1 and ISO 27001:2022
US or EU data residency; customer data is never used to train models
Fini Scout, a read-only AI agent for support teams in Slack that reads up to 12 months of tickets and drafts work for a person to approve
90-Day Money-Back Guarantee
My AskAI's recognized strengths
Very low entry price, from $130 a month billed annually
Fast self-serve setup and a 30-day free trial with no credit card
Approved apps in several major helpdesk marketplaces
Many public case studies with named customers
An AI Copilot Chrome extension for human agents
What customers say
My AskAI publishes case studies such as GiveCard at 95% and Honeygain at 90% AI resolution. These are vendor-reported. Fini customers report up to 90% resolution and an AI CSAT of 4.9 against 4.7 for human agents. Ask each vendor for references in your industry.
The full side-by-side table
Fini | My AskAI | |
|---|---|---|
Best for | Regulated and high-volume support | SMB and mid-market SaaS and eCommerce |
Pricing basis | Per resolution, from $0.49 | Monthly plan plus per-ticket overage |
Seat fees | None | 5 seats on Pro, unlimited on Scale |
Escalations billed | No | Plans count tickets handled |
Guarantee | 90-Day Money-Back Guarantee | "60% AI resolution. Or your money back" |
Voice | Yes | Not listed |
Languages | 130+ | 95+ |
Time to live | Fully live in 14 days, fully autonomous in 30 days | Minutes, self-serve |
Which should you choose?
Choose My AskAI if you are a small SaaS or eCommerce team, you want the lowest entry price, and you do not need voice or a BAA.
Choose Fini if you work in fintech, healthcare or another regulated industry, you want to pay only for resolved tickets, and you need voice, PCI DSS Level 1 or a BAA.
Compliance
Standard | Fini | My AskAI |
|---|---|---|
SOC 2 Type II | Yes | Yes |
ISO 27001 | ISO 27001:2022 | Not stated |
PCI DSS Level 1 | Yes | Not stated |
GDPR | Yes | Yes |
CCPA | Yes | Not stated |
HIPAA | HIPAA-compliant, BAA-eligible | BAA on Enterprise |
Ready to compare on your own data?
Book a demo and we will run Fini on a sample of your past tickets so you can compare resolution and accuracy side by side.
Sources (checked 29 Oct 2026)
What is the best My AskAI alternative?
For regulated industries, Fini is a strong My AskAI alternative. It is priced per resolution from $0.49, covers chat, email and voice (voice priced separately), and is HIPAA-compliant, BAA-eligible.
Is My AskAI cheaper than Fini?
My AskAI has a lower entry price, from $130 a month billed annually. Fini charges only for resolved tickets, so the better deal depends on your volume and resolution rate. Compare the cost per resolved ticket, not the cost per ticket handled.
How is Fini priced?
Fini starts at $0.49 per resolution, excluding voice, with no per-seat fees. Escalations to a person are not billed.
Does My AskAI support voice?
My AskAI's site lists email, live chat and social. It does not list a voice channel. Fini supports chat, email and voice; voice is priced separately from the $0.49 per resolution.
Does My AskAI sign a BAA?
My AskAI offers HIPAA support and a BAA on its Enterprise plan. Fini is HIPAA-compliant, BAA-eligible.
Which helpdesks do Fini and My AskAI support?
Both work with Zendesk, Intercom, Gorgias, Freshdesk and HubSpot. Fini has 23 native integrations, including Salesforce, Front, Kustomer, ServiceNow and Zoho Desk.
What is Fini Scout?
Fini Scout is an AI agent for support teams in Slack. It is read-only, reads up to 12 months of tickets, and drafts work for a person to approve.
How long does Fini take to go live?
Fini deploys anywhere in 2 mins, is fully live in 14 days and fully autonomous in 30 days.
