Fini works in Slack in two ways. The Fini AI agent answers questions in the Slack channels and DMs you map it to. Scout by Fini is the AI coworker for support teams, on Slack: your team mentions Scout or sends it a DM to investigate tickets, find patterns and draft fixes.
The Fini AI agent in Slack
Connect Slack from the Fini dashboard with OAuth (Authorize Integration).
Map each agent to channels. One agent can serve many channels, and each channel has at most one agent.
Channels without a mapped agent get no reply, so you choose exactly where Fini answers.
For private channels, invite the app with /invite @Fini.
Replies follow your global Reply Behavior settings.
Setup steps are in the Slack deployment guide.
Scout by Fini: the AI coworker for support teams, on Slack
Ask in plain language: mention Scout in a channel or send it a DM.
Scout reads up to 12 months of tickets, plus your help center and your other connected sources. Connectors are one-click and read-only by default.
It finds the pattern and drafts the fix, such as a help article. Every write needs approval, is versioned, and drafts wait in Review.
Each workspace is isolated, and Scout keeps memory and automations for your team.
Snapdocs went from 44% to 72% knowledge coverage in 11 weeks with Scout. See Scout by Fini, read the Scout docs, or find Scout on Product Hunt, where the code SCOUTHUNT gives $10,000 in Scout credits.
Security
Fini is SOC 2 Type II and ISO 27001:2022 certified, GDPR compliant, and HIPAA-compliant, BAA-eligible. Details are at security.usefini.com.
Can Fini answer customers in Slack?
Yes. Fini's AI agent can reply in Slack channels and DMs. You connect it from the Fini dashboard with OAuth, then map each agent to the channels it should answer in.
Can one Fini agent cover several Slack channels?
Yes. One agent can serve many channels, and each channel has at most one agent. Channels without a mapped agent get no reply from Fini.
Does Fini work in private Slack channels?
Yes. Invite the app to the private channel with /invite @Fini, then map an agent to it.
What is Scout by Fini?
Scout by Fini is the AI coworker for support teams, on Slack. Mention Scout in a channel or send it a DM, ask in plain language, and it reads your tickets and knowledge sources, finds the pattern and drafts the fix for a person to approve.
What can Scout read?
Scout connects to your helpdesk, help center and other sources with one-click connectors that are read-only by default, and reads up to 12 months of tickets. Any change it proposes waits for a person to approve it.
Is the Fini agent in Slack the same as Scout?
No. The Fini AI agent answers your customers or employees in Slack channels you map it to. Scout is an internal coworker for your support team that you mention or DM to investigate tickets and draft fixes. They are set up separately.
