Fini ships a finished agent. Teneo.ai ships you a low-code builder.
Teneo.ai and Fini both surface in searches for enterprise AI customer support, but they are not solving the same problem for the same buyer. Fini is a finished, per-resolution AI agent built specifically for fintech and healthcare support, live in 30 days with native integrations into claims, billing, and EHR systems. Teneo.ai is a mature, low-code conversational AI platform, originally built for telecom voice and IVR automation, that gives you an Agent Builder, dialogue tooling, and connectors to assemble your own agent.
This comparison is honest about the mismatch. Teneo.ai is a genuinely long-running enterprise vendor with real telecom deployments and one strong healthcare reference, but it has no confirmed live fintech customer, and the one banking page on its site is a prospecting campaign, not a delivered case study. Fini is built for teams in regulated fintech and healthcare who need a working agent on day one, not a platform to configure over a multi-week build.
In this comparison: What each is · How they differ · Capabilities · Feature by feature · Ease of use · Teneo.ai's strengths · What customers say · The full side-by-side · Which to choose · Compliance · FAQ
What is Fini?
Fini is an AI customer-support agent priced per resolution, backed by Y Combinator and Matrix Partners. It connects natively to helpdesk, knowledge base, CRM, billing, claims, and EHR systems, so it can take real action on tickets rather than just answering questions from a script.
Fini resolves 90% of support volume at 99% accuracy, goes live within 30 days, and already handles more than 3 million monthly resolutions for fintech and healthcare companies. It works across voice, chat, and email, supports 130+ languages, and responds to a new conversation in about 5 seconds.
Fini charges a starting rate of $0.49 per resolution, with no per-seat fees, so cost scales with outcomes rather than headcount or conversation volume. Its pricing also includes the 90-Day Money-Back Guarantee: if Fini does not reach a 90% resolution rate within 90 days of going live, you are not charged for the shortfall.
What is Teneo.ai?
Teneo.ai traces back to 2001, when Johan Ahlund, Johan Gustavsson, and Michael Soderstrom founded Artificial Solutions in Stockholm, Sweden, to build interactive web assistants. The company went public via a reverse takeover in 2019 and now trades on Nasdaq First North. The Teneo platform itself dates to 2010, but the corporate rebrand from Artificial Solutions to Teneo.ai only happened in August 2024, over two decades into the company's life.
Today, Teneo.ai sells a low-code AI Agent Builder with a drag-and-drop UI, a public API, and MCP support, positioned around what it calls 100% Output Control: a hybrid approach that combines LLM output with deterministic linguistic rules so no raw LLM response reaches a customer untouched. It is LLM-agnostic, ships built-in multilingual NLU across 86+ languages, and claims 17,000+ AI agents live in production, mostly across telecom, banking, healthcare, retail, and automotive contact centers. Teneo.ai's own numbers put deployment at 10 days to a proof of concept, 30 days to a pilot, and 60 days to real production, which is fast for an enterprise platform but still a build project, not a configure-and-go agent.
Teneo.ai pricing in 2026
Teneo.ai publishes no pricing. There is no public price list, tier structure, or per-resolution rate anywhere on its site, and its own /pricing page does not resolve. Engagement runs through a demo request and a sales-led custom quote, consistent with an enterprise platform sold through services and integration work rather than self-serve signup.
That is a clean contrast with Fini, which publishes a starting rate of $0.49 per resolution with no per-seat fees and no sales cycle required to see the number.
How Fini and Teneo.ai differ
The core difference is finished agent versus configurable platform, aimed at different jobs. Fini is purpose-built for fintech and healthcare support: the integrations, resolution logic, and escalation workflows are already built for those use cases, and you go live in 30 days. Teneo.ai is a general enterprise platform, strongest at voice and IVR modernization for large call centers, built around an Agent Builder you configure, connect, and maintain yourself, with Teneo Copilot helping author dialogue content faster.
The vertical evidence tells the same story. Teneo.ai's named case studies are strongest in telecom, Telefonica, Swisscom, and CSG, and it has one detailed, real healthcare deployment at Medtronic. But it has no confirmed live fintech or banking customer. The only bank-named page on its site, for Truist, is an active prospecting campaign aimed at winning that account, not a published case study of a delivered result. None of Teneo.ai's public material shows the kind of native agentic AI integration into core banking, claims, or EHR systems that Fini builds in from day one.
Capabilities side by side
At a functional level, the two products are built for different buyers and different starting points. The table below lines up the core capabilities most teams evaluate first.
Capability | Fini | Teneo.ai |
|---|---|---|
Primary focus | Finished AI agent for fintech and healthcare support | Low-code enterprise conversational AI platform, strongest in telecom voice and IVR |
Time to go live | 30 days | 10 days to POC, 30 days to pilot, 60 days to production, by Teneo's own figures |
Pricing model | $0.49 per resolution, no per-seat fees | No published pricing, custom quote only |
Vertical integrations | Native to claims, billing, CRM, EHR, helpdesk, knowledge base | Generic BSS, OSS, CRM, and CCaaS connectors you wire up yourself |
Resolution guarantee | 90-Day Money-Back Guarantee: 90% in 90 days or no charge for the shortfall | No public resolution-rate guarantee found |
Feature by feature
Zooming into individual features shows the same pattern: Fini ships the outcome, Teneo.ai ships a toolkit for building toward one.
Feature | Fini | Teneo.ai |
|---|---|---|
Channels | Voice, chat, email | Voice-first IVR automation, plus chat and other channels via the platform |
Languages | 130+ | 86+, via built-in linguistic NLU rather than LLM translation |
Resolution accuracy | 90% resolution at 99% accuracy | Case-study specific, no standing public benchmark across customers |
Knowledge grounding | Built in, tuned for regulated support content | RAG over approved content, configured per deployment, as in the Medtronic build |
Multi-step workflows and tool calls | Native to the agent | Available via the Agent Builder and MCP support, built by you or Teneo services |
Escalation to a human | Built into the core workflow | Configured within the dialogue design, as with Medtronic's Five9 handoff |
Vertical connectors (claims, EHR, core banking) | Native | Not evidenced in public case studies; confirmed connector is Five9 for CCaaS routing |
Ease of use and admin experience
Fini's onboarding is closer to an implementation project than a build project: connect your existing systems, and Fini goes live in 30 days on top of your own data. There is no dialogue canvas to design because the agent, its integrations, and its escalation logic are already built for fintech and healthcare support.
Teneo.ai describes its Agent Builder as low-code, not no-code, aimed at "no-tech, low-tech, and pro-tech teams," with Teneo Copilot using an LLM to help draft dialogue entries faster. That is a real usability improvement over hand-coding a dialogue system, and its prebuilt connector library covers common backend and channel systems. But by Teneo.ai's own deployment timeline, a real production build still takes up to 60 days and requires dialogue design, connector setup, and testing, work Fini's customers do not have to do.
Fini's differentiators
Built for regulated industries, not configured for them
Fini's integrations into claims, billing, CRM, and EHR systems are native, not something you wire up after purchase. That is the difference between buying a finished agent and buying an Agent Builder to assemble one yourself.
A named fintech and healthcare track record, not a prospecting page
Fini already handles 3M+ monthly resolutions for fintech and healthcare customers. Teneo.ai's only bank-facing page, for Truist, is an active sales campaign rather than a published customer result, and no confirmed live fintech customer appears anywhere on its site.
Transparent, resolution-based pricing
At $0.49 per resolution with no per-seat fees, Fini's cost and its number are both public before you ever talk to sales. Teneo.ai discloses no pricing at all, so any cost comparison requires a demo request and a custom quote.
A guarantee, not just a case-study result
Fini's 90-Day Money-Back Guarantee means that if it does not hit 90% resolution within 90 days of going live, you do not pay for the shortfall. Nothing comparable is publicly documented anywhere in Teneo.ai's materials; its performance figures are all after-the-fact case-study results, not upfront commitments.
Teneo.ai's recognized strengths
None of this makes Teneo.ai a weak product, it makes it a different one, built for a different era of the problem. Teneo.ai carries more than 20 years of conversational AI research behind it, dating back to its Artificial Solutions origins, with patents the company says have been forward-cited by Amazon, Apple, Baidu, Google, IBM, Microsoft, and Nuance. Its telecom deployments are real and at scale: Telefonica, Swisscom, and CSG all appear as named, detailed accounts, and its Medtronic healthcare deployment, spanning 10 business units and 60+ contact centers, is a genuinely strong, metric-backed case study with cost and service-level gains documented over several years.
On compliance, Teneo.ai holds an audited, organization-wide ISO 27001 certification, its clearest verifiable credential. And as a company listed on Nasdaq First North, Teneo.ai carries a level of public-company financial transparency that most privately held conversational AI vendors do not, even though a full historical funding total is not disclosed anywhere reachable. For a large enterprise contact center, especially in telecom, already committed to a long build cycle and an in-house team to run it, Teneo.ai is a legitimate, long-running platform to build on.
What customers say
Fini customers describe measurable resolution outcomes on live support volume, not just a smoother configuration experience.
Independent review numbers for Teneo.ai could not be verified for this comparison: G2, Capterra, and TrustRadius all blocked automated access at the time of writing, so no star rating or review count is stated here. What is verifiable is the Medtronic case study itself, which documents $6M in cost savings, 36,000 agent hours saved, cost per contact falling from $25.96 to under $12, and service level rising from 51% to 69% across a multi-year rollout, a real, named, and detailed result, even though it comes from Teneo.ai's own published case study rather than a third-party review platform.
The full side-by-side
Pulling every verified data point together for a single reference view.
Category | Fini | Teneo.ai |
|---|---|---|
Product type | Finished per-resolution AI agent | Low-code enterprise conversational AI platform (Agent Builder) |
Pricing | $0.49 per resolution, no per-seat fees | Not published, custom quote only |
Time to go live | 30 days | 10 days POC, 30 days pilot, 60 days production, by Teneo's own figures |
Resolution rate | 90% at 99% accuracy | Not published as a standing cross-customer figure |
Guarantee | 90-Day Money-Back Guarantee, 90% in 90 days | No public resolution-rate guarantee found |
Channels | Voice, chat, email | Voice and IVR-first, plus chat and other channels |
Languages | 130+ | 86+ |
Vertical integrations | Native: claims, billing, CRM, EHR, helpdesk, knowledge base | Generic BSS, OSS, CRM, CCaaS connectors, customer-configured |
Named fintech customer | 3M+ monthly resolutions across fintech and healthcare | None confirmed; only bank-named page (Truist) is a prospecting campaign, not a case study |
Named healthcare customer | Healthcare support live in production today | Medtronic, a detailed multi-year case study with documented cost and service-level gains |
Compliance certifications | Confirm directly with Fini for your workload | ISO 27001 audited; SOC 2 claimed but not independently verified; HIPAA and PCI handled as deal-specific engineering, not blanket certifications |
Public reviews | Customer testimonials on usefini.com | Not independently verifiable at time of writing; G2, Capterra, and TrustRadius pages blocked automated access |
Founded | Y Combinator and Matrix Partners backed | 2001, Stockholm, as Artificial Solutions; renamed Teneo.ai in August 2024; public on Nasdaq First North |
Which should you choose?
Choose Teneo.ai if you are running a large enterprise contact center, especially in telecom, with an in-house team and time to design, connect, and test a conversational AI build over a 30 to 60 day cycle, and voice and IVR modernization is your primary job to be done. Its telecom track record and its Medtronic healthcare deployment back that use case up well. If you want to see how Fini stacks up against other enterprise contact-center platforms, look at Genesys Cloud AI and Verint.
Choose Fini if you are a fintech or healthcare company that needs an agent live in 30 days, resolving real tickets against your claims, billing, EHR, or core systems, with a public price and a resolution guarantee, without a sales-led custom quote or a multi-week build to get there.
Compliance
Teneo.ai's compliance posture is real but narrower than a blanket enterprise-wide attestation. ISO 27001 is audited and verifiable, its strongest credential. SOC 2 Type I and II reports are described as available on request for 2024 onward, a company claim not independently verified in this comparison. HIPAA and PCI-DSS are not held as standing certifications; in its Medtronic deployment, HIPAA and PCI compliance work was added as a seven-month, deal-specific security hardening project rather than a portable attestation Teneo.ai carries into every engagement.
Fini serves fintech and healthcare customers handling regulated data through native integrations into claims, billing, and EHR systems, with security details available on its own security page. If compliance certifications are a hard requirement for your deployment, confirm the current status directly with each vendor rather than assuming parity between a native compliance story and deal-specific engineering work.
Ready to compare on your own data?
The fastest way to know which is the right fit is to test against your own tickets and your own systems, not a slide deck or a demo script. Talk to Fini about a live pilot on your own data.
Is Teneo.ai a good fit for fintech or healthcare support?
Teneo.ai has a strong, detailed healthcare case study with Medtronic, but no confirmed live fintech customer. The only bank-named page on its site, for Truist, is an active prospecting campaign rather than a published case study, and its public material does not show native integrations into core banking, claims, or EHR systems the way Fini's does.
What does Teneo.ai cost in 2026?
Teneo.ai publishes no pricing anywhere on its site. Engagement runs through a demo request and a custom, sales-led quote, with no self-serve tiers or per-resolution rate disclosed.
How is Fini's pricing different from Teneo.ai's?
Fini charges a starting rate of $0.49 per resolution with no per-seat fees, published openly on its pricing page. Teneo.ai discloses no pricing at all, so any comparison requires a sales conversation first.
Is Teneo.ai a finished agent or a build-it-yourself platform?
It is a low-code platform, not a finished agent. Teneo.ai's Agent Builder gives you a drag-and-drop UI, a public API, and MCP support, but you still design the dialogue logic, connect your systems, and configure escalation yourself, with Teneo Copilot helping draft content faster.
Is Teneo.ai SOC 2 and HIPAA compliant?
Teneo.ai holds an audited, organization-wide ISO 27001 certification. SOC 2 reports are described as available on request but not independently verified here. HIPAA and PCI-DSS are not standing certifications; in its Medtronic deployment, HIPAA and PCI compliance work was added as a deal-specific security hardening project rather than a blanket attestation.
How fast can I go live with Fini versus Teneo.ai?
Fini goes live in 30 days on your own data, with claims, billing, CRM, and EHR integrations already built in. Teneo.ai's own figures put a proof of concept at 10 days, a pilot at 30 days, and real production at 60 days, still requiring dialogue design and connector setup along the way.
