A published price vs. a request for proposal
Ask Kore.ai what its platform costs and the fastest answer path on its own site is a form called "Submit RFP." Ask Fini and the number is already public: $0.49 per resolution, starting rate, before a single email is sent. Both companies serve regulated, high-volume support functions in banking and healthcare, but they ask a buyer to do very different amounts of work before quoting a real budget.
Kore.ai is the broader platform, an enterprise agentic-AI system called Artemis that spans customer service, employee support, and prebuilt applications across banking, healthcare, retail, IT, HR, and recruiting. Fini stays narrower on purpose, a per-resolution customer-support agent built specifically for fintech and healthcare. That difference in scope shows up in how each company prices, sells, and certifies itself.
In this comparison: What each is · How they differ · Capabilities · Feature by feature · Ease of use · What customers say · The full side-by-side · Which to choose · Compliance · FAQ
What is Fini?
Fini is an AI customer-support agent priced per resolution, backed by Y Combinator and Matrix Partners. It connects natively to your helpdesk, knowledge base, CRM, billing, claims, and EHR systems, reaches a 90% resolution rate at 99% accuracy, and is built to be live in 14 days and fully autonomous in 30. Across its customer base, Fini handles 3M+ monthly resolutions in fintech and healthcare. The agent works across voice, chat, and email, answers in 130+ languages, and returns a first response in about five seconds.
Pricing starts at $0.49 per resolution, with no per-seat fees, so a team can model its own cost from ticket volume alone, before a sales conversation ever starts.
What is Kore.ai?
Kore.ai is an enterprise agentic-AI platform, built around a product it calls Artemis and described as "the AI-programmable foundation for building, scaling, and optimizing AI agents that work in production." The company is headquartered in San Mateo, California, led by founder and CEO Raj Koneru, with Prasanna Arikala as CTO and DK Sharma, a former Citigroup CIO, as president.
The platform splits into AI for Service (contact centers, quality assurance, outbound campaigns) and AI for Work (enterprise search, orchestration, prebuilt agents), plus dedicated applications for banking, healthcare, retail, IT, HR, and recruiting. Three named technical pillars sit underneath: Auto Loop for continuous agent improvement, Arch for converting plain-language intent into a working agent system, and ABL, a typed language for defining agent behavior. Kore.ai is model-agnostic, connecting to Anthropic, OpenAI, Meta, Cohere, Gemini, and Mistral models so a customer is not locked into one vendor's LLM. See Kore.ai's own site for the full platform breakdown.
In banking, Kore.ai lists native integrations with Jack Henry, Corelation, Fiserv, and FIS for core banking, plus CO-OP and PSCU for card platforms. In healthcare, it lists Epic, NextGen, Oracle Cerner, and HL7 FHIR for EHR connections. Named customer logos include Morgan Stanley, Deutsche Bank, Axis Bank, and Mashreq in banking, and Pfizer, Johnson & Johnson, Eli Lilly, Roche, and CVS Pharmacy in healthcare, though detailed, quantified case studies for those specific accounts were not published on Kore.ai's customer-stories page at the time of this research.
Kore.ai pricing in 2026
Kore.ai does not publish a price list. There is no public pricing page on its site; instead, a prospective buyer is routed to a "Submit RFP" request-for-proposal form, consistent with a custom-quote, enterprise-sales model. No seat count, usage tier, or per-resolution number appears anywhere on the public site.
Fini publishes a single number instead: $0.49 per resolution, starting rate, with no per-seat fees and no separate line items to add up. A Kore.ai buyer has to go through a sales process before seeing a real number. A Fini buyer multiplies one published rate by expected ticket volume.
What buyers ask | Kore.ai | Fini |
|---|---|---|
Published price list | No, RFP only | Yes, flat rate |
Price | Custom quote after a submitted RFP | $0.49 per resolution |
Per-seat fees | Not disclosed publicly | None |
Large enterprise contracts | Custom, quoted per account | Same published rate at any volume |
Can you model cost from one number? | No, requires a sales conversation first | Yes |
See Fini's full pricing breakdown for plan details, add-ons, and a resolution calculator.
How Fini and Kore.ai differ
The biggest gap is how each company lets a buyer find a price. Kore.ai routes every prospect through an RFP process before disclosing a number, a standard pattern for a platform selling into large banks and health systems. Fini skips that step entirely, publishing $0.49 per resolution so a support leader can size next month's cost before ever talking to sales.
The two companies also differ in scope. Kore.ai is a horizontal platform, one product line serving banking, healthcare, retail, IT, HR, and recruiting at once, with a marketplace of prebuilt agents and multi-cloud deployment across AWS, GCP, Azure, and OCI. Fini has stayed narrower on purpose, building native connectors into claims and EHR systems for two regulated industries specifically, fintech and healthcare, rather than spreading across six verticals.
Capabilities side by side
Both platforms genuinely build and run working agents rather than just answering FAQs. Kore.ai's Agent Studio offers visual, no-code authoring alongside a code-based path through ABL, with support for external developer tools like Claude Code and Cursor, and its Arch component is pitched as letting a non-technical user convert plain-language intent into a complete agent system. Fini connects natively across helpdesk, CRM, billing, claims, and EHR systems in one connector set, and treats voice as a native channel alongside chat and email.
Kore.ai markets itself as model-agnostic, letting a customer choose and switch the underlying LLM across Anthropic, OpenAI, Meta, Cohere, Gemini, and Mistral, and describes "100% of AI interactions audited" for governance. Fini publishes its outcome metrics directly instead, a 90% resolution rate at 99% accuracy, covered further in the Compliance section below.
Feature by feature
Feature | Fini | Kore.ai |
|---|---|---|
Channels | Voice, chat, email | Voice, web, messenger, social, email/SMS, mobile |
Model choice | Not published as a buyer-facing choice | Yes, model-agnostic across six named LLM providers |
Native EHR and claims connectors | Yes, native | Yes, Epic, Cerner, NextGen, HL7 FHIR named |
Self-serve signup | Not self-serve, staged onboarding team instead | Not self-serve, RFP and sales-led onboarding |
Published outcome guarantee | Yes (90-Day Money-Back Guarantee) | None published |
Ease of use and admin experience
Kore.ai positions its setup as "configured, not coded," pairing a low-code visual builder with a code-based path for developers who want it, and its Arch component is aimed specifically at cutting the setup work a non-technical admin has to do. No independent, company-wide implementation timeline was found published for Kore.ai's banking or healthcare deployments specifically. Fini's published staged rollout (live in 14 days, fully autonomous in 30) is run by a dedicated onboarding team against a fixed timeline that applies to every customer.
A verified G2 or Capterra rating could not be independently confirmed for Kore.ai at the time of this research; both review sites returned access errors during this research pass. Buyers should check G2 and Capterra directly for current rating data.
Fini's differentiators
A published price instead of an RFP
$0.49 per resolution, starting rate, versus submitting an RFP and waiting on a custom quote.
Fintech and healthcare, not a six-vertical platform
Native connections into claims and EHR systems built for two regulated industries specifically.
A fixed, staged rollout for every customer: live in 14 days, fully autonomous in 30
Not a case-by-case implementation timeline, a published schedule that applies company-wide.
A published outcome guarantee
The 90-Day Money-Back Guarantee ties payment to a 90% resolution rate within 90 days, at a publicly quoted rate.
Kore.ai's recognized strengths
Kore.ai earns real credit on specific, well-sourced points. It has been named a Leader in The Forrester Wave for Conversational AI for Customer Service, and the company cites recognition across Gartner, Forrester, and Everest Group evaluations, a credible analyst-validated track record for an enterprise platform. Its connector library runs deep on both sides of this comparison, naming Jack Henry, Fiserv, and FIS for core banking and Epic, Cerner, and NextGen for EHR systems. And its leadership bench includes a founder-CEO who has run the company since its early days, a CTO who was formerly chief architect at Kony, and a president who was formerly Citigroup's CIO, a level of enterprise and regulated-industry pedigree that shows up in its banking and healthcare-specific product lines.
What customers say
Kore.ai's customer-stories page and about-us page show logo placements for Morgan Stanley, Deutsche Bank, Axis Bank, Mashreq, Pfizer, Johnson & Johnson, Eli Lilly, Roche, and CVS Pharmacy, alongside brief, one-line summaries for other accounts, such as Alaska Airlines ("reduced agent effort and elevated guest experience") and AMD ("transformed HR support delivery at scale"). Dedicated, quantified case studies for the banking and healthcare logos specifically were not found published at the time of this research. A verified G2 or Capterra rating could not be independently confirmed for Kore.ai either.
The full side-by-side
Fini | Kore.ai | |
|---|---|---|
Pricing | $0.49 per resolution, starting rate | RFP / custom quote, not published |
Outcome guarantee | 90-Day Money-Back Guarantee, 90% in 90 days | None published |
Go-live | Live in 14 days, fully autonomous in 30, every customer | No published SLA, RFP and sales-led onboarding |
Channels | Voice, chat, email | Voice, web, messenger, social, email/SMS, mobile |
Vertical scope | Fintech and healthcare | Banking, healthcare, retail, IT, HR, recruiting |
Compliance | SOC 2 Type II, ISO 27001, GDPR, HIPAA-BAA-eligible, CCPA | SOC 2 Type II, PCI DSS, ISO 27001:2022, GDPR, CCPA confirmed; HIPAA marketing language only, no matching certification |
Backing | Y Combinator, Matrix Partners | Analyst-recognized leader (Forrester, Gartner, Everest Group); funding not disclosed on-site |
Named customers | 3M+ monthly resolutions across fintech and healthcare | Morgan Stanley, Deutsche Bank, Axis Bank, Mashreq, Pfizer, Johnson & Johnson, Eli Lilly, Roche, CVS Pharmacy |
Which should you choose?
Choose Fini if you want one flat, published per-resolution rate you can model from ticket volume alone, a fixed rollout (live in 14 days, fully autonomous in 30) for every customer, and native coverage across both fintech and healthcare workflows including claims and EHR systems. Choose Kore.ai if you want a broad, analyst-recognized platform spanning banking, healthcare, retail, IT, HR, and recruiting, and you are comfortable running an RFP process before seeing a real number.
A useful gut check: if your team needs fintech workflows alongside healthcare ones, or wants a single number to budget against before any usage begins, Fini's flat rate and rollout (live in 14 days, fully autonomous in 30) are built for exactly that situation. If you specifically need one platform to serve several business functions at once and are fine running a formal procurement process, Kore.ai's breadth is the more relevant comparison. See how Fini also compares against Boost.ai and Eltropy, two other platforms in this category.
Compliance
Fini publishes SOC 2 Type II, ISO 27001:2022, GDPR compliance, HIPAA-compliant BAA-eligible contracting, and CCPA availability under agreement, all listed together in one place. Kore.ai's own trust center confirms SOC 2 Type II, PCI DSS, ISO/IEC 27001:2022, GDPR, and CCPA as audited certifications, a genuinely strong stack for a banking-adjacent vendor.
Kore.ai's healthcare product page describes its applications as "HIPAA-compliant" and displays a HIPAA logo, but this is marketing language on a product page, not a certification listed on the trust center alongside SOC 2, PCI, and ISO. There is no official third-party HIPAA certification body in the US, so self-attestation is normal, but it sits on a different evidence tier than an audited badge. A team with a hard HIPAA-attestation requirement should ask Kore.ai directly for its BAA terms rather than relying on the product-page language alone.
Ready to compare on your own data?
The fastest way to know which platform actually fits your ticket volume and compliance requirements is to run the numbers against your own data rather than a vendor's published averages. Talk to the team about a side-by-side pilot. Our explainer on KYC automation covers how onboarding-checks workflows work across this category.
Is Kore.ai's pricing public?
No. Kore.ai does not publish a price list; a prospective buyer is routed to a Submit RFP form for a custom quote. Fini publishes a single flat rate instead: $0.49 per resolution.
Who founded Kore.ai and where is it based?
Kore.ai is led by founder and CEO Raj Koneru, with Prasanna Arikala as CTO and DK Sharma, a former Citigroup CIO, as president. The company is headquartered in San Mateo, California.
What is Kore.ai's Artemis platform?
Artemis is Kore.ai's enterprise agentic-AI platform, built on three named components: Auto Loop for continuous agent improvement, Arch for converting plain-language intent into a working agent system, and ABL, a typed language for defining agent behavior. It spans AI for Service, AI for Work, and prebuilt applications for banking, healthcare, retail, IT, HR, and recruiting.
Is Kore.ai HIPAA certified?
Not in the way SOC 2, PCI DSS, and ISO 27001 are certified on Kore.ai's own trust center. Kore.ai's healthcare product page describes its applications as HIPAA-compliant and shows a HIPAA logo, but that is marketing language on a product page rather than a certification listed alongside its audited badges.
Is Kore.ai SOC 2 and PCI compliant?
Yes. Kore.ai's trust center lists SOC 2 Type II, PCI DSS, ISO/IEC 27001:2022, GDPR, and CCPA as audited certifications. Fini publishes SOC 2 Type II, ISO 27001:2022, GDPR, HIPAA-BAA-eligible contracting, and CCPA together on its own site.
How fast can each platform go live?
Fini publishes a staged rollout for every customer: live in 14 days, fully autonomous in 30. No general, company-wide implementation SLA was found published for Kore.ai's banking or healthcare deployments.
Does Fini offer any guarantee Kore.ai doesn't?
Fini's 90-Day Money-Back Guarantee ties payment to results, a 90% resolution rate within 90 days, at a publicly quoted rate. No equivalent outcome guarantee was found published on Kore.ai's site.
Who are Kore.ai's named customers?
Kore.ai's site shows logo placements for Morgan Stanley, Deutsche Bank, Axis Bank, and Mashreq in banking, and Pfizer, Johnson & Johnson, Eli Lilly, Roche, and CVS Pharmacy in healthcare, though detailed, quantified case studies for these specific accounts were not found published.
Does Kore.ai support multiple AI models?
Yes. Kore.ai markets itself as model-agnostic, connecting to Anthropic, OpenAI, Meta, Cohere, Gemini, and Mistral models, so a customer can choose and switch the underlying LLM. Fini does not publish model choice as a buyer-facing option.
Does Kore.ai have independent reviews on G2 or Capterra?
A verified G2 or Capterra rating could not be independently confirmed for Kore.ai at the time of this research. Buyers should check both review sites directly for current rating data.
