Fini ships a resolution agent. TheLoops ships a support-ops copilot.
TheLoops and Fini both surface in searches for AI customer support tools, but they are not close substitutes. Fini is a finished, per-resolution AI agent built specifically for fintech and healthcare support, live in 30 days with native integrations into claims, billing, and EHR systems. TheLoops, now operating at theloops.io after theloops.ai stopped resolving, is a hybrid platform of copilot, QA analytics, and knowledge tools built to help human support agents work faster, not to autonomously resolve tickets end to end.
This comparison is deliberately honest about the mismatch. If you are searching TheLoops vs Fini, it is worth knowing upfront that the two products solve different problems for different buyers, and this page says so plainly rather than forcing a false head-to-head.
In this comparison: What each is · How they differ · Capabilities · Feature by feature · Ease of use · What customers say · The full side-by-side · Which to choose · Compliance · FAQ
What is Fini?
Fini is an AI customer-support agent priced per resolution, backed by Y Combinator and Matrix Partners. It connects natively to helpdesk, knowledge base, CRM, billing, claims, and EHR systems, so it can take real action on tickets rather than just answering questions from a script.
Fini resolves 90% of support volume at 99% accuracy, goes live within 30 days, and already handles more than 3 million monthly resolutions for fintech and healthcare companies. It works across voice, chat, and email, supports 130+ languages, and responds to a new conversation in about 5 seconds.
Fini charges a starting rate of $0.49 per resolution, with no per-seat fees, so cost scales with outcomes rather than headcount or conversation volume. Its pricing also includes the 90-Day Money-Back Guarantee: if Fini does not reach a 90% resolution rate within 90 days of going live, you are not charged for the shortfall.
What is TheLoops?
TheLoops was built as a support-ops platform for customer experience leaders, combining an Agent Assist Copilot, an Auto QA Analyst, an AI Autopilot for self-service, knowledge-gap detection, and a CX analytics layer, sitting on top of an existing helpdesk stack rather than replacing it.
The original theloops.ai domain now redirects to theloops.io. A domain change and a broader rebrand signal on the current site point to a possible acquisition by IFS, an enterprise software vendor, with the product referenced elsewhere as IFS Loops. This was not independently confirmed through a primary press release in our research, so treat it as unconfirmed and check TheLoops's current status and ownership before relying on it.
Whatever the ownership, the product itself is explicitly human-in-the-loop for its core modules. The Agent Assist Copilot guides a human agent through a ticket, and the Auto QA Analyst audits tickets human agents have already handled. That is a fundamentally different architecture from a resolution agent that closes tickets on its own.
TheLoops pricing in 2026
TheLoops publishes no pricing numbers or tiers. Its pricing page routes every visitor to a demo request, which means cost is negotiated per deal rather than disclosed upfront. That is a common pattern for enterprise-sold ops software, but it puts the burden on you to get a quote before you know whether TheLoops fits your budget.
Fini takes the opposite approach: a starting rate of $0.49 per resolution, published on its pricing page, with no per-seat fees and no sales call required to see the number.
How Fini and TheLoops differ
The core difference is autonomy versus augmentation. Fini is a resolution agent: it takes a ticket, acts on it across your systems, and closes it without a human in the loop for the large majority of volume. TheLoops is built to make human agents better at their jobs, through copilot guidance while they work a ticket and QA scoring after they close it, plus a self-service layer and analytics on top.
That shows up in TheLoops's own customer list. Its named accounts include Gainsight, Outreach, Bloomreach, Sauce Labs, and Tricentis, none of them fintech or healthcare, plus one real fintech logo, KOHO, a Canadian neobank that uses TheLoops for automated QA of support tickets rather than autonomous resolution of them. No healthcare, claims, or EHR customer appears anywhere on TheLoops's site, and no native core-banking, claims, or EHR integration is described, the kind of agentic AI integration depth Fini builds in from day one.
Capabilities side by side
At a functional level, the two products are built for different buyers. The table below lines up the core capabilities most teams evaluate first.
Capability | Fini | TheLoops |
|---|---|---|
Primary focus | Finished autonomous resolution agent for fintech and healthcare support | Support-ops copilot, QA analytics, and self-service platform for human agent teams |
Time to go live | 30 days | Not published, sales-led implementation via demo |
Pricing model | $0.49 per resolution, no per-seat fees | Not published, custom quote after a demo |
Autonomy model | Autonomous resolution agent, minimal human involvement | Human-in-the-loop by design for core modules (copilot, QA) |
Vertical integrations | Native to claims, billing, CRM, EHR, helpdesk, knowledge base | General CX/ops layer on top of an existing helpdesk stack |
Feature by feature
Zooming into individual features shows the same pattern: Fini closes the ticket, TheLoops helps a human close it or checks it afterward.
Feature | Fini | TheLoops |
|---|---|---|
Channels | Voice, chat, email | Not specified in public product pages |
Languages | 130+ | Not specified in public product pages |
Resolution accuracy | 90% resolution at 99% accuracy | No autonomous resolution rate published, product is built to assist and audit, not resolve independently |
Human-in-the-loop | Escalation reserved for the roughly 10% Fini cannot resolve | Built into the core workflow for the Agent Assist Copilot and Auto QA Analyst modules |
Named regulated-industry customers | Fintech and healthcare customers across 3M+ monthly resolutions | One named fintech logo (KOHO) for QA, zero named healthcare customers |
Resolution guarantee | 90-Day Money-Back Guarantee: 90% in 90 days or no charge for the shortfall | No guarantee or SLA of this kind found on TheLoops's public pages |
Ease of use and admin experience
Fini's onboarding is closer to an implementation project than a build project: connect your existing systems, and Fini goes live in 30 days on top of your own data. There is no workflow to design for your support team to follow, because the agent resolves the ticket itself.
TheLoops is built to slot into a support team's existing workflow: the Agent Assist Copilot surfaces suggested responses and next steps to a live agent, and the Auto QA Analyst scores tickets after the fact for coaching and audit purposes. For a CX leader who wants better visibility into agent performance and faster onboarding for new hires, that is a real, useful admin experience. It is just a different job than fielding and closing tickets without a human.
Fini's differentiators
An autonomous resolution agent, not a copilot for humans
Fini closes the ticket itself for 90% of volume. TheLoops's core modules are built to help a human agent do that job, or to audit the job after it is done, which is a different value proposition even when both are described as AI for support.
Built for regulated industries, not layered on top
Fini's integrations into claims, billing, CRM, and EHR systems are native, not something you wire up after purchase. TheLoops has no native core-banking, claims, or EHR integration described anywhere on its site.
Transparent, resolution-based pricing
At $0.49 per resolution with no per-seat fees, Fini's cost tracks outcomes and is published for anyone to see. TheLoops discloses no pricing at all, routing every prospect to a demo before revealing cost.
A guarantee, not just a promise
Fini's 90-Day Money-Back Guarantee means that if it does not hit 90% resolution within 90 days of going live, you do not pay for the shortfall. Nothing comparable is published anywhere on TheLoops's site.
TheLoops's recognized strengths
None of this makes TheLoops a weak product, it makes it a different one, built for a different job. TheLoops's security posture looks genuinely solid: its data security page cites a SOC 2 Type II attestation and a HIPAA compliance confirmation from Prescient Assurance, a real third-party auditor, backed by a live, populated Drata trust center rather than a static badge image. That is a real, verifiable strength.
TheLoops also has real depth in support-ops analytics and QA, the Auto QA Analyst's promise of full ticket-coverage scoring is a genuine capability for CX leaders who need visibility into agent performance at scale, and KOHO, a real Canadian fintech company, is a named customer using that QA capability today. TheLoops's customer roster also includes recognizable software companies like Gainsight, Outreach, and Bloomreach.
For a support organization that wants to keep humans handling tickets while giving them better tools and better oversight, TheLoops is a reasonable platform to evaluate. It is not, on the evidence available, a purpose-built autonomous resolution agent for regulated fintech or healthcare support.
What customers say
Fini customers describe measurable resolution outcomes on live support volume, not just better tooling for their existing team.
On TheLoops's own site, KOHO's VP of User Success is quoted trusting the automated QA system completely, a genuine endorsement of the Auto QA Analyst's coverage and accuracy for ticket review. TheLoops's reviews on third-party sites like G2 could not be verified for this comparison, so no rating or review count is stated here for either product beyond what each company publishes itself.
The full side-by-side
Pulling every verified data point together for a single reference view.
Category | Fini | TheLoops |
|---|---|---|
Product type | Finished per-resolution AI agent | Support-ops copilot, QA analytics, and self-service platform |
Pricing | $0.49 per resolution, no per-seat fees | Not published, custom quote via demo |
Time to go live | 30 days | Not published |
Autonomy model | Autonomous resolution agent | Human-in-the-loop for core modules (copilot, QA) |
Resolution rate | 90% at 99% accuracy | Not applicable, product is not sold as an autonomous resolver |
Guarantee | 90-Day Money-Back Guarantee, 90% in 90 days | No public guarantee or SLA of this kind found |
Channels | Voice, chat, email | Not publicly specified |
Languages | 130+ | Not publicly specified |
Vertical integrations | Native: claims, billing, CRM, EHR, helpdesk, knowledge base | General CX/ops layer, no native core-banking, claims, or EHR integration described |
Backers | Y Combinator, Matrix Partners | Not independently confirmed, a possible IFS acquisition is an unconfirmed signal worth checking |
Compliance certifications | Confirm directly with Fini for your workload | SOC 2 Type II and HIPAA via a Drata trust center and Prescient Assurance; ISO 27001 and GDPR not listed |
Named regulated customers | Fintech and healthcare customers across 3M+ monthly resolutions | One named fintech logo (KOHO, QA use case), zero named healthcare customers |
Public reviews | Customer testimonials on usefini.com | Not verified for this comparison; G2 access was blocked during research |
Which should you choose?
Choose TheLoops if your support team is staying human-led and you want better copilot guidance for agents, full-coverage QA scoring, and CX analytics layered on top of your existing helpdesk. That is the job it is built for, and its security posture and QA depth are real strengths for that job.
Choose Fini if you are a fintech or healthcare company that needs tickets resolved autonomously, live in 30 days, against your claims, billing, EHR, or core systems, without keeping a human in the loop for the bulk of volume. If you are evaluating other support-ops or QA-adjacent platforms too, see how Fini compares to Observe.AI and Level AI.
Compliance
TheLoops's compliance posture is a genuine strength: its data security page cites a SOC 2 Type II attestation and a HIPAA compliance confirmation from Prescient Assurance, backed by a live, continuously monitored Drata trust center rather than a static badge. ISO 27001 and GDPR are not listed. None of this is undermined by the domain change to theloops.io or the unconfirmed IFS signal, the certifications appear tied to the product itself.
Fini serves fintech and healthcare customers handling regulated data through native integrations into claims, billing, and EHR systems, detailed on its own security page. If compliance certifications are a hard requirement for your deployment, confirm the current status directly with each vendor rather than assuming parity between a copilot platform and a resolution agent handling the same data.
Ready to compare on your own data?
The fastest way to know which is the right fit is to test against your own tickets and your own systems, not a slide deck. Talk to Fini about a live pilot on your own data.
Is TheLoops a good fit for fintech or healthcare support?
TheLoops has one real named fintech customer, KOHO, using it for automated QA of support tickets, and no named healthcare customers. It is built as a copilot and QA-analytics layer for human agents, not an autonomous resolution agent, and it has no publicly evidenced native integrations into core banking, claims, or EHR systems, the kind of integration depth Fini builds in for regulated support out of the box.
What does TheLoops cost in 2026?
TheLoops publishes no pricing tiers or numbers. Its pricing page routes every visitor to a demo request, so cost is negotiated per deal rather than disclosed upfront.
How is Fini's pricing different from TheLoops's?
Fini charges a starting rate of $0.49 per resolution with no per-seat fees, published on its pricing page. TheLoops discloses no pricing at all and requires a sales conversation before you see a number.
Is TheLoops an autonomous resolution agent or a copilot for human agents?
It is fundamentally a copilot and analytics platform. The Agent Assist Copilot guides a human agent through a ticket and the Auto QA Analyst audits tickets after a human has closed them, which is a different architecture from an agent that resolves tickets on its own.
Is TheLoops SOC 2 and HIPAA compliant?
Yes, based on its own data security page. TheLoops cites a SOC 2 Type II attestation and a HIPAA compliance confirmation from Prescient Assurance, backed by a live Drata trust center. ISO 27001 and GDPR are not listed.
Has TheLoops been acquired by IFS?
This is unconfirmed. The theloops.ai domain now redirects to theloops.io, and a domain change and rebrand signals on the current site point to a possible acquisition by IFS, with the product referenced elsewhere as IFS Loops, but no primary press release confirming this was found during research. Check TheLoops's current status directly before relying on this.
