AI that assists your agents, or AI that resolves the ticket?
IrisAgent is a broad support AI suite: resolution, agent assist, QA scoring and conversation analysis on top of the helpdesk you already run. Fini focuses on one job: resolving tickets end to end, with the accuracy and compliance regulated teams need. Both keep your helpdesk in place.
In this comparison:
What each product is and who it is for
Pricing in 2026
Capabilities, channels and integrations side by side
Compliance and security
Which one to choose
What is Fini?
Fini is an AI agent for customer support, built for regulated industries. It plugs into your helpdesk and resolves tickets end to end across chat, email and voice. Fini resolves up to 90% of tickets at 99% accuracy, handles 3M+ monthly resolutions, and works in 130+ languages. Fini deploys anywhere in 2 mins, is fully live in 14 days and fully autonomous in 30 days.
Fini is backed by Y Combinator and Matrix Partners and serves 100+ customers. It is SOC 2 Type II, ISO 27001:2022 and PCI DSS Level 1 certified, GDPR and CCPA compliant, and HIPAA-compliant, BAA-eligible. Agent Handshake is open to everyone: any team running an AI agent for support, ours or not.
What is IrisAgent?
IrisAgent describes itself as "an AI customer support platform that sits beside the helpdesk you already run." It offers AI resolution, agent assist, AutoQA that scores 100% of conversations, and conversation analysis. It covers chat, email, voice and SMS.
IrisAgent claims "95%+ grounded accuracy" and says most teams go live in 24 hours. It names Dropbox, Tekion and Zuora as customers, and says Tekion resolves 50% of support chats with IrisAgent. The company is based in Sunnyvale, California.
IrisAgent pricing in 2026
IrisAgent publishes three plans.
Plan | Price | Basis |
|---|---|---|
Free | $0 a month | No credit card |
Standard | From $500 a month | Usage-based, scales with volume |
Enterprise | Custom | Quoted by sales |
Add-ons such as Voice AI, AI Agents for Text, AutoQA and a private self-hosted option are billed monthly on top of any plan, with prices from sales. A separate Managed Support offer is priced per resolved ticket with no seat minimums, with no public rate.
How Fini is priced
Fini starts at $0.49 per resolution, excluding voice, which is priced separately. A resolution is a ticket solved end to end with no human handover. There are no per-seat fees, and escalations are not billed. Fini also offers a 90-Day Money-Back Guarantee: 90% resolution in 90 days, or your money back (eligibility applies, see the guarantee terms). See Fini pricing for details.
How Fini and IrisAgent differ
Focus. IrisAgent spreads across resolution, agent assist, QA and analytics. Fini focuses on full resolution, and adds Fini Scout, a read-only AI agent for support teams in Slack, for the work people still do.
Accuracy. IrisAgent claims 95%+ grounded accuracy. Fini reaches 99% accuracy with RAGless retrieval and the Knowledge Atlas, a knowledge base that writes and updates itself from resolved tickets.
Pricing. IrisAgent starts at $500 a month and sells key features, including voice, as add-ons. Fini charges per resolution from $0.49, excluding voice, which is priced separately.
Compliance. IrisAgent lists SOC 2 Type II and GDPR, and describes HIPAA as "Ready." Fini is HIPAA-compliant, BAA-eligible, and also holds ISO 27001:2022 and PCI DSS Level 1.
Capabilities side by side
Capability | Fini | IrisAgent |
|---|---|---|
Resolution rate | Up to 90% at 99% accuracy | 50% of chats at Tekion (case study) |
Accuracy claim | 99% | 95%+ grounded |
Channels | Chat, email, voice | Chat, email, voice, SMS |
Languages | 130+ | Not stated |
QA scoring | Conversation analytics | AutoQA on 100% of conversations |
Agent assist | Fini Scout in Slack | Agent assist in the helpdesk |
Integrations | 23 native integrations, including Zendesk, Intercom, Salesforce, HubSpot, Freshdesk, Zoho Desk, ServiceNow | Zendesk, Salesforce, Intercom, Freshworks, HubSpot, Zoho, plus Jira, Slack, Teams |
Ease of use
IrisAgent says most teams go live in 24 hours, and offers a free plan to try it. Fini deploys anywhere in 2 mins, is fully live in 14 days and fully autonomous in 30 days. The extra time goes into connecting actions and compliance controls so the agent can fully resolve tickets, not only suggest answers.
Fini's differentiators
Paid per resolution from $0.49, with no seat fees and no charge for escalations
99% accuracy with RAGless retrieval and the Knowledge Atlas
One agent across chat, email and voice (voice priced separately)
HIPAA-compliant, BAA-eligible, plus PCI DSS Level 1 and ISO 27001:2022
US or EU data residency; customer data is never used to train models
90-Day Money-Back Guarantee
IrisAgent's recognized strengths
A free plan and a fast start
A wide suite: QA scoring, agent assist and analytics alongside resolution
Engineering-side integrations such as Jira, GitHub and PagerDuty
Well-known customers such as Dropbox and Zuora
A private self-hosted option for teams that need it
What customers say
IrisAgent cites Dropbox saving 160K email minutes in a half year and Tekion resolving 50% of chats. Fini customers report up to 90% resolution and an AI CSAT of 4.9 against 4.7 for human agents. Ask each vendor for references in your industry.
The full side-by-side table
Fini | IrisAgent | |
|---|---|---|
Best for | Regulated support that needs full resolution | Teams that want assist, QA and analytics in one suite |
Pricing basis | Per resolution, from $0.49 | Free, then from $500 a month, plus add-ons |
Seat fees | None | Not stated for core plans; Managed Support has no seat minimums |
Voice | Supported, priced separately from the $0.49 per resolution | Add-on |
Time to live | Fully live in 14 days, fully autonomous in 30 days | 24 hours for most teams |
Guarantee | 90-Day Money-Back Guarantee | 30-day pilot on Managed Support |
Which should you choose?
Choose IrisAgent if you want a broad AI suite for agent assist, QA scoring and analytics, and full automation is a secondary goal.
Choose Fini if your goal is resolving tickets end to end at high accuracy, you work in a regulated industry, and you want a BAA and PCI DSS Level 1.
Compliance
Standard | Fini | IrisAgent |
|---|---|---|
SOC 2 Type II | Yes | Yes |
ISO 27001 | ISO 27001:2022 | Not stated |
PCI DSS Level 1 | Yes | Not stated |
GDPR | Yes | Yes |
CCPA | Yes | Not stated |
HIPAA | HIPAA-compliant, BAA-eligible | Listed as "Ready" |
Ready to compare on your own data?
Book a demo and we will run Fini on a sample of your past tickets so you can compare resolution and accuracy side by side.
Sources (checked 29 Oct 2026)
What is the best IrisAgent alternative?
For regulated industries, Fini is a strong IrisAgent alternative. It is priced per resolution from $0.49, reaches 99% accuracy, and is HIPAA-compliant, BAA-eligible.
How much does IrisAgent cost?
IrisAgent has a free plan, a Standard plan from $500 a month, and custom Enterprise pricing. Add-ons such as Voice AI are billed on top.
How is Fini priced?
Fini starts at $0.49 per resolution, excluding voice, with no per-seat fees. Escalations to a person are not billed.
Is IrisAgent HIPAA compliant?
IrisAgent lists HIPAA as "Ready" on its site. Fini is HIPAA-compliant, BAA-eligible.
Which helpdesks do Fini and IrisAgent support?
Both work with Zendesk, Salesforce, Intercom, HubSpot, Freshdesk and Zoho. Fini has 23 native integrations, including Gorgias, Front, Kustomer and ServiceNow.
Does Fini include voice?
Yes. Fini supports chat, email and voice from one agent. Voice is priced separately; the $0.49 per resolution excludes voice.
What is Fini Scout?
Fini Scout is an AI agent for support teams in Slack. It is read-only, reads up to 12 months of tickets, and drafts work for a person to approve.
How long does Fini take to go live?
Fini deploys anywhere in 2 mins, is fully live in 14 days and fully autonomous in 30 days.
