ElevenLabs builds voices. Fini resolves tickets.
ElevenLabs and Fini both surface in searches for AI customer support, but they are not really built for the same job. ElevenLabs is a voice AI company: a set of speech models and a conversational agent platform that developers configure, wiring in their own LLM, knowledge base, and telephony. Fini is a finished customer-support agent, priced per resolution, that connects natively to helpdesk, CRM, billing, claims, and EHR systems out of the box.
If you are a support or ops leader choosing between the two, the honest framing matters: ElevenLabs suits an engineering team that wants to build a custom voice product from raw components. Fini suits a fintech or healthcare team that needs 90% of tickets resolved autonomously without hiring a team to build and maintain that pipeline themselves.
In this comparison: What each is · How they differ · Capabilities · Feature by feature · Ease of use · What customers say · The full side-by-side · Which to choose · Compliance · FAQ
What is Fini?
Fini is an AI customer-support agent priced per resolution, backed by Y Combinator and Matrix Partners. It connects natively to helpdesk, knowledge base, CRM, billing, claims, and EHR systems, so it can act on the same account and case records your support team already works from, not a generic ticket queue bolted on afterward.
Fini handles voice, chat, and email in 130+ languages, responds in around 5 seconds, and goes live in 30 days. Across live deployments in fintech and healthcare it resolves more than 3M conversations a month at a 90% resolution rate and 99% accuracy.
Fini is backed by a 90-Day Money-Back Guarantee: if it does not reach 90% resolution within 90 days, there is no charge for the shortfall. See the full breakdown on the Fini pricing page.
What is ElevenLabs?
ElevenLabs is a voice AI company built around three product lines: ElevenAPI (text-to-speech, speech-to-text, and other core voice models aimed at developers), ElevenAgents, also called its Conversational AI platform (a builder for voice and chat agents), and ElevenCreative (voice cloning, dubbing, and other content-generation tools). Its tagline is "Bringing technology to life," and it describes itself as serving enterprises, creators, and developers at once.
ElevenAgents is the closest thing ElevenLabs has to a support-agent product, and it is explicitly a platform you configure: you choose the underlying LLM from a supported list or bring your own, upload and maintain your own knowledge base with RAG, define your own tools and function calls, design your own workflows, and wire in telephony through Twilio, Genesys, Vonage, Telnyx, Plivo, or SIP trunking.
ElevenLabs pricing in 2026
ElevenLabs publishes clear credit-based pricing for its core voice API: Free, Starter ($6/mo), Creator ($11/mo), Pro ($99/mo), Scale ($299/mo), Business ($990/mo), and a custom Enterprise tier, with credits consumed per character of text-to-speech, per minute of speech-to-text, music, or dubbing, and per sound-effect generation.
What is not published anywhere is pricing for ElevenAgents, the conversational AI product that actually competes with a support agent like Fini. Neither the general pricing page nor the dedicated conversational AI product page lists a per-minute or per-resolution rate; both route to a sales conversation instead.
Fini, by contrast, publishes one flat number for the outcome that matters: $0.49 per resolution, with no per-seat fees. You can compare that directly to your current cost per ticket before you ever talk to sales. With ElevenAgents, you would need a custom quote before you even know what a resolution costs you.
How Fini and ElevenLabs differ
The simplest way to frame it: ElevenLabs sells you the parts to build a voice agent. Fini sells you a working support agent. That difference shows up everywhere, from who buys each product to how compliance gets handled by default.
ElevenLabs' own case studies make this concrete, and they deserve an honest read. Klarna and Revolut are both real, named fintech deployments, not vaporware. But in both cases, ElevenLabs' own "deployed engineers" helped the customer's engineering team build the agent: picking a model, connecting internal systems, designing escalation logic. Revolut's own quote credits ElevenLabs for keeping "us in control of orchestration," which is another way of saying Revolut's own team owned the build. Fini, by comparison, is delivered as a finished agent connected to your systems, live in 30 days, with the 90% resolution outcome guaranteed rather than assembled in-house.
Capabilities side by side
At a component level both companies touch voice AI, but the shape of what you actually receive is different: a finished agent versus a kit for building one.
Capability | Fini | ElevenLabs (ElevenAgents) |
|---|---|---|
Product type | Finished, per-resolution support agent | Developer-configured voice and chat agent platform |
Native system connections | Helpdesk, knowledge base, CRM, billing, claims, EHR | Bring-your-own via tool and function calls, plus telephony providers |
Channels | Voice, chat, and email | Voice and chat, via SDKs and telephony integrations |
Languages | 130+ | 30+, per the Revolut deployment |
Resolution outcome | 90% resolution at 99% accuracy, guaranteed | Not published as a guaranteed metric |
Time to go live | 30 days | Self-serve quickstart, though regulated deployments used ElevenLabs' own deployed engineers |
Feature by feature
Zoom into the individual pieces of a support deployment and the same pattern holds: Fini ships each piece pre-built, ElevenLabs hands you the piece and a toolkit to assemble it.
Feature | Fini | ElevenLabs |
|---|---|---|
LLM | Built in, tuned for support resolution | You choose and configure a supported LLM or bring your own |
Knowledge base | Connects to your existing knowledge base natively | You upload and maintain your own knowledge base with RAG |
Tools and actions | Pre-built connectors to billing, claims, CRM, and EHR systems | You define your own function calls against your own APIs |
Escalation to humans | Built into the 90/10 resolution model | You design your own workflow and escalation logic |
Pricing model | $0.49 per resolution, no per-seat fees | Undisclosed, custom quote for the Agents product |
Implementation | Fini's own team, live in 30 days | Self-serve, though Klarna and Revolut used ElevenLabs' deployed engineers |
Ease of use and admin experience
ElevenLabs' text-to-speech and speech-to-text APIs are genuinely simple, close to API-key-and-go, and that is where its developer reputation comes from. ElevenAgents borrows that same self-serve feel, with a five-minute quickstart, a no-code builder, and SDKs for JS, React, Python, and iOS.
But a production support agent needs more than the quickstart: picking an LLM, building and maintaining a RAG knowledge base, defining tools against your own APIs, designing workflows, and wiring telephony. That is real engineering work, and it is aimed at a developer buyer even when the marketing around it is pitched at business decision-makers. Fini's admin experience is scoped to a narrower job: pointing the agent at the systems a fintech or healthcare team already runs, then tuning resolution flows against a 90% target rather than building the integration layer from scratch.
Fini's differentiators
None of this is a knock on ElevenLabs' voice quality. It is about what ships finished versus what ships as parts.
Built for regulated industries from day one
Fini is designed around fintech and healthcare support from the start, not adapted from a general-purpose voice platform. Every customer inside its 3M+ monthly resolutions sits in one of those two verticals.
A guaranteed outcome, not a platform to assemble
Fini's 90% resolution rate at 99% accuracy is the product, backed by a 90-Day Money-Back Guarantee. ElevenAgents gives you the components; the resolution outcome depends on how well your own team builds and tunes the agent on top of them.
One flat price per resolution
At $0.49 per resolution with no per-seat fees, Fini's cost scales with actual work done and is published up front. ElevenLabs is transparent on its general voice-API credits but opaque on the one product, ElevenAgents, that actually competes with Fini.
Live in 30 days across voice, chat, and email
Fini deploys across all three channels in 30 days as a connected, working agent. Getting a comparable ElevenAgents deployment live, per Klarna and Revolut's own case studies, involved ElevenLabs' own deployed engineers helping the customer's team build it.
ElevenLabs's recognized strengths
ElevenLabs' core strength is real and worth naming plainly: its voice models are widely regarded as some of the most natural-sounding and lowest-latency available, which is exactly why Twilio, Disney, Stripe, Cisco, Nvidia, and other large names use its APIs for text-to-speech, dubbing, and voice cloning.
It also has genuine fintech proof points that should not be waved away. Klarna deployed ElevenAgents as first-line phone support for its US customers and reports 10x faster resolution on AI-handled queries, and Revolut deployed it as first-line voice support for its UK and EU customers, reporting an 8x reduction in time-to-resolution and a 99.7% call completion rate. Both are real, named, in-production fintech deployments, built by each company's own engineering team with ElevenLabs' help.
What customers say
Klarna's COO Camilla Giesecke credited ElevenLabs with a voice solution that could "work at scale from day one," while Revolut's Ines Azevedo, Tech Product Owner (AI), said ElevenLabs "delivered the best voices and lowest latency, kept us in control of orchestration, and met our security bar," adding that ElevenLabs' "deployed engineers helped us move fast." Read together, both quotes describe a strong infrastructure partner supporting an in-house build, not a vendor delivering a finished, guaranteed outcome.
Fini customers describe a different experience: an agent that is already resolving tickets against their own systems from go-live, without an internal team owning the build.
The full side-by-side
Dimension | Fini | ElevenLabs |
|---|---|---|
Category | Finished, per-resolution AI support agent | Voice AI models plus a developer-configured agent platform |
Best fit | Fintech and healthcare teams that want a working agent, not a build project | Engineering teams building a custom voice product from components |
Pricing | $0.49 per resolution, published, no per-seat fees | Credit-based for voice API; ElevenAgents pricing is undisclosed, custom quote |
Guarantee | 90-Day Money-Back Guarantee on 90% resolution in 90 days | Not published |
Named fintech deployments | 3M+ monthly resolutions across fintech and healthcare customers | Klarna and Revolut, both built with ElevenLabs' deployed engineers |
Healthcare deployment | Named, live in production | None found publicly |
Compliance default | Built into a vertical product for regulated industries | SOC 2 and GDPR stated; HIPAA is opt-in via Zero Retention Mode plus a signed BAA |
Time to go live | 30 days | Self-serve quickstart for simple builds; white-glove engineering help for regulated ones |
Which should you choose?
If you want a working support agent connected to your helpdesk, CRM, billing, claims, or EHR systems without staffing a build, Fini is the closer fit, and its pricing and guarantee are transparent enough to size before a sales call.
If you already have an engineering team that wants to own the model choice, the knowledge base, and the telephony stack, and you are building a bespoke voice product rather than buying a support outcome, ElevenLabs' components are a reasonable starting point. It is also worth comparing Fini against Eltropy and Zingly if you are weighing other vertical-leaning support options.
Compliance
ElevenLabs states that it is certified SOC 2 and GDPR compliant. HIPAA support is conditional rather than a default state of the product: it is available "when Zero Retention Mode is enabled and a Business Associate Agreement (BAA) is in place," which in practice makes HIPAA an enterprise configuration step rather than something every customer gets automatically. Publicly available information does not point to additional certifications beyond SOC 2 and GDPR at the time of writing.
Fini takes the opposite approach: compliance is built into the product's default shape for the regulated verticals it serves, fintech and healthcare, rather than an opt-in mode layered onto a general-purpose platform after the fact.
Ready to compare on your own data?
The fastest way to know which approach fits is to run your own ticket volume against both. Talk to the Fini team to see the $0.49-per-resolution pricing and the 90-Day Money-Back Guarantee applied to your actual support data.
Is ElevenLabs a good fit for customer support automation?
ElevenLabs can power a support agent through its ElevenAgents platform, but it is a developer-configured toolkit, not a finished support product. You still need to choose an LLM, build a RAG knowledge base, define your own tools, and wire telephony yourself.
Does ElevenLabs work for fintech or healthcare support?
ElevenLabs has two real, named fintech deployments, Klarna and Revolut, both built with help from ElevenLabs' own deployed engineers. No named healthcare deployment was found publicly, and HIPAA support is an opt-in configuration rather than a default.
How much does ElevenLabs cost compared to Fini?
ElevenLabs publishes credit-based pricing for its core voice API, but pricing for ElevenAgents, the product that competes with Fini, is undisclosed and requires a custom quote. Fini publishes a starting rate of $0.49 per resolution with no per-seat fees.
Is ElevenLabs HIPAA compliant?
ElevenLabs states it is certified SOC 2 and GDPR compliant, and offers HIPAA support only when Zero Retention Mode is enabled and a signed Business Associate Agreement is in place, making it an opt-in configuration rather than a default part of the product.
Do Klarna and Revolut use ElevenLabs for support?
Yes. Klarna deployed ElevenAgents as first-line phone support for its US customers, reporting 10x faster resolution, and Revolut deployed it as first-line voice support for its UK and EU customers, reporting an 8x reduction in time-to-resolution. Both case studies credit ElevenLabs' own deployed engineers with helping build the agent.
What makes Fini different from a platform like ElevenLabs?
Fini is delivered as a finished agent connected natively to helpdesk, CRM, billing, claims, and EHR systems, live in 30 days starting at $0.49 per resolution with a 90% resolution guarantee. ElevenLabs' comparable product, ElevenAgents, is a platform you configure yourself, choosing the LLM, knowledge base, tools, and telephony.
