Same sticker price, a very different bill
Ask eGain and Fini what an AI resolution costs, and you'll hear almost the same number back. eGain's AI Agent lists at $0.50 per resolution. Fini's flat rate is $0.49. A buyer comparing headline prices alone could reasonably conclude the two are interchangeable on cost. They are not, once you look at what sits underneath that number.
eGain's $0.50 is priced alongside a separate $25 per user per month AI Knowledge Hub fee and a $249 per month charge for each connector, line items a real deployment typically can't avoid. Fini's $0.49 is the entire invoice: no per-seat charge, no separate knowledge layer, no per-connector add-on.
In this comparison: What each is · eGain pricing in 2026 · How they differ · Capabilities · Feature by feature · Ease of use · What customers say · The full side-by-side · Which to choose · Compliance · FAQ
What is Fini?
Fini is an AI customer-support agent priced per resolution, backed by Y Combinator and Matrix Partners. It connects natively to your helpdesk, knowledge base, CRM, billing, claims, and EHR systems, reaches a 90% resolution rate at 99% accuracy, and is built to go live in 30 days. Across its customer base, Fini handles more than 3 million monthly resolutions in fintech and healthcare. The agent works across voice, chat, and email, answers in 130+ languages, and returns a first response in about five seconds.
Pricing starts at $0.49 per resolution, with no per-seat fees, so a team can model its own cost from ticket volume alone, before a sales conversation ever starts.
What is eGain?
eGain was founded in 1997 by Ashutosh Roy and Gunjan Sinha, and is a publicly traded company on Nasdaq under the ticker EGAN. Ashu Roy remains CEO. The company is headquartered in Sunnyvale, California, with operations across North America, Europe, the Middle East and Africa, and Asia-Pacific.
eGain describes itself as an AI Knowledge Platform for customer service automation, and knowledge management sits at the center of the pitch rather than at the edges. The suite spans seven named modules: AI Knowledge Hub, AI Agent, Conversation Hub, Agentic Studio, Composer, Evaluator, and eGain University, plus a set of industry-specific suites for retail banking, healthcare, life sciences, telehealth, retail, telco, utilities, and government. eGain's positioning is that ungoverned, fragmented knowledge is what makes generative AI unreliable, and its governance layer is what makes AI trustworthy for regulated industries. It is a broader platform play than a single focused resolution product.
eGain was named a Leader in the first-ever Gartner Magic Quadrant for Customer Service Knowledge Management Systems in 2026, ranked highest for Ability to Execute, and a Visionary in Gartner's Magic Quadrant for the CRM Customer Engagement Center in 2024.
eGain pricing in 2026
Unusually for an enterprise knowledge-management incumbent, eGain publishes list pricing on a dedicated pricing page rather than routing every buyer straight to a sales call, though not every product on the page carries a number. The AI Knowledge Hub is $25 per user per month. The AI Agent is priced as a choice: $0.50 per resolution, or $25 per user per month as a seat-based alternative. Each connector is a separate $249 per month. Composer, eGain's developer platform, is free to build and test, with production costs following whichever underlying product it's built on. Evaluator, the QA and grading tool, is quote-only.
The comparison isn't cheaper versus more expensive, the two per-resolution numbers are a penny apart. The comparison is what else is on the bill. A team buying eGain's AI Agent to answer tickets still needs the Knowledge Hub underneath it to feed it governed content, at $25 per user per month, and still pays $249 per month for every system it connects, a helpdesk, a CRM, a claims system. Fini's $0.49 per resolution has no seat fee sitting under it and no per-connector charge stacked on top.
What buyers ask | eGain | Fini |
|---|---|---|
Published price list | ✓, dedicated pricing page | ✓, flat rate |
AI Agent price | $0.50 per resolution, or $25/user/month | $0.49 per resolution, starting rate |
Knowledge layer underneath the agent | Separate, $25/user/month (AI Knowledge Hub) | Included, no separate layer or fee |
Per-connector fee | $249/month, per integration | None |
Can you model cost from one number? | No, requires summing agent, knowledge, and connector fees | Yes |
See Fini's full pricing breakdown for plan details, add-ons, and a resolution calculator.
How Fini and eGain differ
The two companies sit almost thirty years apart. eGain was founded in 1997 and has grown through more than five acquisitions over its history, including SiteBridge, Big Science, Inference, Nitman Software, and Exony, folding each into what is now a seven-module platform. It runs eGain University, a dedicated training and certification program, to help customers operate that platform. Fini is a modern, single-purpose product built for the resolution era, with one job: resolve a ticket, at one price.
Platform breadth is the other split. eGain sells a knowledge layer, a conversational agent, an orchestration layer, a developer platform, a QA tool, and a training program, each separately priced and separately configured, on top of industry-specific suites for banking, healthcare, and more. Fini connects natively across helpdesk, CRM, billing, claims, and EHR systems in one connector set, with voice as a native channel alongside chat and email, and a single flat price covering the whole thing.
Capabilities side by side
eGain's Conversation Hub covers chat, email, social, cobrowse, call tracking, and secure messaging, and its Agentic Studio orchestrates multiple AI agents across voice, chat, and CRM. Retail Banking Suite case studies describe eGain's knowledge surfacing directly inside an existing agent desktop, such as Genesys, rather than replacing that desktop. Fini connects natively across helpdesk, CRM, billing, claims, and EHR systems in one connector set, and adds voice as a native channel alongside chat and email.
eGain publishes adoption and efficiency metrics in its case studies, NPS point gains, view growth, tool-adoption percentages, and handle-time seconds saved, but none of the case studies found for this comparison report a headline AI resolution rate. Fini publishes its outcome metric directly instead: a 90% resolution rate at 99% accuracy, covered further in the Compliance section below.
Feature by feature
Feature | Fini | eGain |
|---|---|---|
Channels | Voice, chat, email | Chat, email, social, cobrowse, secure messaging, voice IVA |
Product shape | One focused resolution product | Seven modules, separately priced and configured |
Fintech and healthcare workflows (billing, claims, EHR) | ✓, native | Industry suites layered on top of an existing agent desktop |
Self-serve signup | Not self-serve, staged onboarding team instead | Composer is free to build and test; production pricing is per module |
Published outcome guarantee | ✓ (90-Day Money-Back Guarantee) | None published |
Ease of use and admin experience
Several signals point to a heavier, more configuration-dependent platform than a modern, single-purpose product. eGain's suite spans seven named modules plus separate per-industry suites, more modules mean more integration surface and more professional-services involvement. eGain runs its own University to train and certify administrators on the platform, and its case studies describe integrating into an existing agent desktop, such as Genesys, rather than a clean-slate deployment. One eGain case study cites agents juggling 14 different applications before eGain's own fix consolidated some of them, a starting point that itself signals a complex environment. Fini's published 30-day, staged go-live is run by a dedicated onboarding team against a fixed timeline that applies to every customer.
A verified G2, Capterra, or TrustRadius rating could not be independently confirmed for eGain at the time of this research, the review pages on all three sites were inaccessible. PeerSpot's own listing states it has not yet collected reviews for eGain Solve, though it does report eGain Solve holding 2.9% mindshare in its CRM Customer Engagement Centers category, up from 2.6% the year before. Buyers should check G2 and TrustRadius directly for current rating data.
Fini's differentiators
One flat price, no stacked line items
$0.49 per resolution, all in, versus a $0.50 headline that sits on top of a $25 per user knowledge fee and a $249 per connector charge.
A modern build, not a platform stitched together over three decades
eGain is a 29-year-old public company that grew through more than five acquisitions. Fini is a single-purpose product built for the current generation of AI.
Fintech and healthcare, not a seven-module platform
Native connections into billing, claims, and EHR systems built for two regulated industries, in one connector set, at one price.
A published outcome guarantee
The 90-Day Money-Back Guarantee ties payment to a 90% resolution rate within 90 days, at a publicly quoted rate. No equivalent guarantee was found published on eGain's site.
eGain's recognized strengths
eGain earns real credit on specific, well-sourced points. Publishing list pricing at all is a genuinely unusual move for a legacy enterprise knowledge-management incumbent, most competitors in this category keep every number behind a sales call. eGain was named a Leader in the first-ever Gartner Magic Quadrant for Customer Service Knowledge Management Systems in 2026, ranked highest for Ability to Execute, and a Visionary in Gartner's Magic Quadrant for the CRM Customer Engagement Center in 2024. It has also picked up repeated industry recognition from KMWorld, including Trend-Setting Product awards in multiple years and a spot on the KMWorld AI 100 and AI 50 lists. Composer, its developer platform, is free to build and test before a production commitment. And its named customers span real, regulated institutions: Rogue Credit Union, SELCO Community Credit Union, BNL in Italy, Healthfirst, and Achmea.
What customers say
A verified G2, Capterra, or TrustRadius rating could not be independently confirmed for eGain at the time of this research. eGain's own published quotes lean on knowledge governance rather than resolution metrics. Healthfirst's CIO, G.T. Sweeney, is quoted saying, "Healthcare can be complex, our teams work from the same verified, up-to-date knowledge." Achmea's Jorik van der Hoek, Knowledge Management and AI Manager, is quoted saying, "If the underlying knowledge isn't trustworthy, AI will only amplify the inconsistency." A separate, anonymized case study for a large US financial-services brand reports service levels improving from 24 hours to under 8 hours at peak volume after deploying eGain's mail and workflow tools, with average handle time cut by about 40 seconds, figures eGain reports rather than the customer itself.
The full side-by-side
Fini | eGain | |
|---|---|---|
Pricing | $0.49 per resolution, starting rate | $0.50/resolution AI Agent, plus $25/user/month Knowledge Hub, plus $249/month per connector |
Outcome guarantee | 90-Day Money-Back Guarantee, 90% in 90 days | None published |
Go-live | 30 days, staged, every customer | No general SLA published; multi-module platform typically needs configuration and professional services |
Channels | Voice, chat, email | Chat, email, social, cobrowse, secure messaging, voice IVA |
Vertical scope | Fintech and healthcare | Broad horizontal platform: banking, healthcare, life sciences, telehealth, retail, telco, utilities, government |
Compliance | SOC 2 Type II, ISO 27001, GDPR, HIPAA-BAA-eligible, CCPA under agreement | HIPAA compliant and SOC 2 certified per its healthcare page; ISO 27001, PCI-DSS, FedRAMP, and GDPR-specific certifications not confirmed on eGain's own site |
Backing | Y Combinator, Matrix Partners | Public company, Nasdaq: EGAN, founded 1997 |
Named customers | 3M+ monthly resolutions across fintech and healthcare | Rogue Credit Union, SELCO Community Credit Union, BNL, Healthfirst, Achmea |
Which should you choose?
Choose Fini if you want one flat, published per-resolution rate you can model from ticket volume alone with nothing else to add, a fixed 30-day go-live for every customer, and native coverage across both fintech and healthcare workflows including claims and EHR systems. Choose eGain if you specifically need a broad, governed knowledge-management platform across many channels and industries, and are comfortable pricing and configuring several separately billed modules to get there.
A useful gut check: if you want a single number to budget against before any usage begins, and don't want a knowledge-layer fee or a per-connector charge showing up later in the contract, Fini's flat rate is built for exactly that situation. If your team already runs on an existing agent desktop and wants a knowledge-governance layer to sit on top of it across many channels, eGain's platform is the more relevant comparison. See how Fini also compares against Ushur and Assort Health, two other platforms serving regulated, healthcare-adjacent customer interactions.
Compliance
Fini publishes SOC 2 Type II, ISO 27001:2022, GDPR compliance, HIPAA-compliant BAA-eligible contracting, and CCPA availability under agreement, all listed together in one place. eGain's healthcare page states it is HIPAA compliant and SOC 2 certified, and positions itself generally as meeting enterprise data security and privacy requirements for regulated industries. A dedicated security or certifications page on eGain's own site returned a 404 during this research, so ISO 27001, PCI-DSS, FedRAMP, and GDPR-specific certifications could not be independently confirmed.
That sourcing gap is worth raising directly with eGain's sales team before signing, since a 404'd trust page is a weaker starting point than a vendor's own published certification list. A team with a hard ISO 27001 or FedRAMP requirement has no confirmed claim to evaluate from eGain's own site at all.
Ready to compare on your own data?
The fastest way to know which platform actually fits your resolution volume and compliance requirements is to run the numbers against your own ticket data rather than a vendor's list price. Talk to the team about a side-by-side pilot, including what a fully stacked eGain bill would look like against your own connector count. If your workflows touch identity or onboarding checks alongside support, our explainer on KYC automation covers how those checks work across this category, worth reading before any conversation with either vendor's sales team.
Is eGain's pricing public?
Yes, on a dedicated pricing page, which is unusual for an enterprise knowledge-management incumbent. The AI Agent lists at $0.50 per resolution or $25 per user per month, the AI Knowledge Hub is a separate $25 per user per month, and each connector is $249 per month. Fini publishes one flat number instead: $0.49 per resolution, with nothing else added.
Who founded eGain and when?
eGain was founded in 1997 by Ashutosh Roy and Gunjan Sinha. Ashu Roy remains CEO. The company is headquartered in Sunnyvale, California, and has traded on Nasdaq under the ticker EGAN since its 1999 IPO.
Is eGain a public company?
Yes. eGain trades on Nasdaq as EGAN and is a Russell 2000 component, with trailing twelve-month revenue of roughly $91 to $93 million and around 446 employees.
What's actually included in eGain's $0.50 per-resolution price?
The $0.50 covers the AI Agent product itself. It does not include the AI Knowledge Hub that feeds it governed content, a separate $25 per user per month, or the $249 per month per-connector fee needed to connect systems like a helpdesk or CRM. Fini's $0.49 per resolution is the entire price, with no seat fee and no per-connector charge.
Does eGain offer an outcome guarantee like Fini's 90-Day Money-Back Guarantee?
No equivalent outcome guarantee was found published on eGain's site. Fini's 90-Day Money-Back Guarantee ties payment to results directly: if Fini doesn't reach a 90% resolution rate within 90 days, there's no charge for the shortfall.
How fast can each platform go live?
Fini publishes a 30-day, staged go-live for every customer. eGain does not publish a general implementation SLA, and its seven-module platform, plus industry-specific suites, typically involves configuration and professional services before launch.
What is eGain's AI Knowledge Hub?
The AI Knowledge Hub centralizes content from multiple repositories into one governed source, what eGain calls Trusted Knowledge, and is priced separately at $25 per user per month from the AI Agent product that sits on top of it.
Is eGain HIPAA and SOC 2 compliant?
eGain's healthcare page states it is HIPAA compliant and SOC 2 certified. A dedicated security or certifications page on eGain's own site returned a 404 during this research, so ISO 27001, PCI-DSS, FedRAMP, and GDPR-specific certifications could not be confirmed. Fini publishes SOC 2 Type II, ISO 27001:2022, GDPR, HIPAA-BAA-eligible contracting, and CCPA together on its own site.
Who are eGain's named customers?
Rogue Credit Union, SELCO Community Credit Union, and BNL in Italy are named on eGain's Retail Banking Suite page, and Healthfirst and Achmea are named with quoted testimonials on its healthcare page.
Does eGain have independent reviews on G2 or Capterra?
A verified G2, Capterra, or TrustRadius rating could not be independently confirmed for eGain at the time of this research, the review pages on all three sites were inaccessible. PeerSpot reports it has not yet collected reviews for eGain Solve, though it lists eGain Solve at 2.9% mindshare in its CRM Customer Engagement Centers category.
