You're comparing the guarantee with your rollout plan, and the dates need to line up. If deployment and the guarantee clock start together, reaching full autonomy on day 30 leaves 60 days for steady-state production. Before you commit, let's check the contractual start date, volume requirements, and performance rules that determine whether your fees qualify for a refund.

TLDR:

• Check all 4 eligibility rules, including 1M+ annual tickets and 100K AI interactions in 90 days.

• Track 3 benchmarks: 90% resolution, CSAT above humans, and average first response within 30s.

• Count resolutions only when fully solved, with no human touch and no customer reply for 72 hours.

• Submit your reports for any missed benchmark to claim covered 90-day fees, subject to terms.

• Fini's guarantee: 90% resolution in 90 days, or you pay $0. Eligibility and contract terms apply.

What an outcome-based guarantee actually means

A support budget under review needs a measurable commitment. A standard money-back guarantee ties repayment to a purchase window or dissatisfaction. A performance guarantee ties the financial remedy to an agreed result.

Fini's 90-Day Money-Back Guarantee carries this commitment, subject to eligibility and contractual terms:

90% resolution in 90 days, or you pay $0.

For enterprise buyers, the distinction is vendor accountability, which is the core idea behind the 90-Day Money-Back Guarantee.

CX Foundation's outcome-based pricing overview covers adoption trends, not guarantee mechanics. Review the eligibility requirements and covered period before signing.

Why enterprise AI buyers need this guarantee

A failed AI rollout leaves you with sunk integration costs and a harder budget review. For support teams subject to compliance requirements, another vendor promise puts internal credibility at risk.

The MIT NANDA report analyzes the gap between enterprise GenAI investment and measurable business returns.

A performance guarantee transfers some outcome risk to the vendor through covered fees. To assess that commitment, check what a good AI support resolution rate looks like.

It does not recover your team's time or reputation. Before committing, check the AI customer support guarantee terms for exactly which fees qualify.

Who qualifies for the 90-day money-back guarantee

You qualify for Fini's 90-day money-back guarantee when all four conditions apply:

• You are a new enterprise customer.

• Your annual support volume is at least 1 million tickets.

• Fini handles at least 100,000 interactions during the 90-day window.

• You deploy Fini on a supported system, as required by the guarantee eligibility terms.

These requirements give production benchmarks enough traffic for meaningful measurement.

Our 90-Day Money-Back Guarantee: 90% resolution in 90 days, or you pay $0.

If your team runs lower volumes, confirm your available commercial terms with us before planning a rollout around this guarantee.

The three benchmarks that trigger a refund

Any one of these missed benchmarks triggers the Fini 90-day money-back guarantee for eligible customers, subject to binding terms:

Track all three in our analytics dashboard.

Our 90-Day Money-Back Guarantee commitment: “90% resolution in 90 days, or you pay $0.”

The Fini guarantee terms page governs eligibility and any differences in documentation.

What counts as a resolution under the guarantee

A ticket counts as resolved under the Fini 90-day money-back guarantee only when all three conditions hold:

• We fully solve the issue. Containment, deflection, and true resolution are distinct, and handoffs do not count as completed work.

• No human touches the conversation. Partial escalations where a person finishes the AI’s work do not qualify.

• The customer does not reply for 72 hours. This waiting period filters out conversations that look closed before the customer returns.

For contract review, check all three conditions together. Silence alone does not prove resolution.

What the guarantee does not cover

The guarantee covers eligible queries our AI agent handles during the covered window, not your entire support queue.

Check these limits before signing:

• Human escalations do not count as AI resolutions. Confirm how your agreement treats them in the benchmark denominator.

• Tickets outside configured AI flows fall outside the agreed measurement scope.

• Deployments below the interaction-volume requirement do not qualify for guarantee measurement.

Ask us to document eligible queries and exclusions before rollout so finance and support review results against the same denominator. This is part of vetting AI customer support vendors.

How the 90-day clock maps to rollout

Live in 14 days. Our three-stage rollout reaches full autonomy before the 90-day guarantee window closes:

• Day 1: Knowledge Agent connects to your helpdesk and knowledge base.

• Day 14: Agentic workflows connect backend systems for refunds and account updates.

• Day 30: Full autonomy spans voice, chat, and email.

If rollout and the guarantee clock start together, that leaves 60 days of steady-state production for the benchmark review. This window factors into any AI support payback period comparison against hiring agents. Confirm the contractual start date with us before deployment.

Our 90-Day Money-Back Guarantee: 90% resolution in 90 days, or you pay $0.

How to claim the guarantee

To request a Fini 90-day money-back guarantee review, document the missed benchmark:

• Save reports showing automated resolution, AI CSAT against your human baseline, and average first-response time for the covered period.

• Contact our team with those reports and your agreement. Check the legal terms for the submission channel, deadline, and required evidence.

• If your claim qualifies, we waive or refund fees for the covered 90-day period.

Review the full guarantee legal terms, dated 27 August 2025. Confirm you have the current version before submitting.

What a performance guarantee signals about vendors

Per-seat contracts tie vendor revenue to licenses purchased, not completed work. Weigh that distinction when you choose an AI customer support platform for enterprise support.

Outcome-based pricing with a performance guarantee puts covered revenue at risk when agreed results fall short.

CX Foundation's outcome-based pricing overview discusses the gap between buyer interest and adoption.

For procurement, the signal is a written consequence for missed performance. Our 90-Day Money-Back Guarantee states the commitment: 90% resolution in 90 days, or you pay $0.

How Fini's 90-day money-back guarantee works in practice

Our accuracy measurement documentation states a 99% accuracy benchmark across deployments, measured through human review of conversations. This benchmark is not a guarantee for every account.

3M+ monthly resolutions across fintech and healthcare.

SOC 2 Type II · ISO 27001:2022 · PCI DSS Level 1 · HIPAA-compliant · BAA-eligible · GDPR · CCPA.

Knowledge Atlas detects gaps and drafts updates for review.

The staged rollout gives you production time to test performance within the guarantee window.

Pricing starts at $0.49 per resolution. See our AI customer support pricing model.

No per-seat fees.

Escalations are free.

90-Day Money-Back Guarantee: 90% resolution in 90 days, or you pay $0.

The 90-day risk-free trial is available to eligible new enterprise customers.

Ask us to include the governing Fini 90-day money-back guarantee terms with your proposal before signing. See our 90-Day Money-Back Guarantee terms.

Final thoughts on Fini's guarantee terms

Your team's time is still at stake, even with covered fees on the line. You need the scope and start date in writing. See our 90-Day Money-Back Guarantee terms before deployment begins.

Put the eligibility conditions, the three benchmarks, and the contractual start date into your own rollout plan, and don't stop at the vendor contract. Ask finance and support to review the same denominator before day 1.

FAQ

Should you relax escalation rules during Fini’s trial?

No. Keep mandatory human approvals and sensitive cases outside autonomous handling, even when testing the 90% resolution target. Before the Enterprise 90-day risk-free trial, agree with us which escalations enter the benchmark denominator so safety rules and guarantee measurement stay aligned.

Examples of cases to keep outside autonomous handling: refund requests above a set dollar threshold, account closures, disputes involving fraud claims, and any ticket flagged under HIPAA-compliant or PCI DSS Level 1 handling rules. Document these exclusions in writing before launch.

What’s your best baseline for testing Fini?

Use a recent human-support cohort with a similar mix of ticket types, channels, and languages to your proposed Fini scope. Record CSAT, average first-response time, and cost per resolved ticket before launch, using the same CSAT survey method throughout the test.

Confirm the comparison window and eligible queries in your Fini 90-Day Money-Back Guarantee terms. Our commitment: 90% resolution in 90 days, or you pay $0.

How should you prepare your knowledge for Fini?

Start with approved policies for the ticket types included in your guarantee scope, then remove contradictory instructions and outdated guidance. Name an owner for each policy and document when Fini must hand a case to your team. Knowledge Atlas flags conflicts and drafts updates for review, but your team must supply the authoritative rules.

Pull source material from your helpdesk macros, refund policy pages, and compliance runbooks, and go beyond your public FAQ. Flag seasonal exceptions, regional policy variants, and any step requiring manual verification so Fini routes those cases correctly from day one.