We are thrilled to unveil Fini's new look, along with a whole new set of features designed to help you manage knowledge, track analytics, configure AI agent instructions, and more. Here's what's new

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The home screen is where your setup journey begins. From here, you can create AI agents and track their deployment status across multiple platforms—your app, Zendesk, Salesforce, Slack, and many more. It’s your central hub to manage your AI-powered agents.

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Knowledge Hub: Smarter Knowledge Management

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The Knowledge Hub is where you manage everything your AI agents need to know. It's designed to make building and updating knowledge seamless, with four powerful ways to add and refine it:

1. External Knowledge: Effortlessly sync your existing knowledge from tools like Notion, Confluence, Google Drive, or web links—no coding required.

2. Knowledge Items: Create internal knowledge directly for your AI agents to learn and use.

3. Sync from Past Conversations: Our advanced AI can extract and create knowledge from all your past customer interactions, making onboarding faster and smarter.

4. Customer/Agent Feedback: AI isn’t perfect, but it can improve! Use feedback from customers and agents to update knowledge and ensure your AI gets better over time.

With the Knowledge Hub, your AI agents are always equipped with the most accurate and up-to-date information.

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Prompt Configurator:

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Now that the knowledge is ready, it’s time to give instructions to your AI agents to handle different scenarios. The Prompt Configurator allows you to customize and control how your AI agent behaves in various situations. Here’s what you can manage:

• Handover/Escalation Guidelines: Define when and how the AI should escalate issues to human agents.

• Incident Info: Set specific instructions for the AI when you have outages or other incidents.

• Channel Instructions: Tailor instructions based on the platform—whether the AI is responding via email, chat, or other channels.

• Guardrails: Before deploying AI agents into production, add essential safety measures like competitor checks, bias prevention, and more. The configurator gives you a user-friendly way to set these guardrails yourself.

It’s all about giving you the control to shape your AI agents for the best outcomes!

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Deploy: AI Agents with Zero code

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Once your AI agents are equipped with the right knowledge and instructions, it’s time to put them to work! Fini offers multiple zero-code deployment options to get your AI agents up and running wherever you need them:

• Fini Deployment: Easily deploy a chat widget, standalone AI assistant, or a search bar on your website or app.

• External Deployment: Integrate seamlessly with your favorite tools like Zendesk, Salesforce, Front, HubSpot, LiveChat, Freshdesk, and many more.

No coding, no hassle—just deploy and let your AI agents start delivering exceptional support.

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Analytics: Smarter Insights, Better Performance

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Our new Analytics page combines intuitive design with powerful insights. Track key performance metrics, such as:

• Number of issues resolved by your AI agents

• Handoffs to human agents

• Knowledge gaps and areas for improvement

Dive deeper into specific conversations, like those with low satisfaction or frequent handovers, to uncover actionable insights. Fini’s analytics help you make informed decisions to continuously optimize your support. You can read more here. 

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History:

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The History page gives you a comprehensive view of every conversation handled by your AI agent. Dive deeper to:

• Trace the sources the AI used

• Review assigned AI categories

• Uncover insights about AI agent performance

With everything in one place, monitoring and improving your AI agent’s performance has never been easier.

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We hope you enjoy exploring Fini's new look and features. These enhancements are designed to empower you to provide exceptional support through AI-powered agents. Try them out and let us know what you think!

Ready to see the new Fini in action? Click here to learn more.