Built with purpose. Not stitched together.
Built with purpose. Not stitched together.
Built with purpose. Not stitched together.
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RAGless Architecture
No complex retrieval pipelines. More speed, more accuracy.
Self-Learning AI
Automatically ingests your docs, tickets, and knowledge base, with zero manual tagging needed.
Real-time conflict resolution
Spots and fixes inconsistencies in your knowledge on its own.
Adaptive learning loop
Trains continuously on real-world interactions.
Automated QA
Built-in feedback and validation to improve accuracy without human review.
Production-Ready from Day 1
No fragile flows, no hallucinated replies: it delivers real support, at scale.
powered by Fini's proprietery RAGLESS Toolkit
RAGless Architecture
No complex retrieval pipelines. More speed, more accuracy.
RAGless Architecture
No complex retrieval pipelines. More speed, more accuracy.
Self-Learning AI
Automatically ingests your docs, tickets, and knowledge base, with zero manual tagging needed.
Self-Learning AI
Automatically ingests your docs, tickets, and knowledge base, with zero manual tagging needed.
Real-time conflict resolution
Spots and fixes inconsistencies in your knowledge on its own.
Real-time conflict resolution
Spots and fixes inconsistencies in your knowledge on its own.
Adaptive learning loop
Trains continuously on real-world interactions.
Adaptive learning loop
Trains continuously on real-world interactions.
Automated QA
Built-in feedback and validation to improve accuracy without human review.
Automated QA
Built-in feedback and validation to improve accuracy without human review.
Production-Ready from Day 1
No fragile flows, no hallucinated replies: it delivers real support, at scale.
Production-Ready from Day 1
No fragile flows, no hallucinated replies: it delivers real support, at scale.
powered by Fini's proprietery RAGLESS Toolkit
RAGless Architecture
No complex retrieval pipelines. More speed, more accuracy.
Self-Learning AI
Automatically ingests your docs, tickets, and knowledge base, with zero manual tagging needed.
Real-time conflict resolution
Spots and fixes inconsistencies in your knowledge on its own.
Adaptive learning loop
Trains continuously on real-world interactions.
Automated QA
Built-in feedback and validation to improve accuracy without human review.
Production-Ready from Day 1
No fragile flows, no hallucinated replies: it delivers real support, at scale.
Learns, AdaPts, and Supports like a pro!
See What goes inside Fini's AI Toolkit
Learns, AdaPts, and Supports like a pro!
See What goes inside Fini's AI Toolkit
Learns, AdaPts, and Supports like a pro!
See What goes inside Fini's AI Toolkit
5
5
Layered process
Layered process
A proven workflow that ensures efficient quality and outstanding results.
A proven workflow that ensures efficient quality and outstanding results.
filters, safety checks, brand rules, and tone enforcement
01
Guardrails
filters, safety checks, brand rules, and tone enforcement
01
Guardrails
orchestration layer that chooses when to retrieve, reason, reply, or act
02
LLM Supervisor
includes: RAGless Retrieval, Custom reply generation, Automated business flows & Real-time API actions
03
Knowledge & Action Modules
validates, self-corrects, and improves daily
04
Live Feedback & Evaluation
lets teams inspect and audit what Fini said and why
05
Traceability Layer
Safety Guardrails
Fini performs a real-time safety check to:
Block harmful, off-topic, or policy-violating content
Mask PII (e.g. phone numbers, emails)
Enforce company-specific rules (e.g. refund policies)
Only safe, valid queries move forward.
Fini applies proactive safety, not just reactive filters.
LLM Supervisor (Decision Layer)
Fini's core brain, the LLM Supervisor, takes over.
It orchestrates what happens next using:
Conversation context
Custom rules + tone instructions
Enterprise systems access (CRM, order mgmt, etc.)
It chooses the optimal path: retrieve, reason, reply, or act.
Unlike other bots, Fini doesn’t blindly answer. It decides, supervises, and adapts.
Knowledge & Action Modules (Coached Agents)
Each task is routed to a specialized skill module.
a. Search & Retrieve
Pulls from trusted internal knowledge sources
Uses query-writing AI, not brittle keyword search
Powered by RAGless tech (no embeddings, no hallucinations)
No black box retrieval. Fini writes precise queries and knows exactly where info came from.
b. Write Response
Generates human-like reply, aligned with brand tone
Evaluated for accuracy, tone, and safety before being sent
Every answer is LLM-reviewed, not just LLM-generated.
c. Follow Process
Runs internal flows like refunds, cancellations, verifications
Ensures policies are followed through automated rule enforcement
Your policies, executed perfectly, every single time.
d. Take Action (API)
Triggers API calls into business systems (e.g. Stripe, Zendesk, etc.)
No need for human handoff
Fini isn’t just smart: it can do things
a. Search & Retrieve
Pulls from trusted internal knowledge sources
Uses query-writing AI, not brittle keyword search
Powered by RAGless tech (no embeddings, no hallucinations)
No black box retrieval. Fini writes precise queries and knows exactly where info came from.
b. Write Response
Generates human-like reply, aligned with brand tone
Evaluated for accuracy, tone, and safety before being sent
Every answer is LLM-reviewed, not just LLM-generated.
c. Follow Process
Runs internal flows like refunds, cancellations, verifications
Ensures policies are followed through automated rule enforcement
Your policies, executed perfectly, every single time.
d. Take Action (API)
Triggers API calls into business systems (e.g. Stripe, Zendesk, etc.)
No need for human handoff
Fini isn’t just smart: it can do things
a. Search & Retrieve
Pulls from trusted internal knowledge sources
Uses query-writing AI, not brittle keyword search
Powered by RAGless tech (no embeddings, no hallucinations)
No black box retrieval. Fini writes precise queries and knows exactly where info came from.
b. Write Response
Generates human-like reply, aligned with brand tone
Evaluated for accuracy, tone, and safety before being sent
Every answer is LLM-reviewed, not just LLM-generated.
c. Follow Process
Runs internal flows like refunds, cancellations, verifications
Ensures policies are followed through automated rule enforcement
Your policies, executed perfectly, every single time.
d. Take Action (API)
Triggers API calls into business systems (e.g. Stripe, Zendesk, etc.)
No need for human handoff
Fini isn’t just smart: it can do things
a. Search & Retrieve
Pulls from trusted internal knowledge sources
Uses query-writing AI, not brittle keyword search
Powered by RAGless tech (no embeddings, no hallucinations)
No black box retrieval. Fini writes precise queries and knows exactly where info came from.
b. Write Response
Generates human-like reply, aligned with brand tone
Evaluated for accuracy, tone, and safety before being sent
Every answer is LLM-reviewed, not just LLM-generated.
c. Follow Process
Runs internal flows like refunds, cancellations, verifications
Ensures policies are followed through automated rule enforcement
Your policies, executed perfectly, every single time.
d. Take Action (API)
Triggers API calls into business systems (e.g. Stripe, Zendesk, etc.)
No need for human handoff
Fini isn’t just smart: it can do things
Live Evaluation + Feedback
Fini auto-validates her outputs via feedback loops:
Detects errors or contradictions
Learns from corrections over time
Admins can view full traceability and step-by-step reasoning
This is where Fini becomes more accurate every single day, with no manual retraining needed.
What do the first 30 days with an AI support agent look like?
What do the first 30 days with an AI support agent look like?
What do the first 30 days with an AI support agent look like?
With Fini, you can deploy anywhere in 2 minutes, be fully live in 14 days, and be fully autonomous in 30 days. Week one connects your helpdesk and knowledge, and Fini builds a Knowledge Atlas from your help center. Weeks two to four widen which topics it answers on its own, based on accuracy and escalation results.
With Fini, you can deploy anywhere in 2 minutes, be fully live in 14 days, and be fully autonomous in 30 days. Week one connects your helpdesk and knowledge, and Fini builds a Knowledge Atlas from your help center. Weeks two to four widen which topics it answers on its own, based on accuracy and escalation results.
Our support team is overwhelmed. What is the fastest fix?
Our support team is overwhelmed. What is the fastest fix?
Our support team is overwhelmed. What is the fastest fix?
Start the AI agent on the highest-volume, lowest-risk questions first, such as order status, refund policy and account access. Leave the rest with your team. Fini goes live in your existing helpdesk, so nothing about your team’s workflow changes on day one.
Start the AI agent on the highest-volume, lowest-risk questions first, such as order status, refund policy and account access. Leave the rest with your team. Fini goes live in your existing helpdesk, so nothing about your team’s workflow changes on day one.
How do we measure an AI support agent accurately?
How do we measure an AI support agent accurately?
How do we measure an AI support agent accurately?
Measure resolution accuracy (was the answer right and complete?), escalation precision (did it hand off when it should have?), and the CSAT difference against human agents, not only deflection. Fini publishes the seven trust metrics it is evaluated on at usefini.com/trust-metrics.
Measure resolution accuracy (was the answer right and complete?), escalation precision (did it hand off when it should have?), and the CSAT difference against human agents, not only deflection. Fini publishes the seven trust metrics it is evaluated on at usefini.com/trust-metrics.
Check out what FINI answers on some of the top complex questions
Check out what FINI answers on some of the top complex questions
Check out what FINI answers on some of the top complex questions
New: Scout by Fini, the AI coworker for support teams, on Slack. Scout reads up to 12 months of tickets, finds the pattern and drafts the fix for a person to approve. Snapdocs went from 44% to 72% knowledge coverage in 11 weeks with Scout. Learn more at usefini.com/scout.
New: Scout by Fini, the AI coworker for support teams, on Slack. Scout reads up to 12 months of tickets, finds the pattern and drafts the fix for a person to approve. Snapdocs went from 44% to 72% knowledge coverage in 11 weeks with Scout. Learn more at usefini.com/scout.
From Fini analyzed customer conversations
Can I get a refund if my order arrived late?
Fini checks your refund policy, verifies the delivery timeline via API, and initiates the refund, all in seconds
Why was I charged twice this month?
Fini pulls billing history, detects duplicate charges, and explains the fix in a clear, brand-aligned tone
Please cancel my subscription at the end of this billing cycle
Fini follows the exact cancellation flow, confirms timing, and sends a secure confirmation, no agent needed
Do you support dark mode on Android?
Fini finds the latest answer from help docs, product tickets, or past conversations, even if it changed yesterday
From Fini analyzed customer conversations
Can I get a refund if my order arrived late?
Fini checks your refund policy, verifies the delivery timeline via API, and initiates the refund, all in seconds
Why was I charged twice this month?
Fini pulls billing history, detects duplicate charges, and explains the fix in a clear, brand-aligned tone
Please cancel my subscription at the end of this billing cycle
Fini follows the exact cancellation flow, confirms timing, and sends a secure confirmation, no agent needed
Do you support dark mode on Android?
Fini finds the latest answer from help docs, product tickets, or past conversations, even if it changed yesterday