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Fini AI vs Ada

Fini AI vs Ada
Deepak Singla
Co-founder
Fini AI offers advanced AI-powered customer support agents that integrate seamlessly with various platforms, providing high accuracy and efficient query resolution. Unlike traditional AI tools, Fini AI agents function like human teammates, pulling data in real-time and interacting naturally across languages. With enterprise-grade security and customizable deployment, Fini AI ensures privacy and flexibility, allowing businesses to maintain high support standards and easily transition between platforms.
Fini AI vs Ada

Fini v/s Ada

Are you tired of spending valuable time and resources on resolving Customer Support tickets? Say goodbye to inefficiencies and hello to streamlined operations with our cutting-edge AI customer support agents.

At Fini AI, we've developed custom AI agents powered by ChatGPT, tailored specifically for Customer Support ticket resolution. Think of it as a new teammate in your customer support team with superpowers to solve thousands of queries 24*7 across languages. 

How is Fini AI different?

1. Native AI Support Agent : 

At Fini, we've developed your new AI teammate capable of performing tasks just like a human. It can pull data from your tools and databases in real time, analyze images, respond to customers on platforms like Slack and Zendesk, and do it all in a natural, human-like tone. This distinguishes us from other solutions that are merely AI tools with limited features, rather than true native AI agents.

Examples why our native agent approach is better: 

  • You can create multiple agents with different knowledge 
  • You can deploy these agents in different tools (Slack, APIs, Zendesk etc.) 
  • Our AI agents natively embed in all these tools just like your human agent, giving a seamless experience to your users with no differentiation v/s human agent experience. For example when you deploy on Zendesk all interactions stay inside Zendesk

2. Unmatched Accuracy :

At Fini, we take pride in delivering top-notch accuracy, with our AI agents achieving an impressive 97% success rate. How do we do it? We combine our in-house evaluation tool with our advanced multi-layer AI models that are fine-tuned on your data and also continuously learn and improve.

3. Handling Complex Queries :

Fini breaks down complex user questions into multiple sub-queries, enabling our AI models to deploy specialized agents for each part, becoming a key building block to get our agents to 97% accuracy. Using advanced LLMs, we ensure high-confidence answers by efficiently integrating these sub-queries.

4. Seamless human routing :

When our AI systems can't provide an answer or for pre-configured topics, we seamlessly transition customers to human support without any disruption. This ensures a native experience inside zendesk

5. No Vendor lock-in :

Fini can be seamlessly deployed across a variety of platforms including Intercom, Zendesk, Front, Slack, API, Teams, Kustomer, Widget, and Standalone link. Acting as a central AI agent for your company, Fini offers consistent support and engagement across all these channels, ensuring you will be well placed and will be able to use the model you have trained even if you decide to move out of Zendesk in future. 

6. Enterprise Grade Security :

Fini adheres to the highest security standards, as evidenced by our compliance with certifications such as SOC2, ISO 27001, and GDPR.

Privacy Features: 

  • PII masking: Fini’s PII shield layer redacts all PII (including social security number (SSN), passport number, driver’s license number, taxpayer identification number, credit card number etc.), maintaining safety-first approach for sensitive user data
  • Data Processing Agreements: Fini maintains a Data processing agreement with OpenAI, ensuring that your data is private and safe. This agreement restricts OpenAI to use your private data to train any models, and ensures all data is removed from OpenAI servers.

7. Exceptional support :

Building a support company, our company motto is leading by example and delivering exceptional support experiences. Our customers love us not just because of our product, but because we work with them to make sure they are successful. We have dedicated engineers and a white glove onboarding experience to get our customers to >70% coverage of their support issues with 97%+ accuracy. Along with this we have a dedicated slack channel so that our customers can reach out to us 24*7 

Here is what our customers say: “The support. I looked through 10 different AI providers and either they didn’t have the integrations we needed or they didn’t have the level of support we needed. Fini was the one that had everything we needed. However, we found it on accident, I talk about it with anyone who will listen because I feel there are other leaders like myself who are looking for this type of solution but are settling for subpar products.” 

Here's why our solution stands out, especially when compared to Ada:

Fini AI vs Ada

Products

Feature Fini AI Ada
Native Zendesk experience
AI responses
AI categorisation
Sentiment analysis
Internal comments for agents
Agent QA tool
Actions with AI Agents
Advanced Analytics
Hybrid search
Multiple bots for different use-cases
Create AI Knowledgebase from raw documents
Create AI Knowledgebase from chats/ emails
Manual Workflows
Knowledge Base

AI capabilities of our agents

Feature Fini AI Ada
AI Knowledge from chats/ emails
AI Knowledgebase from raw documents
Answering complex queries
Reinforcement Learning from agent feedback
Multi LLM layer for high accuracy
LLM filtering to filter irrelevant knowledge
LLM reasoning
Auto LLM evaluation
AI Actions
Get live data from multiple sources

Platform

Feature Fini AI Ada
Accuracy 95%+ ~80%
Zero Code Setup
Configure Tone
Multilingual Support
Learning with feedback
Dedicated AI Engineer
Model fine-tuning
White glove onboarding
Dedicated Slack channel
Enterprise Grade Security (SOC2, ISO 27001, ISO 42001)

Integrations

Input Data Integration Fini AI Ada
Zendesk
Web links
G-drive
Notion
Confluence
File uploads
APIs
Output Data Integration Fini AI Ada
Zendesk Email
Zendesk Chat
Intercom
Front
Slack
Discord
Teams
Kustomer
WhatsApp
Shopify
Widget
APIs
Standalone Link

Conclusion: 

  • Higher Accuracy and Advanced Capabilities: Fini AI achieves over 95% accuracy compared to Ada's 80%, with advanced features like multi-LLM layers, reinforcement learning from agent feedback, and LLM reasoning.
  • Seamless Integration and User Experience: Fini AI offers a native Zendesk experience, supports multiple platforms (e.g., Slack, Intercom, Teams), and provides a seamless, human-like interaction that Ada lacks.
  • Superior Support and Customization: Fini AI provides dedicated AI engineers, white glove onboarding, and continuous learning with feedback, ensuring better support and customization compared to Ada.

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