Fini Product Features
Aug 27, 2025
Deepak Singla
IN this article
The Fini Zero Pay Guarantee is designed for enterprises managing over 1M annual support tickets, offering a risk-free AI deployment with zero upfront cost if benchmarks aren’t met. Within 90 days, Fini commits to delivering 80%+ automated resolution, AI CSAT outperforming human CSAT, and <30-second response times, or customers pay nothing. The blog outlines how the guarantee works, why it matters for enterprises, and the clear terms and conditions behind it. By aligning incentives directly with customer outcomes, Fini demonstrates confidence in its agentic AI platform and sets a new enterprise standard for trust, accountability, and measurable results.
Most vendors promise results. We guarantee them.
At Fini, we’re so confident in our AI’s ability to outperform humans at scale that we’ll stake our fees on it. If our AI doesn’t hit its guaranteed outcomes in the first 90 days, you pay absolutely nothing. No fine print. No excuses.
Guaranteed Outcomes
Within the first 90 days of deployment, Fini will deliver:
80% AI resolution rate on eligible tickets
AI CSAT higher than your human agents
<30-second first response time
If these benchmarks aren’t met, you pay nothing.
Why We’re Offering This
Most AI pilots overpromise and underdeliver. Chatbots “deflect” tickets instead of solving them, leaving users frustrated and CX leaders burned. And there is so much noise in the space that it’s difficult to identify best AI support solutions that will work for you.
Fini is different:
Agentic, not RAG-based → Our AI acts inside your systems, not just searches policies.
Enterprise-proven → SOC-2, GDPR, HIPAA, ISO-27001 compliant.
Verified at scale → Customers like Qogita, Column Tax, and Found already see 85–92% resolution rates and double-digit CSAT lifts.
Why This Matters for Enterprises
No Pilot Fatigue → Get measurable ROI in 3 months, not endless “proof-of-concepts.”
Aligned Incentives → If we don’t make you successful, we don’t get paid.
Enterprise Trust → Secure, compliant, and built for 1M+ tickets.
How It Works
Deploy → Go live on your support platform (Zendesk, Salesforce, Intercom, HubSpot, etc.).
Measure → All metrics tracked transparently in your Fini dashboard.
Decide → If we miss, you walk away without paying a cent.
Why We’re Confident
Our customers, including Qogita (88% resolution), Column Tax (92% resolution), and Found (85% resolution), have already proven what’s possible with agentic AI. We’re offering this guarantee because we know our AI can outperform legacy bots and outdated ticketing systems at scale.
Final Word
Support leaders today can’t afford uncertainty. With the Fini Zero Pay Guarantee, you eliminate financial risk while unlocking AI that is accurate, compliant, and built for enterprise scale.
If our AI doesn’t hold the promise, you pay nothing. That’s our commitment.
Explore the Fini Zero Pay Guarantee
For full details, please review the Fini Zero Pay Guarantee Terms & Conditions
Co-founder
