Transform Your Support with Sophie in 60 Days
Deploy Sophie, trusted by leading enterprises to scale support, reduce costs, and delight customers.
Discovery & Kick-off
In this phase, Fini team works on Sophie's setup end-to-end, from training to benchmarking and optimizing performance against past tickets
Outcome
60 day roadmap to get Sophie to 80% resolution rate
Defined Success Metrics (CSAT, Resolution rate, Resolution Time, etc.)
WHAT WE need from you?
Access to Knowledge (Help center, SOPs, past tickets etc.)
Brand Voice & Tone Guidelines
Business objectives (AI responses, categorization, etc.)
Access to CRM, helpdesk, and relevant tools/ APIs
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
0%
Target Rate
80%
Initial Deployment
In this phase, the Fini team manages Sophie's complete setup, from initial training to detailed benchmarking and performance optimization based on historical ticket data.
Outcome
Sophie goes live on your ticketing system, progressively from 10% to 30% of your customers
Sophie achieves 90%+ accuracy on all tickets handled
WHAT WE need from you?
Weekly alignment calls to provide essential feedback for training and optimization
Share ongoing performance insights to continually refine Sophie's customer interactions
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
30%
Target Rate
80%
Optimization & Expansion
In this phase, we take the feedback from initial deployment and train Sophie to now start answering and taking complex actions like your best support agent
Outcome
Sophie is now live on 100% of your customers
Sophie starts to address more complex queries (~ 50% resolution rate)
Increased CSAT as Sophie becomes smarter through customer interactions
WHAT WE need from you?
Access to APIs and user attributes for Sophie to handle complex workflows
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
50%
Target Rate
80%
Full Production
Now fully optimized, Sophie independently resolves 80% of support issues, 24*7 across email and chat
Outcome
~80% of tickets resolved
CSAT improves by ~10%
50% reduction in support costs
<5 sec first response time
Congrats, Sophie is now the best agent on your team!
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
80%
Target Rate
80%
Discovery & Kick-off
In this phase, Fini team works on Sophie's setup end-to-end, from training to benchmarking and optimizing performance against past tickets
Outcome
60 day roadmap to get Sophie to 80% resolution rate
Defined Success Metrics (CSAT, Resolution rate, Resolution Time, etc.)
WHAT WE need from you?
Access to Knowledge (Help center, SOPs, past tickets etc.)
Brand Voice & Tone Guidelines
Business objectives (AI responses, categorization, etc.)
Access to CRM, helpdesk, and relevant tools/ APIs
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
0%
Target Rate
80%
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
0%
Target Rate
80%
Initial Deployment
In this phase, the Fini team manages Sophie's complete setup, from initial training to detailed benchmarking and performance optimization based on historical ticket data.
Outcome
Sophie goes live on your ticketing system, progressively from 10% to 30% of your customers
Sophie achieves 90%+ accuracy on all tickets handled
WHAT WE need from you?
Weekly alignment calls to provide essential feedback for training and optimization
Share ongoing performance insights to continually refine Sophie's customer interactions
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
30%
Target Rate
80%
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
30%
Target Rate
80%
Optimization & Expansion
In this phase, we take the feedback from initial deployment and train Sophie to now start answering and taking complex actions like your best support agent
Outcome
Sophie is now live on 100% of your customers
Sophie starts to address more complex queries (~ 50% resolution rate)
Increased CSAT as Sophie becomes smarter through customer interactions
WHAT WE need from you?
Access to APIs and user attributes for Sophie to handle complex workflows
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
50%
Target Rate
80%
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
50%
Target Rate
80%
Full Production
Now fully optimized, Sophie independently resolves 80% of support issues, 24*7 across email and chat
Outcome
~80% of tickets resolved
CSAT improves by ~10%
50% reduction in support costs
<5 sec first response time
Congrats, Sophie is now the best agent on your team!
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
80%
Target Rate
80%
Resolution
Rate
Achieved
Rate
Day 0
Day 14
Day 30
Day 45
Day 60
Achieved Rate
80%
Target Rate
80%
Discovery & Kick-off
In this phase, Fini team works on Sophie's setup end-to-end, from training to benchmarking and optimizing performance against past tickets
Outcome
60 day roadmap to get Sophie to 80% resolution rate
Defined Success Metrics (CSAT, Resolution rate, Resolution Time, etc.)
WHAT WE need from you?
Access to Knowledge (Help center, SOPs, past tickets etc.)
Brand Voice & Tone Guidelines
Business objectives (AI responses, categorization, etc.)
Access to CRM, helpdesk, and relevant tools/ APIs
Initial Deployment
In this phase, the Fini team manages Sophie's complete setup, from initial training to detailed benchmarking and performance optimization based on historical ticket data.
Outcome
Sophie goes live on your ticketing system, progressively from 10% to 30% of your customers
Sophie achieves 90%+ accuracy on all tickets handled
WHAT WE need from you?
Weekly alignment calls to provide essential feedback for training and optimization
Share ongoing performance insights to continually refine Sophie's customer interactions
Optimization & Expansion
In this phase, we take the feedback from initial deployment and train Sophie to now start answering and taking complex actions like your best support agent
Outcome
Sophie is now live on 100% of your customers
Sophie starts to address more complex queries (~ 50% resolution rate)
Increased CSAT as Sophie becomes smarter through customer interactions
WHAT WE need from you?
Access to APIs and user attributes for Sophie to handle complex workflows
Full Production
Now fully optimized, Sophie independently resolves 80% of support issues, 24*7 across email and chat
Outcome
~80% of tickets resolved
CSAT improves by ~10%
50% reduction in support costs
<5 sec first response time
Congrats, Sophie is now the best agent on your team!
