Case Studies

Fini AI vs Intercom Fin

Fini AI vs Intercom Fin
Deepak Singla
Fini AI offers advanced AI-powered customer support agents that integrate seamlessly with various platforms, providing high accuracy and efficient query resolution. Unlike traditional AI tools, Fini AI agents function like human teammates, pulling data in real-time and interacting naturally across languages. With enterprise-grade security and customizable deployment, Fini AI ensures privacy and flexibility, allowing businesses to maintain high support standards and easily transition between platforms.
Fini AI vs Intercom Fin

Fini v/s Fin

Are you tired of spending valuable time and resources on resolving Customer Support tickets? Say goodbye to inefficiencies and hello to streamlined operations with our cutting-edge AI customer support agents.

At Fini AI, we've developed custom AI agents powered by ChatGPT, tailored specifically for Customer Support ticket resolution. Think of it as a new teammate in your customer support team with superpowers to solve thousands of queries 24*7 across languages. 

How is Fini AI different?

1. Native AI Support Agent : 

At Fini, we've developed your new AI teammate capable of performing tasks just like a human. It can pull data from your tools and databases in real time, analyze images, and respond to customers on platforms like Slack, In-app chat and Intercom, and do it all in a natural, human-like tone. This distinguishes us from other solutions that are merely AI tools with limited features, rather than true native AI agents.

Examples why our native agent approach is better: 

  • You can create multiple agents with different knowledge 
  • You can deploy these agents in different tools (Slack, Intercom, Zendesk etc.) 
  • Our AI agents natively embed in all these tools just like your human agent, giving a seamless experience to your users with no differentiation v/s human agent experience.

2. Unmatched Accuracy :

At Fini, we take pride in delivering top-notch accuracy, with our AI agents achieving an impressive 97% success rate. How do we do it? We combine our in-house evaluation tool with advanced models that continuously learn and improve.

Fini uses smart, multi-layer AI models to respond to customers with over 97% accuracy across various use cases, including support, marketing, and product recommendations. Our system ensures that every interaction is precise, helpful, and tailored to meet your needs.

3. Handling Complex Queries :

Fini breaks down complex user questions into multiple sub-queries, enabling our AI models to deploy specialized agents for each part, becoming a key building block to get our agents to 97% accuracy. Using advanced LLMs, we ensure high-confidence answers by efficiently integrating these sub-queries.

4. Seamless human routing :

When our AI systems can't provide an answer or for pre-configured topics, we seamlessly transition customers to human support without any disruption. This ensures that users never feel lost or confused, as they're smoothly guided to human assistance when needed. Our system is designed to prioritize user experience, providing a seamless handoff that ensures every question receives the attention it deserves from our team of experts.

5. No Vendor lock-in :

Fini can be seamlessly deployed across a variety of platforms including Intercom, Zendesk, Front, Slack, API, Teams, Kustomer, Widget, and Standalone link. Acting as a central AI agent for your company, Fini offers consistent support and engagement across all these channels, ensuring smooth communication and efficient problem-solving for your customers.

6. Enterprise Grade Security :

Fini adheres to the highest security standards, as evidenced by our compliance with certifications such as SOC2, ISO 27001, and GDPR.

Privacy Features : 

  • PII masking: Fini’s PII shield layer redacts all PII (including social security number (SSN), passport number, driver’s license number, taxpayer identification number, credit card number etc.), maintaining safety-first approach for sensitive user data
  • Roles based Access: Fini is a headless product that allows you to deploy the application in your intranet using our APIs. This ensures 100% control for your infosec and IT teams, to give access to Fini AI chat based on employee roles and permissions.

Compliance :

  • Data Processing Agreements: Fini maintains a Data processing agreement with OpenAI, ensuring that your data is private and safe. This agreement restricts OpenAI to use your private data to train any models, and ensures all data is removed from OpenAI servers.

Other Security features :

  • Encryption: All data, both at rest and in transit, is encrypted using state-of-the-art encryption algorithms.
  • Access Control: Strict access controls are in place to ensure only authorized personnel have access to your data.
  • Regular Audits: We conduct regular security audits to identify and rectify any potential vulnerabilities.
  • Interoperability: Our services are designed with interoperability in mind. APIs allow for seamless interaction between your cloud environment (GCP, Azure or AWS) and our services.

7. Exceptional support :

Building a support company, our company motto is leading by example and delivering exceptional support experiences. Our customers love us not just because of our product, but because we work with them to make sure they are successful. We have dedicated engineers and a white glove onboarding experience to get our customers to >70% coverage of their support issues with 97%+ accuracy. Along with this we have a dedicated slack channel so that our customers can reach out to us 24*7 

Here is what our customers say: “The support. I looked through 10 different AI providers and either they didn’t have the integrations we needed or they didn’t have the level of support we needed. Fini was the one that had everything we needed. However, we found it on accident, I talk about it with anyone who will listen because I feel there are other leaders like myself who are looking for this type of solution but are settling for subpar products.”

Here's why our solution stands out, especially when compared to Intercom Fin:

Fini AI vs Fin Intercom


Feature Fini AI Fin Intercom
AI responses
AI categorisation
Sentiment analysis
Internal comments for agents
Agent QA tool
Actions with AI Agents
Advanced Analytics
Hybrid search
Multiple bots for different use-cases
AI Knowledgebase from raw documents
AI Knowledgebase from chats/ emails
Manual Workflows
Knowledge Articles

AI capabilities of our agents

Feature Fini AI Fin Intercom
AI Knowledge from chats/ emails
AI Knowledgebase from raw documents
Answering complex queries
Reinforcement Learning
Multi LLM layer for high accuracy
LLM filtering to filter irrelevant knowledge
LLM reasoning
Auto LLM evaluation
AI Actions
Get live data from multiple sources


Feature Fini AI Fin Intercom
Accuracy 95%+ ~80%
Zero Code Setup
Configure Tone
Multilingual Support
Learning with feedback
Dedicated AI Engineer
Model fine-tuning
White glove onboarding
Enterprise Grade Security (SOC2, ISO 27001, ISO 42001)
Target audience Mid-Market and Enterprise Startups and Mid-market


Input Data Integration Fini AI Fin Intercom
Web links
File uploads
Output Data Integration Fini AI Fin Intercom
Zendesk Email
Zendesk Chat
Intercom Email
Intercom Chat
Standalone Link

Conclusion : 

  • If you need a native workflow based product with basic AI features then choose Fin 
  • If you need a native AI customer support agent then choose Fini

In conclusion, Fini AI offers a game-changing solution for Customer Support ticket resolution. With unparalleled accuracy, seamless integration with your existing tools, versatile functionality, and advanced issue categorization.

Ready to experience the difference? Get in touch with us today to see how our ChatGPT-based SaaS can transform your Customer Support ticket resolution process.

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