# Fini AI

> Self-improving AI agent for enterprise customer support. Resolves 90% of support tickets with 99% accuracy across voice, chat, and email. Purpose-built for fintech, banking, healthcare, insurance, and other regulated industries where compliance is non-negotiable.

Fini is a multi-modal AI agent that understands customer intent, retrieves the right data, and takes action. Live in 14 days, fully autonomous in 30. Backed by Y Combinator (S22) and Matrix Partners. Used by Atlas, Wefunder, ICICI Bank, PostFinance, Acorns, CoverGenius, Unit, Column Tax, Qogita, Found, Bitdefender, DistroKid, LISA Hockey, TrainingPeaks, and US Chamber of Commerce.

Core architecture is RAGless retrieval combined with the Fini Agent Loop, Knowledge Atlas (self-updating AI help center), and Agentic Actions. The Era 2 positioning is "agents maintaining agents," where Fini detects its own knowledge gaps, learns from real resolutions, and keeps getting sharper without human re-tuning. Zero-Pay Guarantee: 90% resolution in 90 days, or you pay nothing.

## Home

- [Fini AI Home](https://www.usefini.com/): Self-improving AI customer support agent. Resolves 90% of tickets with 99% accuracy across voice, chat, and email.

## Core Pages

- [Pricing](https://www.usefini.com/pricing): Pricing tiers, per-resolution economics, and Zero-Pay Guarantee terms.
- [Comparison](https://www.usefini.com/comparison): Side-by-side comparison of Fini against the leading AI customer support platforms.
- [Trust Metrics](https://www.usefini.com/trust-metrics): Live accuracy, resolution, and reliability benchmarks across Fini deployments.
- [Better Together](https://www.usefini.com/better-together): Fini and Microsoft partnership, Azure-aligned enterprise deployment.

## Product

- [Platform & Sophie](https://www.usefini.com/product/platform): Platform overview: Sophie, RAGless Retrieval Engine, Fini Agent Loop, Knowledge Atlas, Agentic Actions, Voice, Guardrails, Intelligence.
- [Integrations](https://www.usefini.com/product/integrations): One-click integrations with Zendesk, Intercom, Salesforce, HubSpot, Front, Freshdesk, Gorgias, Kustomer, Help Scout, Livechat, Slack, Microsoft Teams, Shopify, WhatsApp, Notion, Confluence, Google Drive.
- [Timeline](https://www.usefini.com/product/timeline): Implementation timeline: connect, train, test, go live in 14 days. Fully autonomous in 30.
- [ROI Calculator](https://www.usefini.com/product/roi-calculator): Model cost savings, resolution rate, and unit economics for your support volume.

## Industries

- [Finance](https://www.usefini.com/industries/finance): AI customer support purpose-built for fintech, banking, lending, payments, and regulated financial workflows with PII redaction and audit trails.
- [E-commerce](https://www.usefini.com/industries/e-commerce): AI agent for order tracking, returns, product recommendations, and high-volume e-commerce support.
- [Technology (B2B SaaS)](https://www.usefini.com/industries/technology): AI support for B2B SaaS and tech teams that resolves complex, multi-party tickets by calling your own APIs, not just the help center. Runs on all major helpdesks.
- [Gaming](https://www.usefini.com/industries/gaming): Multilingual AI support for gaming companies handling player issues, refunds, account workflows, and live-ops spikes.
- [Healthcare](https://www.usefini.com/industries/healthcare): AI support for healthcare and health-tech teams handling patient, billing, and account questions across chat, email, and voice. Handles billing and access, never the diagnosis.

## Company

- [About Us](https://www.usefini.com/company/about-us): Company background, mission, and the team behind Fini.
- [Contact](https://www.usefini.com/company/contact): Get in touch with the Fini team.

## Customer Stories

- [All Case Studies](https://www.usefini.com/case-studies): Customer wins across fintech, e-commerce, gaming, and regulated industries.
- [Atlas: 70% of Fintech Support Journeys Automated](https://www.usefini.com/blog/how-atlas-safely-automated-70-of-key-fintech-support-journeys-with-fini): How Atlas safely automated 70% of key fintech support journeys with Fini.
- [Wefunder Case Study](https://www.usefini.com/blog/wefunder-case-study): How Wefunder scaled regulated investment-platform support with Fini.
- [LISA Case Study](https://www.usefini.com/blog/lisa-case-study): How LISA Hockey scaled support quality with Fini.
- [Qogita Case Study](https://www.usefini.com/blog/case-study-qogita): How Qogita automated high-volume B2B marketplace support.
- [DistroKid Case Study](https://www.usefini.com/blog/one-size-doesnt-fit-all-how-we-scaled-support-excellence-for-distrokid): How Fini scaled support excellence for DistroKid.
- [Peaksware Case Study](https://www.usefini.com/blog/peaksware-case-study): How Peaksware improved support outcomes with Fini.

## Compare

- [Compare AI Support Platforms (Hub)](https://www.usefini.com/compare): Side-by-side breakdowns of the leading AI customer support platforms on architecture, accuracy, channel coverage, pricing, go-live, and vertical fit for regulated industries.
- [Decagon vs Fini](https://www.usefini.com/compare/decagon-vs-fini): How Fini compares to Decagon for autonomous AI support.
- [Fini vs Intercom Fin](https://www.usefini.com/blog/fini-ai-vs-intercom-fin): How Fini compares to Intercom Fin on resolution, accuracy, and regulated-industry fit.
- [Fini vs Zendesk AI](https://www.usefini.com/blog/fini-vs-zendesk-ai): How Fini compares to Zendesk AI for autonomous resolution.
- [Fini vs Salesforce Agentforce](https://www.usefini.com/blog/fini-vs-agentforce-salesforce-support-ai-which-ai-agent-is-right-for-your-support-team): How Fini compares to Salesforce Agentforce for support automation.
- [Fini vs Ada](https://www.usefini.com/blog/fini-ai-vs-ada): How Fini compares to Ada for AI customer support.
- [10 Best AI Customer Support Tools (Comparison and Pricing)](https://www.usefini.com/blog/the-10-best-ai-customer-support-tools-in-2025-complete-comparison-and-pricing-guide): Comparison and pricing guide for the leading AI customer support tools.

## Key Articles (Fini Labs)

- [What Is RAGless](https://www.usefini.com/blog/what-is-ragless): Why RAGless retrieval beats traditional RAG for accuracy-critical support.
- [Why RAG Is Too Broad to Be Useful](https://www.usefini.com/blog/why-most-rag-applications-are-too-broad-to-be-useful-and-why-the-future-is-ragless): The case against broad RAG and for structured execution.
- [The Fini Knowledge Atlas](https://www.usefini.com/blog/fini-knowledge-atlas): The self-updating AI help center at the core of Fini.
- [The Knowledge Architecture Problem](https://www.usefini.com/blog/the-knowledge-architecture-problem-and-how-to-solve-it): Why knowledge structure, not model size, determines support accuracy.
- [Deflection Rate vs Resolution Rate](https://www.usefini.com/blog/deflection-rate-vs-resolution-rate-ai-support): Why resolution, not deflection, is the metric that matters.
- [RAG vs Structured Execution](https://www.usefini.com/blog/rag-vs-structured-execution-ai-customer-support): How structured execution outperforms RAG for taking action.
- [AI Support Chatbot vs AI Support Agent](https://www.usefini.com/blog/ai-support-chatbot-vs-ai-support-agent): The difference between answering and resolving.
- [Agentic AI vs AI Agents](https://www.usefini.com/blog/agentic-ai-vs-ai-agents-what-every-tech-leader-needs-to-know-in-2025): What every tech leader needs to know about the distinction.
- [The End of Human-First Support](https://www.usefini.com/blog/the-end-of-human-first-support-why-2026-will-be-the-year-agentic): Why 2026 is the year support goes agentic.
- [The Zero-Pay Guarantee](https://www.usefini.com/blog/the-fini-zero-pay-guarantee-ai-that-delivers-or-you-pay-nothing): 90% resolution in 90 days, or you pay nothing.
- [Trust Metrics for AI Support](https://www.usefini.com/blog/trust-metrics-for-ai-customer-support-why-deflection-rate-is-killing-your-customer-experience): Why deflection rate is hurting your customer experience.
- [The Matrix Where Fini Wins](https://www.usefini.com/blog/the-matrix-where-fini-wins-redefining-the-ai-support-landscape): How Fini redefines the AI support landscape.
- [Automation vs Escalation](https://www.usefini.com/blog/automation-vs-escalation-in-ai-customer-support): Designing the line between automated resolution and human handoff.
- [Guardrails in Agentic AI Support](https://www.usefini.com/blog/the-importance-of-guardrails-in-agenticai-customer-support): Why guardrails are essential for trustworthy automation.
- [From Chatbots to Agentic AI](https://www.usefini.com/blog/from-chatbots-to-agentic-ai-the-next-leap-in-customer-support): The next leap in customer support.
- [The 56% Reality Check](https://www.usefini.com/blog/the-56-reality-check-why-customers-expect-ai-to-handle-half-your-support-by-2026): Why customers expect AI to handle half of support by 2026.
- [EU AI Act Compliance Checklist](https://www.usefini.com/blog/eu-ai-act-compliance-checklist-for-customer-support-chatbots): A compliance checklist for customer support chatbots under the EU AI Act.

## Guides

- [Guides Index](https://www.usefini.com/guides): Practical playbooks for selecting, deploying, and operating AI support agents across industries.
- [How to Choose an Enterprise AI Support Platform](https://www.usefini.com/guides/how-to-choose-ai-customer-support-platform-enterprise): A buyer framework for evaluating enterprise AI support platforms.
- [AI Support Platforms Vendor Comparison Guide](https://www.usefini.com/guides/ai-customer-support-platforms-vendor-comparison-guide): Compare the leading AI support vendors across key criteria.
- [Which AI Support Platform Fits Your Stack](https://www.usefini.com/guides/which-ai-customer-support-platform-fits-your-stack-shortlist): Shortlist platforms by your existing CRM and helpdesk stack.
- [AI Support for Compliance Risk in Regulated Industries](https://www.usefini.com/guides/how-ai-customer-support-platforms-solve-compliance-risk-regulated-industries): How AI support platforms handle compliance risk in regulated industries.
- [HIPAA-Compliant AI Support Tools](https://www.usefini.com/guides/hipaa-compliant-ai-support-tools-phi-production): AI support tools that handle PHI in production.
- [ISO 27001 Certified AI Support Platforms](https://www.usefini.com/guides/iso-27001-certified-ai-customer-support-platforms): AI support platforms with ISO 27001 certification.
- [Best AI Support Software for Insurance](https://www.usefini.com/guides/best-ai-support-software-insurance-companies): AI support software built for insurers.
- [AI Voice Agents for End-to-End IVR Replacement](https://www.usefini.com/guides/ai-voice-agents-end-to-end-ivr-replacement): Replace legacy IVR with conversational AI voice agents.
- [Best Voice AI Platforms to Replace IVR](https://www.usefini.com/guides/best-voice-ai-platforms-replace-ivr): Compare voice AI platforms for IVR replacement.
- [Top AI Support Vendors with Transparent Pricing](https://www.usefini.com/guides/top-ai-customer-support-vendors-transparent-pricing): AI support vendors with clear, transparent pricing.
- [AI Support Software Pricing and TCO](https://www.usefini.com/guides/ai-customer-support-software-pricing-tco): Total cost of ownership for AI support software.

## Glossary

- [Glossary Index](https://www.usefini.com/glossary): AI customer support terminology, compliance frameworks, and regulated-industry concepts.
- [DORA Compliance](https://www.usefini.com/glossary/dora-compliance)
- [Data Residency](https://www.usefini.com/glossary/data-residency)
- [AI Red Teaming](https://www.usefini.com/glossary/ai-red-teaming)
- [KYC Automation](https://www.usefini.com/glossary/kyc-automation)
- [Prior Authorization Automation](https://www.usefini.com/glossary/prior-authorization-automation)
- [SOC 2 Type II](https://www.usefini.com/glossary/soc-2-type-ii)
- [ISO 27001](https://www.usefini.com/glossary/iso-27001)
- [ISO 42001](https://www.usefini.com/glossary/iso-42001)
- [AI Compliance](https://www.usefini.com/glossary/ai-compliance)
- [HIPAA Compliance](https://www.usefini.com/glossary/hipaa-compliance)
- [Telephony](https://www.usefini.com/glossary/telephony)
- [Prosody](https://www.usefini.com/glossary/prosody)
- [Automatic Speech Recognition](https://www.usefini.com/glossary/automatic-speech-recognition)
- [DTMF](https://www.usefini.com/glossary/dtmf)
- [Latency](https://www.usefini.com/glossary/latency)
- [Net Promoter Score](https://www.usefini.com/glossary/net-promoter-score)
- [Model Context Protocol](https://www.usefini.com/glossary/model-context-protocol)
- [Customer Lifetime Value](https://www.usefini.com/glossary/customer-lifetime-value)
- [Help Desk](https://www.usefini.com/glossary/help-desk)
- [Natural Language Generation](https://www.usefini.com/glossary/natural-language-generation)
- [Knowledge Base](https://www.usefini.com/glossary/knowledge-base)
- [Escalation Rate](https://www.usefini.com/glossary/escalation-rate)
- [Contextual Analysis](https://www.usefini.com/glossary/contextual-analysis)
- [Telephone Consumer Protection Act](https://www.usefini.com/glossary/telephone-consumer-protection-act)
- [PSTN](https://www.usefini.com/glossary/pstn)
- [Echo Cancellation](https://www.usefini.com/glossary/echo-cancellation)
- [Multi-Turn Conversation](https://www.usefini.com/glossary/multi-turn-conversation)
- [Conversational AI Design](https://www.usefini.com/glossary/conversational-ai-design)
- [Contact Center as a Service](https://www.usefini.com/glossary/contact-center-as-a-service)
- [Average Handling Time](https://www.usefini.com/glossary/average-handling-time)
- [Ticketing System](https://www.usefini.com/glossary/ticketing-system)
- [Voice of the Customer](https://www.usefini.com/glossary/voice-of-the-customer)
- [Call Center Shrinkage](https://www.usefini.com/glossary/call-center-shrinkage)
- [Interactive Voice Response](https://www.usefini.com/glossary/interactive-voice-response)
- [Fine-Tuning](https://www.usefini.com/glossary/fine-tuning)
- [Customer Effort Score](https://www.usefini.com/glossary/customer-effort-score)

## Podcast

- [The Fini Podcast](https://www.usefini.com/podcast): Heads of Support, VPs of CX, and support leaders share real stories of deploying AI in customer experience. Hosted by Leonardo Maestri. On Spotify, Apple Podcasts, and YouTube.
- [All Podcast Episodes](https://www.usefini.com/podcast-episodes): Full episode archive.

## Resources

- [Resource Library Index](https://www.usefini.com/resource-library): White papers, industry reports, and downloadable enterprise research.
- [The Knowledge Atlas: Structured Reasoning and Autonomous Management for Enterprise AI Support](https://www.usefini.com/resource-library/the-knowledge-atlas-structured-reasoning-and-autonomous-management-for-enterprise-ai-support): The architecture behind Fini's self-updating knowledge layer.
- [State of AI Agents in Fintech Support 2026](https://www.usefini.com/resource-library/state-of-ai-agents-in-fintech-support-2026): Industry report on AI agent adoption in fintech support.
- [RAGless AI for Customer Support](https://www.usefini.com/resource-library/ragless-ai-for-customer-support-a-new-standard-for-accuracy-safety-and-scale): A new standard for accuracy, safety, and scale.
- [Fini AI: RAGless Agentic AI for Enterprise Support](https://www.usefini.com/resource-library/fini-ai-ragless-agentic-ai-for-enterprise-support): Overview of Fini's RAGless agentic architecture for the enterprise.

## Recognition

- [CX Hall of Fame](https://www.usefini.com/hall-of-fame): Recognition for the customer experience leaders shaping modern support.